fiber technician

construction laboratory technician

broadband technician

osp engineer

service technician

Optical Telecommunications Inc

Working at Fibernow has been one of the best professional experiences I've had. From day one, the onboarding process was incredibly organized, welcoming, and thorough. It made me feel prepared, confident, and excited to be part of the team.

What stands out most is the leadership and management. They consistently make me feel valued and appreciated, and it's clear that every employee's contributions matter. My feedback is genuinely heard and taken into consideration, which creates an environment of trust, collaboration, and mutual respect.

I've always had the resources, tools, and support I need to be successful in my role. Whenever challenges come up, management is approachable, encouraging, and committed to helping employees find solutions rather than leaving them to figure things out alone.

One of my favorite things about Fibernow is the company's commitment to professional growth. They truly invest in their employees by encouraging continuous learning, helping you develop your skills, and supporting your career goals. They don't just want you to succeed in your current role—they want to help you grow into your future.

The culture is positive, supportive, and motivating. It's refreshing to work for a company that genuinely cares about its employees and creates an environment where people can thrive. I'm grateful to be part of a team that recognizes hard work, encourages growth, and makes coming to work something I look forward to. I would highly recommend Fibernow to anyone looking for a company that values its people and is committed to their success.

As a customer support rep/Level 1 tech support agent, the call center is a fast paced envirionment. A typical 8 hour day is spent activating/deactivating accounts, processing payments, answering customer inquiries, and troubleshooting technical issues. In the workplace an emphasis is placed on teamwork and collaboration. Employees are encouraged to ask questions if they are unsure how to resolve an issue. If IT is your passion, you can gain access/experience to higher level troubleshooting faster than at other companies that do the same thing. The hardest part of the job can be dealing with the customers and not always being able to help them the way you may want to. The best part of the job is the people you work with. It seems as if almost everyone does want to help you out and see each other succeed. There are opportunities to grow your career. Many of the people in leadership positions started as customer support reps. 

Typical morning includes working on pending customer complaints that come in that morning.

Reviewing leads and make follow up calls with potential customers.

Afternoons usually consist of visiting customers and prospecting new locations.

The management team helps on providing solutions to internal company issues.

Co-Workers are friendly and usually do their job and not to much assistance when needed for work that is not in their main scope of work.

The cons include needing to follow up for extended period of times when my customers are due credits or adjustments. Usually does not happen in a timely fashion leaving customers upset.

I do enjoy the ability to honestly provide my customers suggestions on services they require and advising on how to deploy.

What is the best part of working at the company?
Overall, teamwork was one of the better parts of this job

What is the most stressful part about working at the company?
Deploying fiber in new neighborhoods for workplace and home Internet services and TV FTTH

What is the work environment and culture like at the company?
Very stressful finding the necessary equipment to do the job that needed to be done

What is a typical day like for you at the company?
Moving from deploying new Services to repairing existing field issues and managing personnel for all the jobs needed to be done in a day

I learned that no one should waste their time working for this company for 1 day longer than they have to.

Upper management is hyper focused on expanding the business to newer and larger clients with little care paid to actually delivering their services effectively or as promised to those clients already locked into a 10 year contract with the company.

There is a lack of communication between departments that leads to confusion, logistical problems, and poorly delivered services.

This company needs better management, provide better service so they can avoid so many issues. Teach they communities how to used they equipment. Not only that but  trained their reps on new equipment, instead of referring them to their information page. Overall it would be a better place to work if they didn’t have so many outages and refunds where giving a lot faster. 

Management does their best to facilitate work across all departments. Everyone is really busy all the time though so don't expect to complete a task instantly. The people that work here are genuinely friendly and intelligent and I  feel like there's something I can learn from everyone I meet. 

Free breakfast on Fridays and a relaxed environment. They trust you to do your job and you'll only get any sort of negative attention if you've earned it.

Work place is very slow in the office at one location. Nothing really to do. It picks up toward the beginning of the month as well as middle of the month due to disconnection/suspensions being put in. However, anyday after or in-between is very slow. Sometimes I wonder why even have that many people in the office when there is nothing to do. All in all though, it is a good company/group of people to work for in my personal opinion. Just needs more work.

Great team work environment. This team is big on open communication and are always helpful. The training goes into detail with the daily tasks. There are several accessible avenues that have steps to assist customer issues. The Team cares what you have to say and looks to develop your potential. There is a great level of respect among each individual and leader. There is growth and this company only promotes from within. Definitely have learned a lot and continue to learn daily.

The services they provide are terrible, forcing agents on the phone to have to constantly be berated by customers. Management won't take supervisor calls, but will instead tell you to constantly say " We are aware, and working on it" which is not the case at all. Constant service outages, and the excuses we are forced to give customers causes them to get livid with us, as it's the same litany of excuses that are hardly accurate.

Top Job Titles	Average Salary
Fiber technician 3 salaries reported	$18.00 per hour
Construction laboratory technician 1 salary reported	$16.00 per hour
Broadband technician 6 salaries reported	$18.67 per hour
Osp engineer 1 salary reported	$97,500 per year
Service technician 2 salaries reported	$25.50 per hour

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