associate

marketing associate

technical associate

social media specialist

production associate

Orlando Magic

I worked as an intern for the Magic at the RDV Sportsplex on a one-year assignment post-graduation. Where to begin...

Well, by far this was the most rewarding experience I've ever had in the workplace. The organization carries a huge national brand, but treats itself like a small start-up. There are very few people working in each department which allows you to become close to your coworkers and supervisors. This transcends all the way up to management, where opening a line of communication between you and CEO Alex Martins, or Magic legends Bo Outlaw and Nick Anderson, is only an email or walk down the hallway away. 

Depending on your role, the hours in the office + games can vary, but managers help you flex your time per day to stay around 40/week. You're treated like a full-timer working on projects that will either make a ton of money for the team or be seen by a ton of people- no mundane coffee runs or belittling of self-esteem from supervisors at all. Unfortunately, pay and benefits for interns is atrocious (an no help relocating), but full-timers have it made with all the standard benefits plus free game attendance, pet insurance, tuition reimbursement, 401k match, and a list so long it'll make your mouth water. 

On top of employee benefits, the Magic take VERY good care of their employees. They have their own little internal club called the Fun-addicts that get together to surprise employees with free snacks, department outings, and general entertainment that keeps their employees happy and motivated.

The Magic are very innovative -per their mission statement- and have a dedicated Innovation Lab complete with bright color walls, comfy chairs, a ping-pong table and monthly meetings to 'spark' innovative ideas within the org to stay ahead of emerging trends. Plus the location is amazing where it's always sunny and 75 (or rainy and 80) and only 30 minutes away from world-renowned theme parks. 

If relocation isn't a problem, definitely try to get in here while you can. They just went through a major re-organization last summer and are hiring new people that may very well stay for years.

I'll start by saying that this positon- Premium Guest Service Representative which has since been changed to Legendary Representative or something like that- is ideal if you're still in college or just looking for a part-time. It's also ideal if you're not really looking for a job with benefits or opportunities to advance (unless you "get in good" with "certain" individuals). With that being said, I ACTUALLY was looking for a position where I would have the opportunity to advance and eventually receive some benefits/perks. In the six or so years that I worked there, neither one of those ever really happened. There was a lot of favoritism/bias and a not so diverse or inclusive culture in the department I worked in. It was quite sad because we're talking about a sports organization where the staff should be a representation of its product: the team. But you ask why I stayed there so long? It wasn't ALL bad.. a significant part of the job involved guest interaction and problem-solving-both of which I enjoy doing. I love meeting new people and this job was perfect for that. Most importantly, I was still in college and once I graduated I knew I was ready to leave this job behind. The organization itself is actually pretty great considering the work that it does in the community and the opportunity that comes with certain positions. The department(s) that I worked in is just behind the times/curve. Hope this helps someone if they're looking to work with this organization!

Work begins and ends with a smile as we create a legendary experience for our guests. Outstanding customer service and an appreciation for those customers set us apart from many companies that take it for granted. Management is very encouraging and is available to assist with any questions or concerns that may arise throughout the course of the day. Everyone is on the same team and this makes communication seamless as we all expect the best effort from everyone and no one is afraid to ask a question if they are unsure of something. The hardest part of the job is staying positive when a customer is barreling down on you for something you have no control over. It presents a challenge, but getting those customers to walk away with a smile and knowing I did the best I could to remedy the situation and improve their experience is very rewarding. The most enjoyable part of the job is seeing guests go home with a smile on their faces and knowing they enjoyed a legendary experience that I was a part of.

A typical day of work is getting everything ready for game day. Every game is different on what in game promotions and contest are going on. Then a meeting with the whole staff and managers to review the entire pre game, game, and post game responsibilties. Once the game starts we could all have different responsibilities and tasks for that game. Co-workers and management keep in contact and work very well together throughout the entire event. Once the game is over we have a post game meeting to go over the entire event and notes if there could be any improvements for the next game. The hardest part of my job is dealing with problems as they arise, every day is different and you don't exactly know what is in store for you. Things can be planned out for exactly what is suppose to happen but that isn't always the way things happen. The most enjoyable part of my job is making fans have a legendary experience to remember that game for a long time and making them want to come back.

Perform various roles of greeter, concierge and guest services, assist in pre-event and post-event needs, deliver legendary service and build strong relationships with premium customers
 	Provided legendary service to over 2000 VIPs a night
 	Resolved any special requests from the founders and presidential suites owners
 	Developed and maintained relationships with suite owners to maximize renewals
 	Assisted managers in pre-planning and execution of arena events

On a typical game day, I would arrive around 9 AM and begin setting stores for the evening. I would make sure they were clean, stocked, and merchandised properly. Once this was complete, the management team would review goals for the evening with me and my colleagues. During the game I would do anything from ensuring the productivity of game night staff to dealing with customer complaints and providing customer service. At the end of the night it was my responsibility that the money earned over the course of the game was counted and logged properly.

I had worked with the Solar Bears internship for the 2019-2020 season and had a great time. Management was very helpful to learn from and it was awesome to see how a minor league team runs their game nights. Pay isn't great but I really enjoyed working part time as a college student. If you like sports and hanging out with cool people for 20 hours a week this is the internship for you

In the 5 1/2 years I was with the Orlando Magic, I could only say I had a phenominal experience. They helped me develop into a better employee, co-worker and manager, in my time there, and I can only feel rewarded for that experience. They have quality upper management who helps you along the way and is there to develop their employees into even better staff members.

Whether things were working or not, there was always change. I made some great contacts and grew professionally and personally. You bond with everyone doing the grind with you. It required a lot of hours, some thankless, some thanked. The best part of the job was the people you work with on a day to day basis.

It was by far the best experience in my professional life. From leadership to the interns, everyone was treated fairly. Compensation package may have been a little low compared to similar roles outside of sports. But, working in the sports industry, it it to be expected until you reach middle to upper management

Top Job Titles	Average Salary
Associate 11 salaries reported	$15.00 per hour
Marketing associate 3 salaries reported	$15.00 per hour
Technical associate 2 salaries reported	$15.00 per hour
Social media specialist 2 salaries reported	$15.00 per hour
Production associate 2 salaries reported	$15.00 per hour

Working at Orlando Magic: Company Overview and Reviews

Orlando Magic

Orlando Magic Ratings

Popular jobs at Orlando Magic

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected