family medicine physician

licensed clinical social worker

social worker

registered nurse

psychiatrist

OpenLoop

What is the best part of working at the company?
Flexible/remote structure may appeal to some

What is the most stressful part about working at the company?
Communication is inconsistent, with delays that make it difficult to manage patient care responsibly. The model is highly protocol-driven, with limited room for clinical judgment despite providers carrying full professional liability.

Compensation is a significant concern. Payments did not consistently align with what was initially presented, and I experienced discrepancies totaling hundreds of dollars without clear explanation or resolution.

Overall, there was a lack of transparency, organization, and provider support.

What is the work environment and culture like at the company?
The work environment felt disorganized, with inconsistent communication and unclear expectations. Responses to basic questions were often delayed, which made it difficult to manage patient care efficiently.

The culture appeared highly protocol-driven, with limited room for independent clinical judgment despite providers carrying full responsibility for outcomes. Overall, it did not feel like a well-supported or collaborative clinical environment.

What is a typical day like for you at the company?
Disjointed workflow with heavy reliance on rigid protocols and delayed communication. Limited clinical autonomy, unclear expectations, and frequent follow-up needed just to complete routine tasks.

Job Review: Low Scheduling, Uncertain Pay, and Questionable Work Environment

I worked at this position for a while and ultimately decided it wasn’t a good fit for me. The main issue I encountered was the lack of consistent scheduling. Hours were sporadic, and even when I did get shifts, they were highly unpredictable. This made it difficult to plan anything around the job and created a lot of uncertainty regarding my income.

The pay structure is also a major concern. It’s heavily reliant on completing asynchronous visits, which can be difficult to schedule or complete in a timely manner. This means your paycheck can vary significantly month to month, and there’s no real way to predict how much you’ll be making. Some of the patients even expressed that they felt scammed by the process, as it often feels like they’re paying for a service that doesn’t provide real value or personalized care.

Additionally, the work environment feels overly controlled by the Nurse Practitioner (NP), which left little room for input from other staff members. There’s a sense that decisions are being made top-down without much collaboration or communication, which can be frustrating for employees trying to do their best work.

Overall, I wouldn’t recommend this position unless you’re okay with an unpredictable schedule, pay that’s difficult to forecast, and a work environment where the NP seems to have all the control. It’s tough to feel motivated when the core aspects of the job don’t align with a sustainable career path.

As a 1099 provider, you are given the option to make your own schedule, generally with a minimum of 20 hrs/week. Many telemedicine companies use OpenLoop as their "provider network" in order to gain nationwide access to care, so you will be doing a mix of whichever companies are assigned to you- each has their own set of protocols, etc. 
The major issue is that policies, protocols, time to see patients changes constantly and your feedback on concerns is not taken into consideration. Benefits that were included as part of your contract package (reimbursement for licensing) can be taken away leaving you to foot the bill. This gets very expensive if you have 10+ licenses, which is generally expected in a telemedicine position. 
Lastly, there is absolutely zero job security or professionalism in communicating changes to your contract, even if you are meeting performance metrics. "Leadership" changed multiple times within less than a year in the division that I was working, and despite getting positive feedback in emails and other broad team announcements, they abruptly ended my contract without further consideration. 

Just like any startup, it can be a fast paced environment. Everything is new, the processes, products, people—but that's what makes it so exciting too! You're not stuck doing the same mundane tasks everyday. Leadership is young, so you will encounter growing pains, but they're dedicated to the business.

Having a hybrid work environment has been the work/life balance I needed. I still get to come into the office and mingle with my co-workers but I have the flexibility to work from home if I need to. I feel fully supported by my team and have had the opportunity to advance in my role fairly quickly. Those of us in the office often mingle around lunch time. Although everyone is very busy, the culture here is very supportive.

I see a lot of growth potential for this company, but it's true that startups don't always provide the level of security you may find at a more established company. However, it's likely you'll get more schedule flexibility here than at a more established company (that's been my experience).

I absolutely love working here!  It’s productivity based pay or pay per patient visit you perform.   The nice option is if you don’t have a full schedule, you can work on async visits/tickets to fill the gap.   Schedule is flexible and I make my own.  I personally like working 3 hours in the morning, 2-3 hour break and work 2-3 hours if the afternoon.  Typical 3 hour shift consists of 9-12 patients on my schedule.   Some days are BUSY with back to back patients but for the most part, even when busy, the day flows very well.  Plus by dog appreciates the extra afternoon walk every day!   I went from full time hospital job to 20 hours a week at home.  I thrive in productivity based pay so when I’m working, I’m efficient so my current hourly wage is currently $100-140/hr.  

Typical day at work- varies day to day, I may start a 10hour shift with 20 patients on the schedule but only 5 or 6 will show up. (As a contracted  provider, I get paid $20 per sync visit for weight loss, $3 for urgent care async visit. 
What you believe you learned- nothing new so far, I have been an NP for 10 years.
Management- will not respond to your messages, use old recordings for training, despite updated EMR. 
Workplace culture- not organized, too many fragments, missing communication
The hardest part of the job-Trying to redirect patients to support. Patients complain of overcharges, hidden fees.
Most enjoyable part of the job: patient care, the new EMR is easy to navigate, documentation is simple.

Let me start by saying I loved my job, however I was a 1099 employee like most MA’s that work there. I was working my shift on a Friday had seen several pts that day and then all of the sudden my systems started saying they had been deactivated. Since you can only contact managers or support on one of the systems I was starting to panic I had pts coming up. I emailed three separate managers asking for help. An hour has gone by with no response, I then get an email saying that effective immediately my contract is among several that are no longer needed and thanks for you work!!! So I have been left with no job, no income all right before the holidays and when I responded to the email all I got was we understand it can be upsetting and again thank you for your hard work. That is all I got as an explanation. 

I really love working here and have nothing bad to say about it other than I am anxious. The work environment is very supportive and the pay for the night shift is amazing. I can finally have a schedule where I no longer need to call out to take time off for doctors appointments or to attend family outings. My only concern is I do not know if they will extend my contract or not. There has been no word or meeting about it. I have less than 30 days before my contract expires and I am anxious. The pay is amazing and as a CCMA I have never found a job that has paid this well or will allow me to showcase my skills this way. I can only hope they will extend my contract or offer me a W-2 role. 

Their concept is amazing and could be a beautiful thing, but their expectations of NPs are absolute insanity, with expectations of being on camera with patients for 12 hours straight, with no time between visits to allow for tech glitches and delays that can just happen from time to time, and then allow literally no time to prep for visits, document after visits, or do chart corrections/reviews. Providing feedback and going up the chain of command does nothing either.  I never expected that an all virtual and remote job could be THE most stressful job I've ever had. 

The onboarding process was terrible. Multiple people bombarded me with phone calls and emails throughout the initial onboarding process regarding things that I was already in the process of completing and had given them updates on. The workflows are clunky and have too many clicks back and forth between screens. You need more than 5 different applications just to complete a patient call. And the manager involved with onboarding was very snarky and rude. Culture wise it was not a good fit. 

Top Job Titles	Average Salary
Family medicine physician 35 salaries reported	$213,000 per year
Licensed clinical social worker 27 salaries reported	$69.30 per hour
Social worker 25 salaries reported	$70.00 per hour
Registered nurse 21 salaries reported	$77,500 per year
Psychiatrist 23 salaries reported	$178 per hour

Working at OpenLoop: Company Overview and Reviews

OpenLoop

OpenLoop Ratings

Popular jobs at OpenLoop

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected