health screener

certified medical assistant

screener

nursing attendant

order picker

Orlando Health

Working at the Orlando Health Jewett Orthopedic Institute has been a transformative and profoundly rewarding experience. Each day brings a unique blend of professional challenges and the immense satisfaction of making a tangible difference in the lives of patients.

*A Typical Day at Work:

A typical day at the Institute is dynamic and inspiring. From the moment you step through the doors, you're greeted by a bustling environment filled with dedicated professionals committed to excellence in orthopedic care. The day often starts with a morning briefing where team members discuss patient cases, upcoming surgeries, and collaborative care plans. This is followed by hands-on patient care, assisting in state-of-the-art surgical procedures, and ensuring the highest standards of patient safety and recovery. The pace is fast, but the work is invigorating, with every day bringing new learning opportunities and challenges to overcome.

What I Believe I Learned:

Working here has taught me invaluable lessons about the intricacies of orthopedic medicine and the importance of multidisciplinary teamwork. I've gained a deeper understanding of surgical techniques, patient rehabilitation, and the latest advancements in orthopedic technology. The Institute’s commitment to continuous learning and professional development has significantly expanded my clinical skills and knowledge base, allowing me to grow both professionally and personally.

*Management:

The management at the Orlando Health Jewett Orthopedic Institute is exemplary. Leaders here are not just managers but mentors who prioritize the well-being and development of their staff. They are approachable, supportive, and consistently encourage open communication and feedback. Their commitment to fostering a positive work environment and maintaining high standards of care is evident in every aspect of their management style. They lead by example, demonstrating integrity, compassion, and a steadfast dedication to excellence in patient care.

*Workplace Culture:

The workplace culture at the Institute is one of camaraderie, respect, and mutual support. It's a culture where diversity is celebrated, and every team member's contributions are valued. There's a strong sense of community and shared purpose, which creates a positive and motivating work environment. The team spirit is palpable, and it’s clear that everyone is united by a common goal: to provide the best possible care for our patients. This supportive and collaborative atmosphere makes it a joy to come to work every day.

*The Hardest Part of the Job:

The most challenging aspect of the job is dealing with complex and critical cases where patient outcomes are uncertain. It requires not only advanced medical skills but also emotional resilience and a profound commitment to patient care. Balancing the demands of a busy clinic and the intense focus required for surgical procedures can be demanding, but these challenges are also what make the work incredibly fulfilling and meaningful.

*The Most Enjoyable Part of the Job:

The most enjoyable part of working at the Orlando Health Jewett Orthopedic Institute is witnessing the profound impact of our care on patients' lives. Seeing patients regain mobility, recover from injuries, and return to their daily activities with improved quality of life is incredibly rewarding. The gratitude expressed by patients and their families is heartwarming and serves as a constant reminder of the importance and value of our work. Additionally, the opportunity to work alongside some of the most skilled and passionate professionals in the field is an honor and a daily source of inspiration.

In conclusion, my experience at the Orlando Health Jewett Orthopedic Institute has been nothing short of exceptional. It’s a place where excellence in orthopedic care meets a nurturing and collaborative work environment, making it an ideal place to grow both professionally and personally.

I imagine like any corporation, your happiness at work depends not only what you bring to it but also what department you end up. Unfortunately, with the experience I had, it's likely that I will never work in healthcare again.

Good:
-It was an open door and a paycheck for a time 
-Most staff, providers and patients were awesome to work with
-Job ITSELF, wasn't very stressful. Office moved at a slower pace than others I've worked in 

Bad:
-You will literally use PTO for any and every reason you are out of the office if you want to get paid, even things beyond your control (holiday closures, office planned meetings/events, natural disasters, power outages, etc.)
-Benefits aren't that great. I've actually gone to the doctor and paid less out of pocket than with my insurance.
-Management makes simple matters unnecessarily hard.  Fakes concern for staff, problems go unresolved, and communication is extremely poor (but they expect the opposite from you).  
-I've been floated out to other offices and it's embarrassing how poorly our department's staff has been trained compared to others. No encouragement to learn new skills or pursue an upwards career path.  Essentially no room for growth; you will have to move out of the department to do so.  Otherwise, you are truly in a dead end job.
-Department has no direction and is completely disorganized.  Comradery is not rallied unless the department knows it's going to be placed under the microscope for some reason (audit, compliance check, upper management visit).
-Management and assistants lack basic knowledge of systems. It shows and makes them completely unreliable if you need help. They either give you bad information or treat you like you're a bother to cover the fact that they don't know themselves. 
-Management also allows their favorites to slack off (straight up say no/not do the work at all or pretend to start on a task then "forget" about it) and nothing is ever done. Meanwhile, the ones that are about the business get the added workload and when they're burnt out and have had enough, everyone looks at them like "why aren't you working?" Favorites may also get credit for your work.
-Beware if you have any kind of education, compliance background or act like you have common sense and think suggestions are helpful.  Some leadership and staff find that intimidating and has resulted in a target on one's back. After they've gotten rid of you or you finally quit, they'll lie and make it seem like you were the problem.
-Rules are unspoken and expectations change from moment to moment.  You will spend a lot of your time trying to figure things out but God forbid you make a mistake.  Then you're called on the carpet when you had no clue you even did anything wrong.
-Lots of backbiting among the upper management and certain providers that sometimes trickles down to the staff which becomes awkward and you feel like you're forced to choose a side. 
-Information is withheld and/or told in a way among the staff and providers so everyone knows a smidge of this or that (or nothing at all) and everyone is then left in constant confusion. This results in providers being at odds with the staff.
-Management expects you to change your LIFE (yes, that's right) in a matter of minutes to accommodate them when schedule changes/changes in staff that they knew about weeks or months in advance occur.
-Everyone burnt out and miserable. Morale was extremely low, high turnover.
-Providers asked to participate in compromising and unethical practices.
-Management and some staff lack compassion for patients. Considering the department's particular patient population, this was especially disheartening.
-Toxicity and gaslighting were absolutely real.

Title: An Exceptional Work Experience: A 5/5 Rating Review

a) A typical day at work: Each day at this workplace is a testament to its exceptional environment. From the moment I step in, I am greeted with warmth and positivity. The well-organized schedule ensures a seamless transition into tasks, maintaining a balance between productivity and enjoyment. It is a joy to be part of a workplace where every day is fulfilling, engaging, and purposeful.

b) What I learned: This workplace goes above and beyond in fostering continuous growth and learning. The emphasis on professional development is evident through the numerous opportunities provided. From comprehensive training programs to workshops and skill-building activities, I have gained valuable knowledge and honed my skills. The commitment to learning has had a profound impact on my personal and professional growth.

c) Management: The management team exemplifies outstanding leadership qualities. They possess a remarkable ability to inspire and motivate the entire team. Open-door policies and effective communication channels encourage transparency and create an atmosphere of trust. The managers genuinely care about the well-being of their employees, encouraging a healthy work-life balance. Their visionary approach and unwavering support make them exceptional leaders in every sense.

d) Workplace culture: The workplace culture is one of the organization's greatest strengths. It radiates inclusivity, support, and collaboration. The sense of belonging and camaraderie among colleagues is palpable. Respect and appreciation are deeply ingrained in the culture, fostering a positive and uplifting environment. The organization celebrates diversity and values the unique contributions of each individual. This inclusive culture sets the stage for creativity, innovation, and high employee morale.

e) The hardest part of the job: While no job is without its challenges, I must commend this workplace for its exceptional handling of difficulties. The management's focus on employee well-being and work-life balance mitigates excessive stress. The strong support system and effective communication within the team ensure that challenges are promptly addressed and resolved. As a result, even the most demanding tasks become manageable and rewarding.

f) The most enjoyable part of the job: Choosing the most enjoyable aspect of this job is a delightful challenge in itself. However, what truly stands out is the incredible sense of teamwork and collaboration. The shared sense of purpose and the opportunity to work with talented individuals make each day a delight. The constant support, encouragement, and synergy among teammates elevate the overall experience, making it truly enjoyable and rewarding.

Working as a volunteer at Orlando Health has been an incredibly enriching experience that has left a lasting impression on me. From the moment I stepped into their welcoming environment, I felt like a valued member of the team, eager to contribute to the community and make a difference in people's lives.

One of the most striking aspects of volunteering at Orlando Health is their commitment to patient care and support. Whether I was assisting patients in navigating the hospital, comforting families in waiting rooms, or simply lending a listening ear, I felt privileged to be part of such compassionate care. The staff and fellow volunteers were always supportive and appreciative, creating a positive atmosphere where teamwork and empathy thrived.

The training and orientation provided were comprehensive and tailored to ensure that volunteers like myself were well-prepared for our roles. I appreciated how Orlando Health emphasized the importance of professionalism and confidentiality, which are crucial aspects when interacting with patients and their families.

One of the highlights of my volunteer experience was witnessing firsthand the impact of small gestures of kindness. Whether it was helping a patient find their way to a scheduled appointment or delivering flowers to a room, these moments reminded me of the significance of human connection in healthcare.

Furthermore, Orlando Health values diversity and inclusivity, creating an environment where everyone, regardless of background or experience, can contribute meaningfully. They foster a culture of learning and growth, encouraging volunteers to take on new challenges and develop valuable skills that extend beyond the hospital setting.

Overall, my time volunteering at Orlando Health has been nothing short of rewarding. It has provided me with a deeper understanding of healthcare delivery, strengthened my interpersonal skills, and instilled in me a profound sense of fulfillment knowing that I have made a positive impact on others' lives.

I would highly recommend volunteering at Orlando Health to anyone looking to contribute to their community, gain valuable experience in healthcare, and make a meaningful difference in the lives of patients and their families. It is an opportunity that not only enriches the lives of others but also enriches your own.

The only positive is that it is a small hospital therefore everyone knows everyone which makes communication easier.  The rest...forget it!! All they talk about is "patient satisfaction", that's how hospitals get reimbursed, but when nurses are stretched there is no extra time to spend with the patients. They feel our stress, see us running around like crazy and usually comment about it. The management is ridiculous, favoritism runs rampant here.  They will write you up for the smallest things, that's probably because if you've been written up you can't transfer and they can't keep nurses so they don't want them to transfer. They are so cheap that they will sacrifice patient safety before they will pay to have enough nurses to give the care the patients deserve. Breaks? You are lucky if you get one.  Never get an uninterrupted lunch, which is unpaid!! Vocera (walkie-talkies) violates HIPPA. Too cheap to give everyone phones. Only 1 floor has phones and there is talk of getting rid of them. 2nd floor is unorganized with unfriendly staff, hallways are crowded.  3rd floor is chaotic with charge nurses that tell you what to do and when to do it without taking into consideration how busy you are. A manager and her lackey secretary/right arm that treat nurses like children.  4th floor is understaffed/undersupervised because they are too cheap. Some days there are only 2 nurses, no secretary, so the nurses have to handle their 5-6 patients, answer call bells and phones and be available when the MD is ready to round. Never know from day to day if you will be cancelled or floated to another unit. Very dangerous situation when they float a Med/Surg or PCU nurse to Behavioral Health.  We are not psych nurses and should not be put in that environment!! And don't get me started on med carts. These things are a waste of money. They are very difficult to navigate! They already have computers in pt rooms they could have just added to them and given the nurses small, lighter carts to transport meds. Someone wasn't thinking!! Probably our recently fired CEO...another one of her money wasting ideas.

A typical day at work at Florida Medical Clinic was very busy, high patient flow. Very friendly atmosphere and the doctor is one of the best. I learned a lot while I was at this office. I learned how to properly triage patients, order medications, calling them into specific pharmacies and learned many different things about pain medications. I also learned how to properly fit patients with TENS UNITS and proper instruction. I learned how to remove temporary Spinal Cord Stimulators. The management was fairly reasonable; our Team lead was a very new experience for the office. We did not have a team lead when I first started. It was utilized later on, about 6 months after I started. So I guess we did the best we could with what we had. My co-Workers were the best. We somewhat grew together and became a family. Every day was an enjoyable experience. I still talk with them on a daily basis. I believe the hardest part of my job working at Florida Medical Clinic was during the busy, busy days some patients would become aggravated and we would have to step in and advise them that the doctor was running behind, and well, some patients were not as understanding as others were. What I did to avoid this when I could during the day was to periodically check up on the patients if I knew that the doctor was running a little behind and ask them if there was anything that we could do for them to pass the time while they waited for the doctor. The most enjoyable part of the job was the people. I love people and interacting with them. Every patient that I had the pleasure of meeting during my time at Florida Medical Clinic I developed some type of relationship with them. Either by associating a common interest with them, developing a common interest with them, assuring that every patient that came in either laughed and or enjoyed our time together and looked forward to meeting again in the future. That would be the part of my job that I miss the most.

I worked at South Lake Hospital for two years. It's a community hospital in a rapidly growing section of Clermont, which is literally next door to the greater Orlando area. Most days were extremely hectic on my unit. I was regularly taking care of more patients than was safely possible (compare the nurse-to-patient ratios at this hospital to those in California or to those proposed by National Nurses United at the Federal level with Senate bill 1063 and House bill 2392). When I would complain about having too many patients, or an unbalanced assignment, I would be told that I just needed to ask for help when I needed it. Well, that would be nice; but who was available to help? Most times my charge nurse had a patient of his/her own and was also swamped with administrative tasks. The nurses working in my unit were  almost always swamped as well, and it wasn't for lack of trying to delegate or prioritize. The managers are out of touch because the administrators are out of touch with the daily realities of bedside nursing. Most of the processes are nurse-driven and whenever a change comes around it always results in more work for the already overworked nurses. Getting out late is an almost daily occurrence, and your manager will make sure to mark you down for this on your annual review despite the fact most units are working on a skeleton crew. The pay was abysmal considering the cost of living in the area. I was paying over half of my take home pay for an apartment. The only enjoyable part of your job will be interacting with your coworkers; but that's the same everywhere you go. I still keep in touch with some of my coworkers and they tell me that not much has changed for the better since my departure. Most of them only stay because they have homes and families in the area. Management and Administration keep promising that they will revisit compensation; but they've been promising that for quite some time now with no tangible results yet.

I was employed in the CBO (Central Billing Office), which was fast pace and demanding. The position I held was rewarding in that my efforts to achieve a 5% or below AR balance and maintain that percentage was easily tracked. That made it clear to my management team that I was obtaining the requirements they had set for me.  I took great pride in knowing I was bringing the offices I worked for revenue that might otherwise be written off.  It was rewarding to know the hard work I was doing was making a difference for the doctors, and ultimately the company I was working for.  At the end of the day I was both proud and satisfied in knowing I was getting the claims corrected, processed and paid.  I kept a personal folder titled pending, to track the accounts I was striving to see paid, that might otherwise get lost in the shuffle. I reviewed the status of those claims bi weekly, as a personal goal to keep on top of problem accounts, which was extremely rewarding to see when payments were made. It was also a added blessing to know the patients were trusting that I would do my part to help secure the payment for them, and at times I would enjoy talking with them to inform them everything had been taken care of. My coworkers were amazing, we were a great team!  We were quick to share updates regarding any changes a insurance provider might have made which benefited us all to expedite our claims in a timely manner. The hardest part of the job was accepting that due to time restraints and negligence of not acquiring the necessary referrals, or pre-certifications there were some accounts not paid. I had a very good working relationship with the team members in the offices  I was collecting for  to stay on top of outstanding referrals or precertification's.  I was challenged each day to make sure Florida Medical Clinic would be glad they decided to offer me the opportunity to work for them, and that is a personal goal I set for myself where ever I am employed.

Typical Day at Work: 
- Answer back to back calls to schedule new and established patients for several departments.
- Redirect patient calls to the proper team member.
- Coordinate with physicians, nurses, medical assistants, and office managers about schedule changes.

What I Learned:
- New medical terminology.
- Insurance authorizations and diagnosis/procedure codes.

Management:
- In this position will work with several managers. Some are helpful, others will not answer your calls, instant messages, or emails and you receive no help.
- No stable management with specific offices.

Workplace Culture:
- It all depends which office you work at. Some people are nice, however, there are more people that complain about you behind your back and are fake to your face. Office gossip and cliques are still a thing.
- Some team members tend to state "that's not my job".
- Team members don't want to take responsibility for a situation that involves their job role.

Hardest Part of the Job:
- Feeling overwhelmed with the number of incoming calls.
- Patients wanting ASAP appointments for non-urgent reasons and having to deal with them calling back and complaining.
- Patients calling back complaining they received a voicemail when being transferred to the team member that can assist them.
- 30-minute lunch and no break during the day.
- When assisting to schedule for different departments, the doctors have different scheduling preferences and you are not made aware until you make the "mistake" and are reprimanded to correct it.

The Most Enjoyable Part of the Job:
- Feeling like I made a patients day better.
- Learning about new diagnoses.
- Clocking out.

The only reason I recommend Orlando Health for this job position is because it is a stable job. The system is in need of schedulers. There can be job high employee turn over at certain offices making it difficult to explain to patients that are complaining, but I am glad to have a job with decent insurance.

A typical day involved trying to do the job despite a Vice President who thrived on chaos, pettiness, and emotional instability. Strategy was absent. Direction shifted based on mood. Feedback came in the form of passive-aggressive emails or silence. Everything revolved around control, optics, and insecurity—not outcomes.

What I learned? That great missions can’t survive incompetent leadership. That micromanagement paired with emotional volatility destroys productivity. That when leadership is more focused on consolidating power than developing talent, everyone loses—especially the organization.

The workplace culture was oppressive. Speaking up was punished. Excellence was resented. Innovation was framed as overstepping. Staff turnover wasn’t a coincidence—it was self-preservation.

The hardest part of the job wasn’t the work. It was the psychological warfare of trying to anticipate what would set leadership off that day. The most enjoyable part? Leaving.

There are bad bosses. And then there are people who are so uniquely destructive, they leave a wake of damage everywhere they go. Leadership at the Corporate Giving & Partnerships department fits squarely in the latter category.

If you’re considering working here, ask why so many talented people left—and why nobody dares speak honestly on the record.

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