manager

retail sales associate

server

maintenance supervisor

line cook

Opry-Entertainment-Group

Pros
Great benefits including $4 lunches on Tuesdays and Thursdays, comprehensive healthcare plans, cross fit and yoga if desired on certain days and Rally Rewards with up to $200 gift cards if you participate. Occasionally, we have a farmers market that showcases local produce and vendors.

Cons
This company suffers from poor leadership from the top down. The CEO surrounds himself with "yes men" who reinforce his outlook and priorities. At one point, one of our weaker business ventures had been poorly performing for months and the CEO became aware of this last, mostly due to no one telling him about the failure.
Other C-suites remain out of touch regarding day to day tasks and responsibilities of their team but remain mercurial. When they do decide to jump in and work with the team, they cause more confusion in their effort to catch up on the business. When it becomes apparent that the leadership is out of the loop, has not read emails, etc, they become defensive or act out.
Poor leadership at this company has created a company culture where employees (who are trained adults and experts in their fields) have zero autonomy or authority in their work --- everything is second guessed after the fact and minute details that don't jive with the absent c-suites are deemed as "big misses" and projects grind to a screeching halt over elements that are not business impacting or revenue driving.
This company does not reinvest in their employees encouraging additional training, certificates, conferences, etc. Many employees at Managerial levels have simply stayed with the company for a decade (sometimes starting on the Hotel side) and have been systematically promoted/rewarded regardless of their competence or skill set that best suits the role.
Perhaps most alarming, feedback given to HR is met with blank stares as if a robot received a programming error. Recently, the company decided to offer vacation accrual (because prior, no vacation was offered for an employee's first year). HR presented this change like some grand innovation when really, this is the bare minimum offered by companies country-wide. It's like someone getting the iPhone 3 and being really impressed with the new technology and having no clue that they're 7 generations behind. Another contradiction, the company maintains that they are the leader in entertainment and want to remain competitive in the space. Everyone I have spoken to at this company has admitted they took a significant pay cut to work for RHP. This is concerning considering the CEO gets a significant bonus (rumored to be in the millions) every year.

Advice to Management
Walk the walk instead of talking the talk. You say you want to innovate, remain competitive and be the best...put your money where your mouth is. Invest in your employees, don't accept the status quo, take time to research business decisions before making permanent business impacting actions and stop feeding the pool with old holdovers from the hotel days. Get with the times, the generations are changing and they don't want to work in the environment you've created.

The hardest part was working with coworkers who didn't share the same passion for keeping the shop clean and organized or the above-and-beyond customer service experience The Ryman expects to be delivered to every guest, no matter how difficult a shopper may be. Also, getting to know them personally. Had trouble on numerous occasions finding staff or management for a guest's needs and inquiries that I was not given permission to perform. Also, no matter the quality of service and professionalism I delivered, it is an at-will-employer. This means you will lose your job at a moment in time, without warning or explanation. I learned knowledge of Ryman merchandise. The most enjoyable part of my job was engaging with travelers from around the globe, many who flew from across the world to see their favorite performing acts, and providing them with excellent care. Including creating memories from the retail store to the auditorium. Daily, I was praised by guests for my bubbly personality, warm welcome, thankfulness, and fashion. I received monetary gratitude on occasion, while on camera, taking guests' photos. If a size in the clothing mech they were wanting was not available, I always made sure to double-check the stock room for the requested size. Outside of the retail shop, the workplace culture of other employees was kind and welcoming to me. Mostly from the tour guides, security staff, food and beverage employees, and maintenance crew. The Museum Curator also treated me with kindness and respect when crossing paths. My retail general manager is an empathetic, kind human as well. Understanding some personal difficulties I was going through outside of work. Unfortunately, those difficulties ultimately did not end well. As I tried my best to “check them at the door of my workplace,” delivering exceptional customer service and feedback was noted by my employer and guests alike. 

This place is extremely disappointing. It's history and prestige in both music history and Nashville history should make this one of the best places to work. Sadly, I urge you to think, pray, and do your research before accepting a position here. There are serious issues with how this place operates starting with mid-level managers and going all the way to the top. It is impossible to get work done because decision makers are stuck in a "we've always done it that way" pattern. Managers are more concerned about fudging numbers and/or throwing their teams under the bus to look good for their bosses than they are about doing quality work. (They have an amazing abundance of micro-managers.) Sadly, you just have to deal with politics and drama all day long. Communication is non-existent, and deadlines and opportunities are often missed simply because adults can't act like adults. There is no investment in employee trainings and professional development. In fact, my confidence in my abilities has actually decresed during my time here because of all the hoops you have to jump through to get anything done...you aren't allowed to be an expert in your field because all of those micro-managers have to weigh in.

Warning: This place will also take a toll on your personal life. There is zero work-life balance and the culture drains you so much that you come home upset and not wanting to come in the next day. My advice is don't let the brand and history draw you in...it's not worth the drama you will soon start to experience.

I would never suggest for anyone to work at the restraunt. The managers in the town are horrible and it's as if one was in high school. All drama.The hours changed as soon as you walked in the door and managers played favorites and would be sure that everyone knew who was and was not liked. From the time the restraunt opened to December there has been 30 people, at least fired or quit because managment is horrible.  The manager would leave without saying anything it sit at a table all day and eat meal after meal and not pay for it. But then complain that the restraunt was busy and stuff was not done the way she wanted.

After a few months spent here, you'll notice the high turn-over rate. Managers come and go constantly, even on the higher levels, and most of them are incredibly incompetent and this makes a very frustrating work environment. Work as hard as you possibly can, but you'll never be promoted. If you're looking for an "in" to the music industry, you won't find it here. They try very hard to create a great culture- and I will say the CEO does a good job with this- but department heads do not- they only care about themselves. Steer way clear of any job in the retail department.

Worked here throughout college at the Grand Ole Opry in concessions and also some as a bar runner. There was a good amount of turnover with management in food and beverage, but overall I liked most of the managers that came through there. The job was simple and fast paced, and your shifts went by really fast. I liked all of my coworkers there, and there was a lot of turnover with employees as well. The reason I left was because you are only working 5 hour shifts with food and beverage and I needed something with more hours. 

What is the best part of working at the company?
The history of the building   Educating the guests who come in to tour the building 

What is the most stressful part about working at the company?
Lack of communication between departments 

What is the work environment and culture like at the company?
It’s a corporation like most the pay is low for everyone g they expect you to do. 

What is a typical day like for you at the company?
On your feet and talking for 8 hrs. Half hr lunch

The events team is the worst part of the whole situation. The management is under qualified, mistakes happen often, and its an aggressive hostile environment. The security portion of the team is disrespectful and will blatantly cuss you out in front of guests and not be reprimanded. Event team members are afraid to speak up, due to the nature of how things are handled badly around there...  no one eants to lose their job. It's pretty bad. 

Ryan itself is a good company. The benefits are good. The pay looks good on paper, but they will cut your hours in a heartbeat! You must maintain an average of 32 hrs per week over a 6 month period to keep your benefits. But, during the off season they cut you below 32 hours. So, the good hourly wage they pay you isnt as good as it seems. 

What is the best part of working at the company?
The working conditions are great and the corporate structure is sound

What is the most stressful part about working at the company?
Dishonesty via omissions, corporate politics, and lots of "we're a family" talk

What is the work environment and culture like at the company?
Friendly, but just a bit shallow. You feel very replaceable.

Top Job Titles	Average Salary
Manager 3 salaries reported	$62,000 per year
Retail sales associate 3 salaries reported	$13.63 per hour
Server 2 salaries reported	$8.00 per hour
Maintenance supervisor 2 salaries reported	$24.00 per hour
Line cook 1 salary reported	$18.25 per hour

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