optometrist

ophthalmic assistant

ophthalmic technician

senior billing representative

human resources generalist

Ophthalmic Consultants of Boston

The company is failing. Most of the doctors are genuine and want to deliver quality care but are forced to have high patient volumes just to make money because OCB has such a high overhead. On average day you are seeing 60-90 patients with maybe 1-2 other people. Patients are forced to have insanely long wait… I get yelled at almost every single day by frustrated patients. The staff are so underpaid & so hard working. The technicians, scribes & secretaries are like family but everyone is miserable. Literally not one employee is happy. OCB as a corporation do not care about patients just how can they make the most money and it’s very obvious to the staff and patients. They overwork you, then will purposely leave you unassigned with less than 40 hours. They will find anyway to pay you the least amount possible. They will lay you off or fire you without a second thought in order to save money. They want the high turnover so everyone is starting at base salary. Just want to push all of the high level technicians and scribes so they can pay people less. The only positive is how awesome that staff is. They care so much about patients and each other but you can find a better job anywhere else.

Incredible amount of turn over, especially on the cape. Management gives tremendous amounts of responsibility in the clinic, with terrible compensation and expect you to travel all over the place. They provide mileage (because they have to) but then take it away if they send you to a particular office a lot and then you get nothing for all the travel you do. OCB management is  the definition of micro management, they will make you feel you are doing something wrong at all times just by the way they look at you while they stomp down the hallways. I hope something changes. The nice thing though is the amount you can learn from willing to teach co workers and physicians. It also is a very busy environment and your day will fly by.

The job discriminates and is finding any little thing to fire you for. They will disguise it as something completely different because in actuality they are firing you for something that would be frowned upon by the law. Their culture is toxic everything is your fault even if it's another department that made the mistake. PTO is applied whether you like it or not and that's all you have for sick time, vacation time etc. They give you so many tasks to do although some of them is managements' job or again other departments' job. You get 250-400+ patients a day, and just want you to deal with it without enough staff. Getting patients into a doctor's schedule is nearly impossible because all of them are triple booked. Patient's have to wait over 1h sometimes and they take it out on staff and we're just supposed to take it. Everyone is leaving the company and they still can't get it together. Shameful. 

Let's start by saying OCB is the most respected practice in the area. We have great doctors and employees who care about patient care. 

A typical day to day at OCB is busy and can be little stressful. OCB takes about 320+ patients a day and you have to have a lot of patience. You also need to be able to work under pressure and have thick skin when dealing with patients. Doctors can be up to 4 hours behind due to emergency surgeries so you need to make sure you let patients know what their in for. 

There are slow days which is great because we can catch up on our side work/tasks. 

I've learned to be more understanding of patients needs and have learned to be more patient with myself. 

I would say the hardest part of the job is being on the same page with everyone. There's a huge disconnect in the office. 

Overall, OCB is a lovely place.

I have been at this job for over a year now and I must say this has probably been one of the most stressful jobs I have had to date. Most days there will be 80+ patients between 3 technicians to split up and it’s usually one if not both of the other technicians slacking off and you having to pick up the slack. Most patients are elderly and usually come in irritated and take it out on you. Management does what they can and they are good when it comes to PTO and days off when needed but the people in charge of scheduling really make it hard on the doctors and technicians with patient add ons throughout the day. By the end of the shift I am exhausted and am miserable at the thought of having to go in the next day.

Very stressful environment. Not friendly. Management is aweful. Patient care is horrendous. Constantly getting yelled at by pts because of how the company changes apts and notifies pts with NO CARE.   micromanage every little thing.  Expected to work work work with no appreciation. NO overtime available. Hard to take days off days are always closed.  Only get the major holidays off and CANNOT take day before or day after off.  Protocols are constantly changing and they expect you to remember them without making mistakes. NO time inbewteen calls the calls are NON STOP 100+ phonecalls each day. ITS GO GO GO.. NO ROOM TO GROW once you start at Central Schedule. Thier are NO INCENTIVES NO BONUSES  nothing.

This place is awful to work for. The management is awful. They micromanage and there is absolutely no communication. My co workers in the call center were great and the benefits are great and they give decent raises if you don’t slack. There is room for growth but there is favoritisms. They get you excited about starting a new position and then it never happens. The admin assistants mostly hate their jobs and aren’t helpful. There were a select few that were helpful. My manager sucked though she was very understanding and supportive of life/work balance. Over all not a good place to work.

I was a Medical Transcriptionist for OCB.  Due to a chemical sensitivity condition I suffer from, I began experiencing asthma-like attacks in the office.  The management and HR team at OCB were so accommodating regarding my condition.  When unable to control co-workers wearing perfumes I was sensitive to, they trusted me to work from home for them which I did happily for the next year-and-a-half.  It was sad to leave OCB due to lack of work as dictations programs took over.  But I will always remember OCB fondly for their kindness and respect.

What is the best part of working at the company?
I worked fully remote and my coworkers were nice 

What is the most stressful part about working at the company?
The lack of transparency and structure so that you can successfully do your job 

What is the work environment and culture like at the company?
I thought everything was great for the most part and because we worked remote, it was a good opportunity

What is a typical day like for you at the company?
I log into my computer, check my emails, message with my coworkers and manager daily and check my verifications, etc.

 The staff to patient ratio is quite atrocious. Patients being rude, lack of communication from the directors and managers  to the lower level employees. You always feel like you could lose your job at any moment. Doctors are overwhelmed as well as staff. You are asked to do multiple tasks as once while serving to a multitude of patients. However there are times where you are “unassigned” and it’s up to you to ask the managers for work but only if you don’t receive a text 15 minutes before clinic starts to be in an office 15-45 mins away. Overall, if you’re looking for something more straight forward this isn’t the place for you. 

Top Job Titles	Average Salary
Optometrist 3 salaries reported	$142,500 per year
Ophthalmic assistant 3 salaries reported	$21.00 per hour
Ophthalmic technician 2 salaries reported	$28.50 per hour
Senior billing representative 1 salary reported	$30.00 per hour
Human resources generalist 1 salary reported	$33.50 per hour

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