cashier

team member

shift leader

closer

assistant manager

Orange Leaf Frozen Yogurt

I was hired on as a co-manager. The manager who was already there trained me for a shift before walking out - that should have been the red flag that got me out of there, but I stayed. I was then given all managerial tasks and received 1 day of on-hands training, all other training was done on the phone and through email. So it was a rough start, I had to learn a lot of things through trial and error.
They only want one person on shift at a time, which is fine and doable when business is slow or steady, but it can quickly turn into a nightmare when it gets busy. You have to be attentive to the customers while making sure you don't run out of anything, keep everything clean, and prep bulk items for use, not to mention complete collateral duties. If it's busy and someone orders a shake or smoothie, you have to stop running the register to make it, resulting in longer wait times. 
I've never spent as much time at a job cleaning than at this one. I've found yogurt in places that make me scratch my head in wonder at just how it got there.
I didn't think it through before I got the job, unfortunately, but the worst part, for me, was just how much patience it takes. You have to get samples for people and wait around while they decide what flavors they want, then wait around while they decide what toppings they want, then wait around while they decide what syrups they want... I've learned that the majority of the population is very indecisive through this job. This honestly wouldn't be a bad thing if you weren't expected to be doing twelve other things while waiting on people.
There is no "corporate" office, so systems and procedures are generally left up to the owners. My store's systems were severely outdated and felt hastily put together, if not lacking. There was no proper system for relaying information to employees. 
Overall, it felt completely unprofessional.

This place seemed cool at first but the problems started day one. First they make you pay for a uniform, $20 dollars for one shirt and hat and that’s all you get If you want more you have to buy another shirt for $10. On my first day the manager gave me my uniform and then took off and then they had a coworker of the same level as me teach me everything when he was only there 2 weeks longer than me! I hardly ever seen the manager my whole employment. It also sucks because you can work for 8 hours and not get a single break. And if that doesn’t suck they expect you to watch the whole store yourself! So if you have to use the restroom you’re screwed because a customer can easily steal yogurt or money from the register or tip jar. And at the end of the day if the register is under you’ll have to pay the store money back from your own pocket. Plus most people quit because of how bad the management is, I only worked there for 3 months and we had 6 to 7 employees quit in under 2 months! Another problem is that they force you to take the store key by scheduling you by yourself with no way of locking the door and then they force you to sign a contract or they’ll fire you, and if you lose the key it’s a $500 dollar fine. Another problem was that they hire too many people which made everyone’s hours incredibly low. And at the end of my employment they kept cutting my hours every week until i had zero hours. And they don’t even have the respect to fire me and I’m still on the schedule when I haven’t worked there in 2 months. And I asked the manager if I was fired and all the manager said was “I just don’t have any hours for you”. So at the end of the day don’t bother working here too much stress for such little pay.

For shifts where I open I start the shift by setting out all the toppings and I prepare the machines to start making the yogurt. After that I double check to make sure the store is clean and ready to be opened. After I open I start to prepare everything for the night shift, I do this by making sure backups of toppings and yogurt are made and by making sure the store stays clean. During all of this I am also in charge of working the register and helping customers. At the end of the shift I count the money in the register and then drop the required amount in the safe for later use.
For shifts where I close I work in the kitchen and on the register while making sure everything gets done and the rest of my staff stays busy and has a good time working. At the end of the shift my staff and I clean the store and prepare everything for the morning shift, and I also count the register and drop the required amount of money.
This job has improved my customer service abilities, and has taught me how to work in a fast paced environment. It has also taught me about some of the behind the scene things that are needed to run a restaurant. 
The hardest part of my job would be that we don't have many employees so we frequently have to work while being understaffed.
The most enjoyable part of my job would be getting to work with all of my co-workers, who make the job fun and exciting.

I loved my job at Orange Leaf and the customers were nice. A typical day at work consisted of cleaning the yogurt machines, cutting and storing fruit, sweeping and mopping floors, keeping the toppings bar clean as well as keeping the toppings filled, stirring and making the yogurts, and doing the dishes. During the summer I had good working hours, But during my school hours, the manager would only schedule me for one or two days a week or even one or two days for two weeks. Mind you we only had about five people working there in total. During my time there they would often schedule two to three people at once. The job was relaxed enough that I would only think two people deemed necessary. The new management team and owners were not that nice. The owner's wife was super confusing she would yell and then be nice, which was not comforting. The owners' partner was labeled as the manager and wanted to fire me because I did not call in sick ''on time''. Another time I was almost fired was that I missed a shift due to the manager not sending me the schedule. The Manager is not horrible they just execute situations and problems wrong. The most enjoyable part of the job was the regulars that come in. You see them enough that you build a nice relationship with them.  I would recommend Orange Leaf as a nice part-time job to someone whos okay with working little hours, but not as a full-time job.

A typical day was opening up the store and following a normal, consistent procedure. I learned a lot about customer service and cleanliness and how the two were some of the most important factors in the business. I got the opportunity to attend a corporate Connection meeting, which was amazing. The company stands for and believes in great things, and attains great people. It's a friendly environment, with friendly customers and staff, bright colors, fun music and delicious food.

The easiest part of the job is probably just the job itself. There isn't too much to working at Orange Leaf, and that's what makes it great. It's simple. You make the yogurt and toppings that need prepped, and you interact with the customers while they serve themselves. Beyond that, it's getting to know the community, which is even better than sitting inside of an office. I got to perform coupon/product drops around the community and provide employees on the job with free samples of frozen yogurt and coupons. It was awesome seeing people's faces light up. 

The worst part about the job is that it has no room for advancement. As an assistant manager, I can't move anywhere beyond where I'm at unless if my manager up and quits (which won't happen).

Working at this frozen yogurt place has been an okay experience overall. The management is generally supportive, and the team atmosphere is friendly. I appreciate that they prioritize a clean and welcoming environment for both customers and employees.

One thing I've noticed is that there could be more communication between shifts to ensure smooth transitions and consistency in service quality. Sometimes, there seems to be a lack of clear direction, especially during busy periods.

Training could also be improved to better equip new employees with the necessary skills and knowledge to excel in their roles. While I've learned a lot during my time here, I believe structured training programs could benefit both employees and the business.

On the positive side, I've had the opportunity to interact with many wonderful customers and develop my customer service skills. Additionally, the flexibility in scheduling has been a plus for balancing work with other commitments.

Overall, this frozen yogurt place is a fair place to work, but there are areas where improvement could enhance the employee experience and ultimately benefit the business.

I recently had the unfortunate experience of working at a frozen yogurt shop, which had a terrible manager. This manager was incredibly unprofessional and lacked respect for their employees. They would often berate and criticize employees in front of customers, which created a hostile and uncomfortable work environment. Furthermore, they rarely delegated tasks fairly, and would assign the most difficult tasks to their least favorite employees.


The manager also rarely gave employees sufficient breaks, and would often dismiss their requests for it. When employees would take their break, the manager would often disrupt them and ask them to finish tasks right away.


The manager also had a habit of changing employees' work hours without prior notice, which was incredibly inconvenient and disruptive. They would also be late to work or not show up at all, while expecting employees to be on time and stay beyond their shifts.


Overall, this manager was a terrible boss who made the work environment intolerable. I would not recommend working at this shop to anyone.

The specific location I work(ed) at is all I can speak for. The location was fun, and always laid back, with employees (especially management) being encouraged to sit and chat with customers. Contest were frequently run for customers and bonuses, or rewards, that everyone could benefit from, including the staff.
I saw good people leave because they only got 15 hours a week. I saw good people forced out because of complaints that no one attempted to verify until after the employee was gone.
Only morning people are required to do machine maintenance, but everyone was required to do food prep and cleaning. Management seemed a little uneducated for the role, bowing to the saying "the customer is always right (even when they're wrong)". There are obvious signs that a younger staff was wanted, with the average employee barely out of their teens.

Some of the duties I had to preform were: taking shipment inventory when asked, taking end of month inventory when asked, training new shift leaders, training new employees, available on call, assisted with hiring new staff level employees, assisted with the selection of employees to be promoted to shift leader, open and closing the store, doing closing reports, keeping the store at Kansas Department of Health and Regulations, insuring employees are doing their assigned tasks. The coworkers were really enjoyable to work with. The management was very dysfunctional and I saw six different managers in my three years of working there. The most enjoyable part of the job was working with my coworkers and having a leadership postion to wear I can help improve the store. The hardest part of the job was some of the intense cleaning that was needed on the yogurt machines.

When signing on at Orange Leaf, I was met with a lot of positive vibes and happy people. Unfortunately, when I was hired, it became apparent that money is the only concern here. They do not train well and people are frequently just "shown the ropes" and left to figure out the rest, only to be corrected or griped at later. The store owner is well known for actually calling and yelling at or firing employees over the phone because of what he saw on the cameras, without even checking with a manager to determine if there were extenuating details to be learned. Each store is owned by a different person so good luck finding a nice, fair boss at one of these FROYO shops.  
The funny thing is, they do not even serve FROYO, they serve soft serve ice cream but since there are not federal regulations on FROYO, Orange Leaf can call themselves a FROYO shop and just serve sugar and milk with flavorings added and pretend it's frozen yogurt. :P

Top Job Titles	Average Salary
Cashier 14 salaries reported	$8.88 per hour
Team member 2 salaries reported	$10.63 per hour
Shift leader 4 salaries reported	$8.13 per hour
Closer 4 salaries reported	$14.00 per hour
Assistant manager 2 salaries reported	$14.50 per hour

Working at Orange Leaf Frozen Yogurt: Company Overview and Reviews

Orange Leaf Frozen Yogurt

Orange Leaf Frozen Yogurt Ratings

Popular jobs at Orange Leaf Frozen Yogurt

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected