referral coordinator

program manager

care specialist

surgical technician

philanthropy manager

OneLegacy

What is the best part of working at the company?
There is room to grow within the company, if you choose to stay and do so.

What is the most stressful part about working at the company?
Referral coordinators drive ALOT, in your personal vehicle. You can be in LA County in the morning and Bakersfield in the afternoon. Upon hire, they say you will be kept within a 20 mile radius of your home address. This was not the case on multiple occasions. The preceptors who you are assigned to have all been at this company less than a year, tells you something about the turnover. The morale of the preceptors (some) is also very low. They are not compensated for having trainees which creates a certain feeling/attitude for some. They are still learning themselves and are expected to help/teach brand new people. 

What is the work environment and culture like at the company?
Everyone appears to be very helpful and friendly when you need help. 

What is a typical day like for you at the company?
You clock in at 8am via a conference call. You are told what hospital you will be going to and what your assignment is there. As soon as you are done with the assignment you are sent to another assignment without your current location in mind. This means you can be at St. Francis Hospital in Lynwood in the morning and be sent to Bakersfield in the afternoon. You do clock out when you get home, not when you leave the hospital. So drive time is included in pay but you could get home at 10-11pm and work the next day at 8am.

Says 2 stars but would say more like 2.5. The work life balance is okay. Upper management is there to meet their numbers and that’s it so they become demanding and pushy. If you work on the clinical side you WILL do things you that you won’t feel comfortable with and if you speak up they will then in turn question you. The work can become overwhelming constantly working with the deceased. I would say pay was not fair given what you are doing and all other departments in corp get paid more than clinical which is insane. Clinical does not get holidays off because they operate 24/7/365. Corp side will get holidays off, not work weekends, and just work during the day. Training is fair you will learn a lot of things on your own because management just doesn’t have the time to train you. Overtime is there because they are short staffed. Onelegacy prioritizes organ, then tissue, and lastly the eyebank. Some things you did followed the policy and other times it didn’t. You will trauma bond with other employees and that helps get through the work days. You do learn a lot about donation and how the industry works, but I definitely wouldn’t work here again.

The mission of the organization and supportive team members were the most pleasant things I enjoyed about working at OneLegacy. The nature of the job requires one to be tough skinned in difficult situations surrounding death and end of life matters. Being an advocate for organ, eye and tissue donors and especially registered donors is of the utmost priority. 

The organization has been attempting to break down silos  between departments, but unfortunately the biggest silo is management (leadership) against the front line staff.  While it is posed that employee views matter, they do not. Management's expectations is that a job there must be your  "lifestyle" which consequently affects work/life balance. Management always seeks ways to cross train and combine responsibilities between the departments and this minimizes job opportunities and the potential for career growth. 

The management approach at this company often made the work environment feel stressful and unsupportive. Employees were frequently asked to adjust schedules or take on extra duties in ways that seemed to prioritize cost savings over staff well-being. The workload was consistently heavy, with limited recovery time between challenging cases, which made it difficult to maintain morale and performance. Communication from leadership sometimes felt unprofessional, which added to the overall strain. Reporting workplace concerns did not seem to lead to meaningful change, which ultimately influenced my decision to leave. My experience here has also changed how I view the organization’s mission and values related to organ donation.

For anyone in the hospitality/events industry looking to grow and flex their creative muscle - look elsewhere. The special events coordinator position is very good for someone who likes routine and consistency as you will have the same schedule of events each year. However, there is no opportunity for growth or advancement. There are genuinely good people at this company who want to help you succeed, but unfortunately, there is no career growth unless supervisors leave. If you are on the clinical side, then you can go far and this company will put you first. The mission is incredible, we are saving lives through organ donation, but in the public education department, your role is more backseat to the other departments. This company is incredible and they do incredible work for the community and they are true to their mission of saving lives. If you want to grow into a management role or creative different experiences, look elsewhere.

Typical day at work for nights is that management does not help at all. I use to work at OL and the only people you can depend on is your team. Hardest part of the job is that the work you do takes a toll on your body physically. Pay was horrible for the hard and physical work you did for 12+ hours. And you don’t get OT or double time if you work nights. Most enjoyable part is the employees are fun to work with and everyone is nice. They do offer good benefits, they do not offer vacation hours and UPTO (unplanned time off) is taken out from your PTO (paid time off) hours. Very hard to have a personal life with the limited amount of hours they give you. You will work 12 hour shifts and get paid biweekly. They only offer around 3 hours every pay period. So to call of for one day you need to work more than a month to have one day off. They do not have yearly raises automatically. You need to meet all goals and expectations to get a raise.  Very rare to get a raise. 

Having no experience in OPO, I was extremely excited to joining this "renowned" team. At first they come off as we work as a team, were here for you. But at the end its about favoritism too the fullest. You want a good DSA as a DCD you have to be "friends" with leadership, bring them lunch, give complements. Current department leader is amazing, but unfortunately is out of touch with reality as their dedication to the company is all they eat, live and breath. Make one mistake due to lack of understanding, they will eat you alive. They don't engage, if they determine they don't like you they will purposely let you fail. Never have I worked or been part of a team that is so petty, demeaning, back stabbing, manipulating.

- On a typical day, I would connect and build relationship with community leaders, hospitals, and government agencies to support our mission to save lives.

- I learned how to effectively connect with groups and audiences to convey my message to them.

- I really enjoyed working with my co-workers and supervisor.  I was proud to work for my Superviors and CEO. Everyone were very supportive and worked very well together as a team.

- The hardest part of the job was to take something that human side of my job and turn it into statistic numbers and business reports.

- I really enjoy meeting and connecting with people to convey my message that they can save lives.

Main task is intaking calls from hospitals and following up on tissue donation cases for the day. Everyday can feel new because there is always new cases. Difficult thing is that sometimes nurses can be a little rude / passive aggressive (understandably) when phone calls get long and they are extremely busy + dealing with human lives.

Rollercoaster in terms of business - when there aren't many cases or calls to take then days can be quite chill and you mind your own business. Then there are days when you are on the phone for 12 hours straight managing cases back to back. 

Team overall nice people and good management. Though if you are someone who enjoys more collaboration, the job may not be for you because you primarily stay hunched in your cubicle.

Organ referral management will overload you with work with expectations of handlings it on your own with little to no support. I’ve had several experiences where i was at a hospital on a referral site visit and had more than 3 patients to review at one time.  While some referrals were recognizably easier than others, when more challenging  referrals occurred without support, there would be no accountability taken in leadership on how to further help the Referral Clinical Coordinator. The turn over rate is high for a reason. 

Top Job Titles	Average Salary
Referral coordinator 26 salaries reported	$68,928 per year
Program manager 20 salaries reported	$80,508 per year
Care specialist 12 salaries reported	$75,039 per year
Surgical technician 3 salaries reported	$54,600 per year
Philanthropy manager 7 salaries reported	$69,167 per year

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