technical support specialist

Oneaz-Credit-Union

What is the best part of working at the company?
I can't think of one thing. This place used to be amazing but has declined tremendously over the last few years.

What is the most stressful part about working at the company?
The biggest challenge here is the lack of consistent communication, transparency, and alignment. What leadership says often does not match what actually happens, and that gap wears on people over time. Promises are made with good intentions, but follow through is inconsistent, which has led to a lot of frustration and loss of trust.

Strategy changes frequently, sometimes with little explanation, and there is rarely true alignment across leadership. Priorities shift often, leaving teams scrambling, reworking plans, and feeling unsure of what actually matters. This constant change without clarity creates confusion and burnout rather than progress.

For the past several years, the expectation has been to continuously do more with less. Workloads have increased while staffing, resources, and support have decreased. This has become the norm, not a short term phase, and it continues to get worse.
Compensation does not reflect the scope of work or level of responsibility expected. While there is messaging around caring about employees, many people do not feel genuinely valued or supported in practice.

A new CEO was recently appointed, but for many employees this has not brought renewed confidence or hope for meaningful change. There has been little evidence so far that the underlying issues are being addressed.

What is the work environment and culture like at the company?
High stress,  no accountability, no transparency, bad communication

This organization truly cares about people. I have seen this for the last 6 years I have worked in Human Resources. Every business decision is made with the impact of associates, members, and communities in mind and leadership constantly strives to cultivate a culture of belonging and inclusivity. OneAZ has surveys and anonymous channels to provide feedback multiple times a year and that feedback is shared transparently. They go a step further in setting action plans and holding leadership accountable for change. 

I'm most proud of OneAZ's DEI&B (Diversity, Equity, Inclusion and Belonging) efforts - they have worked toward a "bring your whole self to work" culture and every policy, initiative, sign, etc. embodies the focus that "people" are the most important thing. 

My career has grown tremendously with the exceptional leadership and learning opportunities available. Your career is what you make of it - give 110% every day and this organization will give that right back to you. 

I have had the privilege of working for some great companies throughout my career, but OneAZ is by far the best. The culture is unmatched, the leadership is top notch and the people are all so supportive. Benefits are premier, pay is above average and the company actually cares. I appreciate that the organization takes the time to recognize the associates, that they care about our mental health and total well being. Every year the benefits get better and better - I don't know how that's possible when they are already top tier! Thank you to this amazing organization for making it pleasurable to go to work everyday. 

Management is largely clueless about the departments they oversee and shows a complete lack of interest in learning about the department they oversee.  Management spends most of their days having personal discussions rather than work related topics. 

If there was one topic to describe pretty much the entire culture at OneAZ it would be "knee jerk reaction". Nearly all decisions are made reactively and there are little efforts to be proactive. 

Stifling environment to develop and grow, and management shows little to no interest in developing associates. Lots of micromanagement as well.

This credit union used to have clear values that were never compromised under any reasons.  Now, this place is plagued with former Wells Fargo and other big banks' employees that have brought a toxic culture with them.  The problem is not the CEO of the organization, as a matter of fact, he is highly regarded by all associates; however, there are multiple egotistical and power-hungry individuals in middle and upper management that have ruined this cooperative.  Loyal associates have become disposable, and many have been let go because it is all a big popularity contest.  You will get ahead if your manager likes you, otherwise, you will be pushed out of a job.

Always room for improvement but they do the main things well and have a lot of great in office benefits like free coffee, game room, free candy wall.  They have covered parking but it’s a lottery system because they don’t have enough for everyone.   Lots of people are new and a few have been there more than 10 years.  Good place to work, no real complaints. 

Not for profit so pay is a bit lower than equivalent positions. Great work/life balance as you get to work "banker's hours." Room for advancement/moving around in the credit union but only if someone else vacates a position. The hardest part of the job was dealing with members who didn't take care of their bank accounts. The most enjoyable part of the job was dealing with members who were interested in learning about their accounts and our products. Also the people who work at OneAZ are pretty cool as well.

What is the best part of working at the company?
The benefit package was the best part of employment.

What is the most stressful part about working at the company?
The implementation of ever increasing sales goals was stressful.  

What is the work environment and culture like at the company?
At one point myself and others were told to vote multiple times for a local workplace ranking survey.

What is a typical day like for you at the company?
Workday is set by appointments, other associates at my location were being encouarged to push more work onto bankers even if we were already booked.

IT deaprtment is understaffed and has high work load. Policies are not in writting and communication is poor. Management is disconnected from thier direct reports and favortisim rules the day. You will be expected to adhere to job duties that were never made clear and you will be thrown under the bus for another persons failures. HR will tell you of policy violations but cannot provide any written policy that exists(only verbal) so they can make up whatever they feel like and apply them to you. CEO is amazing and is the best part of the company but stay away if don't want a headache.

You read that right. A candy wall! There's also a relaxation room and a game room. I mean, c'mon. Who wouldn't want to work here? They are located in beautiful north Phoenix so no driving to the East Valley or downtown for work. They encourage you to explore other positions if the one you're in doesn't fit. After six months- not a year - you can move to another role. Get outta here, you say?  It's true. Interviews are conversational and they are interested in finding the right fit for you. Can you tell I love it here? Come join us. 

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