senior software engineer

sales representative

software engineer

product manager

onboarding manager

OpenTable

Tech Support Reps are working in a call center environment. You will be handling mostly inbound calls and emails. Any outbound call you make will likely be a call-back request from a restaurant. There is no selling in this role, and the people you talk to are generally pleasant.

Company starts you with an adequate 3 weeks of training to familiarize yourself with OpenTable products and services. The technology they provide is higher quality than most call-centers (Powerful new Laptop, 2 big monitors, Good headsets, etc).

You'll work in a small team and be assigned a supervisor. There is a nice group culture you'll establish with your team, and the supervisors are generally helpful without micromanaging. Break times and lunches are sufficient enough to get away from your desk.

You will experience a wide range of call types: From simple password resets and gift card inquires, to very involved Networking and Hardware configuration. I really enjoyed some of the more difficult calls that taught me Router configuration skills and Network troubleshooting. There is a small Tier 2 Tech Support team, but they really do give Tier 1 reps a lot of permission to try and resolve difficult cases. 

Unfortunately, the abilities of Tier 1 reps has a huge talent discrepancy. Some of the T1 reps are highly adept to computer/network troubleshooting while others know next to nothing. There are a number of T1 reps who have no business handling a restaurants network settings, but everyone is getting the same calls. This leads to unpredictable levels of service that restaurants receive when calling the support line.

I personally don't think the recruitment team is honest enough with applicants about how technical this role can get. They focus more on customer service skills, which is important, but doesn't resolve technical issues. It's not fair for restaurants to call a tech support line and talk with someone who doesn't know how to troubleshoot. Team Supervisors generally do pretty well at coaching Reps on how to improve these skills, but the discrepancy in service abilities is still massive.

Standard Operating Procedures for handling Salesforce cases and proper troubleshooting methods were constantly changing when I worked there. This was likely due to the transition phase between 3rd party and internal support. 

If you're comfortable speaking to people over the phone and have a decent general knowledge of computer technology this is a good job. If you aren't comfortable navigating your way around a computer, this job can get overwhelming.

Vision: A movement of servants restoring people in poverty to our communities through relationship and the investment of our own vocational and life experiences and personal networks.

Mission:  Train congregations and their members, through the Open Table Model, to partner their vocational and life experiences with people in poverty to develop and implement plans that create sustainability and wholeness.

The Movement: A collaboration of faith communities, government, business and non-profits working through Open Table, a shared purpose model, to transform poverty to sustainability and wholeness

Community:  The Open Table process is the catalyst for the deployment of a Missional Community committed to the transformation of a family or individual in poverty.  However, the servants themselves are often the most transformed.  When the Open Table process is complete, these Missional Communities, having brought each other through the wilderness of poverty, where they collided with society’s false beliefs about the poor, become a new community in which the family or individual they helped is now unrecognizable from those who did the helping.  In many instances, individuals helped in Open Table return as servants helping the next family.

I have had a very positive experience working for Open Table. I have learned a lot and become very proficient in working under extreme pressure with very high expectations on quality--a skill that translates into any position. This type of environment places a strong emphasis on individual skill level and being able to manage personal tasks to remain efficient and stay ahead of a time window. While there is kitchen management, largely there is a lot of trust placed in individual cooks to execute quality dishes with little to no micromanagement. This requires an ability to make on the fly decisions that will reflect positively on the company. 

My only complaint is that catering is sort of a fickle industry. There are slow seasons and busy seasons, and slow seasons are very unpredictable and have meant a level of financial instability that makes me uncomfortable.

In short, this company micromanages their customer service representatives at the highest level with no regard for their mental health or well being. Opportunity for advancement? None. Pay incentives? Nope.  Paid time off? Not a thing. If you do not conform to their "culture", you are ostracized and marked for lack of performance. It does not matter if you have excellent customer satisfaction ratings or the highest efficiency rates--if you do not conform to their rigid requirements, you are admonished. A bunch of millennials trying to run a tech company with slim to none interpersonal or relational skills. The software is also a train wreck and you can expect this company to crash and burn along with many other failed startups. Choose wisely and know your worth.

*A typical workday was demanding but also very rewarding.
*I learned so many skills while working at OpenTable; Customer Service, Account Management, Training Clients, Project Management.
*Management was always there to help, train and encourage the employees to do their best.
*My co-workers were fun, encouraging and always there to help.
*The hardest part of the job was time management. I had the entire East Coast Restaurants to manage, train and review billing. All employees took the work home just to keep up with the load.
*The most enjoyable part of the job was the employees, outings to baseball games plus helping the clients so they were satisfied and happy!

Pros: They have an awesome kitchen, with snacks. The office is open concept. 1:1 meetings every other week. Great location downtown. Beautiful views from the office. The work isn't too difficult to understand or be trained on.  Great work/life balance, and flexibility. Mostly great pay. 

Cons: Some managers are very micro-managing. There's not enough work to do. NO room for advancement unless you're the class favorite. Favoritism is major here, which is a total bummer. If you don't fit the "culture" and clicky mindset, you won't last long. Even if you are class favorite, it's still difficult to grow within the company. Not a lot of clarity between managers and rest of office. They do a lot of "we're going to do this" and then they don't. Not always clear direction. Seems to be a lot of animosity since Kayak merged.

This is one of the easiest start jobs to work for hands down. The tasks are very simple once you get the hang of it. The 2 week training truly does set you up for success. The managers are all really great people and definitely want to see you succeed and will be your biggest cheerleaders. If you want to move up they will also help you after 6 months of working with the company. This is a great company to work for. It does not feel clique like at all and instead just feels like you are working besides really cool people. Remote work is really huge perk.

The company was taking over an outbound call center for Computer/Network Support Technicians. Well they branded it as that but the pay to way lower than the standard and than labeled it as plain CSR. Even though I would route into people's internet networks and systems every day. The most they cared about was not solving the issue but making sure the consumer was left satisfied and smiling. I get that but I thought I was going in as a tech network position. Didn't know this was going to be phone help phone center.

I worked for OpenTable for almost 3 years and loved every day of it. I wish I had more room for growth. When Priceline Group acquired the company a lot of projects got reprioritized and it affected my team. I had to look around for the next step in my career growth. I had to work with so many talented and smart people. OpenTable has an incredible culture, they throw a lot of themed parties accompanied with food and entertainment. I wish I could come back one day.

Everything was good about this job except one of the support agents but you have bad apples everywhere. 
This was a work at home position with good pay and good benefits which is rare. 
The people that called in were mostly restaurant workers which were the nicest people. 
They did give you mandatory overtime which is much better than working for a call center that grinds you down with back to back calls and doesn't care about the customers.

Top Job Titles	Average Salary
Senior software engineer 3 salaries reported	$146,667 per year
Sales representative 6 salaries reported	$63,667 per year
Software engineer 4 salaries reported	$42.63 per hour
Product manager 3 salaries reported	$152,333 per year
Onboarding manager 3 salaries reported	$64,000 per year

Working at OpenTable: Company Overview and Reviews

OpenTable

OpenTable Ratings

Popular jobs at OpenTable

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected