senior software engineer

licensed practical nurse

enrollment specialist

coach

Ontrak

Most positions in this company is remote. You are given a laptop and headset as part of your equipment and you provide the internet. A 'typical' day while working as Member Engagement Specialist includes completing the target minimum of 125 tasks (calls) and 2-5 warm transfer to Care Coaches. Sounds straight forward right--- the members on the call list are called multiple times and I have often been told "I get called by you guys everyday". In some cases that is a true statement other times because of the frequency of calls it probably feels that way. 
Do not believe the job posting that you are not cold calling--- yes you are. Some of the members are called before anything is sent to them and others just don't read the letter sent to them so your call is the first time they have even heard of the program. Changes in procedures is constant and updates are not but you'll be held accountable that you knew about the change and dismissed it. 
The supervisors are ALWAYS after you to make more transfers and your held accountable for things completely out of your hands -- you can't make people answer the phone, return calls, stop them from blocking calls  and simply not being interested. When this issue to brought to a conversation the response you get is to make 'more calls". Since when does making more calls to people that don't want to talk you increases the success rate? The pressure being placed on the Member Engagement Specialist creates a situation where this specialist is transferring calls to a Care Coach so the person can make the daily quota and of course this has created push back and resentment from some of the Care Coaches--- it's a mess. 
Some of the supervisors are two faced and others have shared with me how they have been thrown under the bus by their supervisor so if you accept a job with them be cautious about what you say. 
The commission is based on the member staying in the program (called benefit) for 45 days which some do and many do not. There are a lot of tech issues and the work load isn't adjusted and you are micro managed! You'll be told management is aware and not to be concerned about it...don't believe it. People have been fired from not meeting the goals. There is a REASON you see this job posting frequently. If you take on this position you will get screamed and cursed at by members and management will tell you the screamers are having a bad day and give then a little space and call back. The people that curse or say vulgar things will get removed if you report it. 
You will hear daily how the calls are 'saving lives' and their have been members that have told me the program has helped but its not saving lives. That's just the Kool-Aid of the environment talking.

The Bad:
Be prepared to be micromanaged from your own home. Initially, I loved the idea behind this company even after reading the reviews, but I soon learned how divisive management actually was.Management was quick to penalize rather ran speaking about issues when they occurred. Policies were constantly changing with no where to reference them.

I quickly became constantly stressed out about taking too long to type in the long password to login and missing my calls or having to use the restroom more than once! They require you have a a direct plug into your modem, so you are either glued to your desk or spending extra money on a longer cord than they provide you.

Management ensured felt disposable. I was harassed about caseloads I was expected to have in a specific time frame. This proved to be unrealistic because after speaking with the coaches who had been there for more than a year I realized they had no where near as much as they were harassing me about!

If I needed help with anything every management staff became snarky and condescending. Favoritism was such a thing with this company. Seniority is all that matters. The pay was not worth the stress and tears that came with this position.

In the end, I left because I didn't want to deal with the stress from management and while dealing with other matters in my life.

The Good:
I loved the work I was doing with my members. It broke my heart to leave because this opportunity connects you to the people your work with in such a unique way. Working with my members felt meaningful. I liked the fact that I could wake up and not have to worry about commuting. I loved being able to go to work in my pajamas if I felt like it. 

They send you all the supplies you need so you hardly have to buy any equipment of your own. 

Most of the other coaches are extremely kind and helpful. No matter what field of have been nursing in they treat you the same as everyone else. All of the coaches had an abundance of information they eagerly shared with everyone. All of the care coaches are wonderful.

Even though this is remote position, I found that I connected with some amazing coworkers who I still keep in contact with.The founder of the company is the kindest individual of them all. After meeting him, I was very proud that I got a chance to apart of this company.

Catasys is expanding rapidly and has not sufficiently invested in or developed its infrastructure. The inadequate electronic charting platform, telephonic program, Care Coach training, and lack of OnTrak providers all hinder the Coaches’ ability to help program members as promised, perform necessary job functions or meet unrealistic metrics. Member Engagement Specialists must often hound members to try to generate interest in the  program. Care Coaches often must call, text and write disinterested members repeatedly, for months, to try to keep them in the program even though they show no interest and do not respond. ”Talk time” and caseload metrics must be met despite a large percentage of members who lose interest.  Training emphasizes enrollment but not the essential coaching skills needed to help Coaches and their members succeed. There are some truly wonderful people who work there. There is little room for advancement unless becoming a Supervisor, who must enforce metrics and help staff adjust to the chaotic, ever-changing workflows sounds appealing. I wanted to believe the wonderful things I was told about Catasys when I started. It is possible that it will become the company it hopes to be. Replacing the now former CEO is a good start. Now, IF  the company will invest in training and IT...and if there are more realistic and sustainable metrics... and if they will rethink member recruitment...and if there are ever enough providers to give the services they require members to have...and if there are real advancement opportunities then perhaps there will be a company where growth and longevity as an employee is possible.

The culture is almost comically bad. Toxic positivity at it's finest. It is expected that you say only positive things about the company, processes, and management. If you've never been in a culture like this you may not understand how negative it is- what it means is that there is no productive dialog around processes that simply aren't working.
HR "encourages" employees to post their "honest" reviews here, don't expect to get a real picture from those reviews.
Management is so unqualified it's laughable. The majority of employees are just so desperate to get out of the awful frontline jobs that they fiend for management positions. Supervisors and managers pick who they like as opposed to who's qualified. Jobs are announced sometimes the same day they're released company wide for applications. They don't even try to hide it. 
They have absolutely no respect or compassion for you as a frontline worker. You are a number and they make sure you know it. 
The entire frontline workforce is primarily comprised of people fresh out of training because a few months after that many are ready to quit. 
You'd be shocked at the turnover given it's WFH job that pays really well.
If you need to make some money quickly and can go into it knowing it's temporary and you can get in and get out- go for it. If you're looking for something meaningful and fulfilling and have the ability to be somewhat selective- RUN!!! 
Real talent doesn't last there. Imagine your worst boss and worst work environment and make that 10x worse- that's OnTrak for you.
They're a relatively new company and I forsee they'll be taking a nosedive soon. Their policies are unsustainable.

Working here has been one of the most frustrating experiences of my career. The training is rushed and inadequate, leaving employees to figure things out on their own in a high-stakes, fast-paced environment. The platforms utilized by the company constantly fail, and instead of addressing the technical issues, management blames the employees or tries to ignore the issue entirely. 

There’s no regard for basic human needs—breaks are virtually nonexistent, including bathroom breaks. The workload is overwhelming, with an unmanageable caseload that makes it impossible to provide quality work.

Management micromanages every moment of your day, tracking every action and making the workplace feel suffocating. Advocating for your right to breaks often leads to less favorable working conditions and heightened confrontations with management.

The health insurance is so expensive that it eats away at the higher hourly wage they use to lure you in, leaving you with far less take-home pay than expected. Overall, the pay is not worth the stress, and I would not recommend this company to anyone.

I have above and beyond the preferred requirements including over 15 years nursing experience and over 5 years of work from home experience. The interview went very well (so I thought), to the point where salary, training dates, and work schedule were discussed. Only to receive a decline letter the very next day, before the interviewing process had even ended. The job is still posted. So what was the determining factor for the rejection? I believe the answer lies within the Self-Identification form that states voluntary, but when not completed you can kiss your chance for an interview goodbye. Your resume goes to the recruiter, and that self-identification form goes to HR. That is probably why the interviewer may seem eager to hire, but after your information is forwarded to HR they give a quick "No". This is just my personal opinion, but after such a overall successful interview, and qualifications that meet above and beyond what was stated on the job listing; it leaves me to believe there are some unethical screening going on. I would love to see how diverse their Care Coach staff is. Because if it looks anything like their Leadership Team, there's an obvious problem with this company.

I was hired as a care coach. I had reservations about this place. I was right. Go with your gut! It’s a mismanaged company with horrible, toxic upper management. Lower management btw mostly accessible and is good. This job is basically Telemarketing for nurses. Constantly calling people to make them attend therapy. The culture is toxic. You are unable to voice your opinion. All they want to hear is how great they are. Upper management  email signature font is 50pts. That tells you something.  The upper management hold meetings that include the Employees that were laid off and make them endure sales pitches of how the company will prosper and hand out $1000 awards. They need to stop being tone deaf and insensitive. Maybe not invite these employees to your propaganda  fests. There is no life balance. Which is sad. The employees are helping support ppl all day long and this company does not support them.  You are expected to work til 7 or 9pm and possibly sat. The company now offers part time but only as a result to Save them money, not to help you or support you. Don’t take a job here. Run like I should of done.  

Catasys has grown and continues to grow rapidly!  That said, the Leadership, Support and front-line staff have done an excellent job not only supporting that growth but also growing themselves.  Like most companies, you get what you put into your work.  As a Member Engagement Specialist, you are provided with realistic Metrics to meet and as such, are required to work with your direct Leadership to hit and often exceed them.  Member Engagement Specialists are compensated above average pay in Sales environments, additionally, have a very generous bonus potential each month. I have been a Specialist long enough wherein I have recognized that Catasys values their Members as well as you as a teammate and puts their time and money where their mouths are. 

If you enjoy a people-first environment, great earning potential and a company who cares about Culture, Catasys is a great company to work for. I've seen employee promotions, recognition and support through life circumstance.  Let's not forget that the job is very rewarding, you're helping people!

This is a real job. You will be required to make a TON of calls. You will need to be tied to a chair. It is not what you think of a work from home job. It isn't a traditional sales or support role and you will often have to go above and beyond to achieve your goals.

The team is great. Everyone is very helpful, surprisingly even your peers. Other people are usually focused on their own goals, Not Here. Communications and meetings are always very positive and energizing. The focus of the company is a positive one in which you will assist in helping patients that have challenges that are difficult to treat. It is very difficult to convince some, but occasionally you give a patient an opportunity to truly change their life. 

Overall, I believe it is a great opportunity for those looking to make an honest dollar while avoiding the morning commute. $ saved in gas and hours given back to your life = priceless. Also, it is more fulfilling if you understand the currently challenges in the healthcare industry and want to make an impact.

if you like to travel and be mirco managed this is the place for you!! if you enjoy feeling like being threaten uncomfortable to go to HR this is the place,  HR  at this company is amazing the upper management is great those direct supervisor who will turn up the sweetness and then blame you. Make you appear to be the bad guy. The members are awesome, TL could careless about the members who need help, mirco managing of those out in the field is what is important. the pay is alright, the upper management has great vision and they really do need research more the team lead to protect those who do the work, who are about quality of care not numbers or wasting time on hours of telephonic meetings with team lead. Over all the company itself has an awesome vision and values.  not to mention tl loves to gossip and  hire friends new more experienced TL needed to function the way this company intends,

Top Job Titles	Average Salary
Senior software engineer 2 salaries reported	$109,537 per year
Licensed practical nurse 2 salaries reported	$37.25 per hour
Enrollment specialist 1 salary reported	$20.00 per hour
Coach 1 salary reported	$70,000 per year

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