owner operator driver

lease operator

customer service/sales representative

account representative

truck driver

Orange

Working on a concession stand for Orange in a really busy and noisy HMV shop, my typical day at work would be to get in 30 to 45 minutes early, check the days promotions, prices and marketing, do all of the display changes, have a quick clean and polish then go and get the till from the safe.

As a key holder it is vital that I maintain and manage the concession as though I am the Manager as I often work alone, unsupervised. As soon as I have the till, I check the float, then open the stand ready for my customers.

The stand is very quiet so I network around the HMV shop to find business. I do this my asking people who their mobile phone / broadband provider is, sometimes they are Orange customers and are happy that the concession is there as they were not aware of Oranges presence there. I will then have a chat about what they currently have, what they aspire to have and build up my sale, I will then take them to my concession and show them the latest promotions.

The hardest part of the job is in fact having to make Oranges presence known, customers are afterall shopping for DVD's, CD's, HMV products and can be off with me and at times very rude, so, I remain friendly and focused on my targets for the day.

The most enjoyable part of the job is that I am able to engage with my customers for longer periods of time, giving the best service as the concession is not busy I am able to show them live handsets and let them play with them, afterall I want my customers to leave with the best possible product.

I had the misfortune of joining Orange right before a huge transition, and tightening of the belt strings. This has lead to a situation where I want out, as opposed to my many co-workers who know they are underpaid, but stay because their severance packages are too good to lose, but have not had raises; in many cases in over a decade. A very Dead Man Walking feel in the office.

Depending on team, there is flexibility in hours, and the opportunity to work remotely, which is a perk, and that is Orange's overall strength; in their benefits.PTO days are plentiful, I currently sit at 32, and with the ability to work from home it is even more in many ways. Also tuition reimbursement is great, as some people have gotten their Masters then left.

The big problem with right now is that Orange is bleeding younger talent like myself as we see now opportunity for advancement, nor is Orange willing to pay more to keep us to pay. I was lucky and received a raise in my time here, but since I am now managing a team in India, but not given the title, as they would then have to pay me the going rate for management. Direct managers understand this situation, but CEO's and other higher management don't care. Their rationale is what is the budget case to be made in the investment.

Orange is overall not a bad company, but take advantage of the perks while here, and look to use it as a stepping stone if you see the writing on the wall.

•	Implement all physical connections (Fiber, UTP or Coaxial cables).
•	Implement all Fiber connectors (SC, DIN, FC and LC).
•	Implement ODFs between our POP and Fiber room.
•	Implement all transmissions (E1, E3, STM-1, STM-4…).
•	Make surveys needed to change POP schema like operations (Service Migration, Cable managements).
•	Implement and study and new devices needs to be installed in our network.
•	Dealing with others teams to improve our work like (Supply chain and Capacity planning teams).
•	Create new ideas to minimize the down time for the maintenance cases.
•	Install and support Alcatel DSL cards to implement new customers.
•	Install all types of Alcatel DSLMs (ATM DSLM, IP DSLM and FD DSLM).
•	Implement and commission LDN network devices.
•	Change network schema.
•	Survey and implement wireless solutions.
•	Support any wireless solution.
•	Check with suppliers the cabling and connectors quality matching our requirements.
•	Data networks and telecommunications include expert knowledge of TCP/IP, subnetting fundamentals and working hands on knowledge of MPLS, BGP, OSPF and EIGRP routing as well as Ethernet VLANs and Spanning Tree Protocol.
•	Work with project teams / vendors to learn new platforms, develop scalable IP designs, and drive new feature roadmaps and integration.
•	Engineering structured telephony / Ethernet cabling plant environments.
•	Monitoring Warehouse stock and threshold references for re-ordering.
•	Arrange meeting with logistics to check the upcoming plans.

-Monitoring and correcting Jitter, Latency, and Packet loss across public networks using network analysis tools.
- Proactively monitoring and testing network quality and performance on routine basis, as per directives from supervisor.
- Document the reports and findings escalate the issues for resolution to respective vendors. - Installation, configuration & commissioning the nodes of Core Network as per Network plan. - Configuring nodes of various vendors (Cisco, Juniper, Huawei, Alcatel and Brocade ) - Configuring different Layer 3 protocols at PE-CE link (Static, BGP, OSPF, EIGRP and RIP) - Configuring Layer2 VPN connections. -Work on analysis service degradation and customer complaints. - Perform day to day activities which are forwarded from 1st and 2nd level. - Preparing reports capturing the different NE performance analysis and health status in daily, weekly and monthly basis. - Do Core Network PAT in time and handed over to respective department

For the past 14 years I worked as a consultant, proposal engineer/developer, and developed various tools/search engines to streamline our huge repository of proposals we amassed. I would sometimes take a proposal manager roles as well, when we are fully staffed mode. I was empowered to initiate new ideas/processes/procedures and integrating a system that would benefit anyone looking for RFP related documentation. The difficulty I faced was that I was the only engineer in my team, thus all of the technical load was on me. I was ready to head a team of technical writers, but due to cost constraints, we were unable to make this as part of our growth within our team.

Managed diverse resources in several time zones around the world. Delivered significant process improvement initiatives integrating, optimizing, and reducing processes used to deliver networks to multinational companies. 
The most enjoyable aspect of my role are the opportunities to design solutions leveraging IT systems and process efficiencies to measurably reduce level of effort, time-to-market, and cost. Figuring out how things work and envisioning ways to make them better is what I thrive to on. 
One challenging characteristic of my role was understanding and then leveraging the cultural impact of managing projects across countries such as France, Egypt, India, Singapore, Australia, UK, and U.S. However, the common thread across all cultures was the willingness to contribute and do the best job possible.

Orange is a great company to work for overall, especially in emerging markets. Due to the international reach and design of Orange, I work remote in my home office most of the time. This allows me to set my own goals and work at my own pace to achieve the various tasks ahead of me. I love working with all different people from all over the world; my day is full of intelligent conversations with people trying to find solutions to problems. There is very little complaining about work at work... most everyone is goal and solution oriented. The hardest part of my job is the lack of physical personal interaction. The most enjoyable part is the flexibility and freedom to come up with solutions in my own way so long as it's within other agreed upon parameters, such as the deadline.

The customers I support have global branch offices, if any have connection issues into the Orange network, I need to know about it.  This can mean working nights, weekends possibly holidays.  

It can be stressful and challenging but and rewarding keeping my customer's VPN working and then reporting on it monthly, quarterly and annually.  

I have been in the telecoms industry for 23-years.  I enjoy the customer service manager role but would like to take my years of experience and professionalism into another industry, outside of telecoms.

Work at Ft was fun. The day started at 9 am and finishes at 5 pm providing employees with the time to settle down an be ready for the work ahead.

The managers were very supportive and wanted us to learn and the work environment was generally peaceful and accommodating. 

The hardest part of the job was having to be ready with performance information in time for the sales and business development teams even though this took time to extract and analyse from our various databases.

The most enjoyable part of the job was that sense of belonging and being able to evaluate my own progress and contribution to the team especially on their resourcing and budgeting requirements.

I was able during my 7 year tenure at Global One/ Equant/ Orange to move on hierarchically, lead strategy , marketing and sales teams up to 128 employees, work to organize the integration of two mergers, travel onto the five continents, develop the first 3 year strategic plan of the company, exceed my sales targets when managing the marketing and Global Large Account sale teams of the Americas continent and region.
The most enjoyable was to deal with many different challenges, working with many different cultures, languages, and business dealings.
The hardest part was the constant political turnovers of CEOs and COOs with a constant change of missions and goals.

Top Job Titles	Average Salary
Owner operator driver 8 salaries reported	$215,000 per year
Lease operator 4 salaries reported	$4,500 per week
Customer service/sales representative 4 salaries reported	$51,000 per year
Account representative 2 salaries reported	$51,000 per year
Truck driver 1 salary reported	$675 per week

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