cashier

customer service representative

server

kitchen team member

cook

Original ChopShop

Just a kind of brief synopsis as the events have many details Somethings are not always as they seem and this goes for either side. A lot of "he said / she said" with no follow up. Communication is key and if there is an issue it should be addressed. Assumptions should never override facts and third party "evaluations" by staff members who are in their first job ever let alone one in food and beverage should be seriously investigated before taken as fact.  Never have worked at a place that it was acceptable to NOT set up the next shift for success or was reprimanded for doing a task the correct way not the "cutting corners" way.  
This stores attitude may not be reflective of all and it was very discouraging to me as I was enthusiastic upon my hire to advance with the company.  Perhaps I would have had a different experience at a different location and would have happily accepted the opportunity.
However I was laid off when the pandemic started, I actually expected this as the industry took a huge hit as a whole. I however was the only person in my store to be laid off. Being an intelligent individual that has worked at several establishments and have laid off employees myself read between the lines quite easily. No others were asked to take a layoff and historically these cuts are made with the longevity of the employee. there are several that were very  recent hires. Yet I was the one asked. To me and others it looks like a "neat way" to terminate someone.I was never written up for anything or spoken to about anything that potentilally could be a terminatable offense. Wich is not needed in AZ as it an "at will" state. And thankfully I was able to collect unemployment. I do not for see going back as since the restrictions have been lifted I have attempted contact to get back on the schedule with no reply. And its convenient that they apparently dont have to take you back after a layoff. That has put me in a position at this point having to look for a new job when its difficult to find one. Point being if all this is accurate had they just fired me i could have still collected unemployment and known that I wasn't going back there and would have been looking fro a new job from the start. It's unfortunate I was holding hope I would be going back. As I said way above.. Communication is so important not trying to sugar coat things so there is no conflict.
Thank you for your time,

So I worked at the Scottsdale location about a year ago for only a short period as they were no longer working with my schedule. I always came in with a smile on my face and greeted everyone I saw as I clocked in, despite never being able to make friends with my co-workers as they basically ignored me. I always went out of my way to do more than I was told but I was never acknowledged. I got ridiculed whenever I had made a simple mistake (which was only from time to time since they barely had trained me at all, so I had to pretty much guess.) by the time my semester was ending, I had to move for the summer and I had to leave the job anyhow.

Fast forward to now, I went in to the Tempe location just this last Monday and was hired on the spot, in hopes of the management here would be different. I come in for orientation 2 days later, filled out all of my W2’s information and had a set schedule.

The day after that I get a message from the management at Tempe that I supposedly “called out so often” that I cannot he hired there. I’ve only called out literally once out of my entire time being there. It completely screwed me over, so because of this I cannot pay for my bills. Don’t step foot in here. They hardly train, co-workers I had were rude, and it’s just stressful. I was coming in with the attitude that maybe things would be different but they just proved themselves wrong. Let this be a huge red flag.

This was my first job and I’ve really enjoyed working here for the past year. I’ve learned a ton and one thing I really like as a high school student is that the scheduling is super flexible. You can set your availability very specifically, and as long as you ask off two weeks in advance, they won’t schedule you when you ask off. I asked for multiple consecutive weeks off in the middle of the summer and had no issues. Things are always changing with the menu, so it can be hard to keep track of everything all the time. The pay is minimum wage, and given that it’s a fast casual restaurant, the tips are okay but not great. I probably averaged 12-12.50 an hour. They guarantee your tips to at least $3 an hour, but that never came into play with me. My one complaint is that there are really no opportunities for raises unless you get promoted to shift leader, and shift leaders work full time and there are only 3 or so in the whole location. They have ways of recognizing good employees, but really no way to get a raise if they already have enough shift leaders. There’s a 50% discount on food

A typical day at Chopshop is usually breezy there's an early typical morning rush but once eleven hits, the store begins to get increasingly busy for most of the afternoon. Each employee has a station they're assigned to with tasks to complete before the end of their shift.  Over the years, I learned how to multitask like a boss. The environment can at times, be very fast paced, i've learned how to handle difficult situations with ease and confidence. The hardest parts of this job was memorizing the menu and dealing with many turnovers of general employees and managers. The most enjoyable part of this job was meeting amazing human beings, when there's downtime (mostly in between rush times) you can really connect with people and most of all make great friendships in and outside of work! My career at this company has sadly reached it's dead end but this place still rocks and 'll forever recommend the paleo peanut butter cookie.

Original Chop-shop has by far been one of my best jobs to work at. Management was exceedingly well, always having one-on-one meetings with every individual, every week about our stats and work flow. The hardest part of the job was handling back to back $1000+ caterings along with our afternoon rush. A typical day at work was mainly prepping for our rush's, training the new workers, handling inventory, and being in charge of Expo. My most enjoyable part of the job had to have been spending time with the people I worked with and always talking with our regular's. I have learned so much from this job, from understanding how to train the new employees, how to have a great work flow and be productive, learn time management, have great communication with co-workers as well as learning how to efficiently problem solve sticky situations. An average shift there was about 6-9 hours.

Pretty decent place to work and made friends along the way but there was quite a bit of drama last year since everyone there was young. The management isn't the best, they were not always professional and mostly liked to boss people around and expect you to be doing something literally every second. Breaks were short and food wasn't free! You had to pay 50 percent even for a tiny bowl. So you basically had to pay or you would starve since there were no refrigerators for us. I only liked working here because of the people and since it was easy but it was a lot of work and all you make is minimum wage and you have to rely on tips that are shared. Also, they get mad if you don't wear a denim jacket because it's the dress code for this company which is weird. 

Very fast-paced, there was always a long line of customers or things to clean or prep for the rush. I learned how to make a variety of coffee drinks and smoothies, along with juices and other food items not made in the kitchen. Management always gave reasonable hours and there were always opportunities to cover shifts if you wanted to make more money. Hardest part of the job was dealing with the lunch rush on holidays or welcome week/parents week(lots of people in Tempe on those days). The most enjoyable part of the job was working with fun people and meeting cool/nice customers, interacting with regulars.

Working here was a mix of different feelings, very fun to work here but the co-workers ruined it. Everyone here acts like family but become lazy when it starts to get busy. They would go on their phones when we need the most help, leave when it gets busy to sit in the back and ask us to do their work while they go on their phone. Due to them being lazy, closing was terrible and we would stay about 2 hours after closing to ensure everything is stocked and clean. Even some days while closing, they would ask to leave early due to not feeling well and leave all of their work up for grabs to make us stay longer. The managers did nothing about this person despite everyone complaining which resulted in many two week notices being placed.

Managment is very inexperienced if promoted internally while over qualified if hired externally. Don’t expect a raise more than .5%-2%. Values of culture for company are not present. Do not expect to be valued or paid for any extra work outside of regular expectations. Mostly AM Hours if GM level, 45 hour work week is mandatory. Kitchen set up is not structured well and encourages cheap young and inexperienced labor. Front of house set up is structured on tier levels for hourly employees. 

This job is pretty much what you would expect it to be. It  does get busy, but if you are ever falling behind you can expect someone to come by and help you out.  My coworkers and managers are really friendly and helpful, but the lack of communication between the managers makes scheduling a bit annoying as even if you tell one manager something about a change in your schedule, the others don't get the info and you need to eventually let someone know about the error in your schedule.

Top Job Titles	Average Salary
Cashier 332 salaries reported	$15.96 per hour
Customer service representative 336 salaries reported	$15.98 per hour
Server 336 salaries reported	$15.98 per hour
Kitchen team member 54 salaries reported	$15.93 per hour
Cook 54 salaries reported	$15.93 per hour

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