engineer

analyst

senior account representative

telecommunicator

senior systems administrator

Orlando Utilities Commission

This public company is ran like a archaic 1950s factory. The CEO is currently trying to change the culture for the better. (So He Says) Let's hope he does the right thing. 
No matter which department you work in you will be interrogated and taken into a back room and yelled at. This is not unique to Stanton this is in every department in the company. Write everything down while your manager does this. They then will stop out of fear of a lawsuit or public humiliation. This is done by one of the Manager's  "Leads" that acts as an "Enforcer".  If you complain to HR about being humiliated in a back room the manager will cover for his "Lead" and dispute the allegations as malicious. The rule of thumb at Stanton is not to talk,  every thing you say will be used against you. There is a constant paranoia by managers, once you fall out of grace with your lead or manager you will be "Bird Dogged" and pushed out. Management uses code words in email to avoid wrongful termination law suits.  PC = Problem Child , BA= Bad Actor. 

The PIP program is given and designed to over work you. Read up on how to defeat PIP programs with the work place bully institute. Many of the managers at Stanton are related to someone in the company for multiple generations and share a network of family dynasties. Do not accept meetings with managers unless you have requested a template of topics to discus in order to avoid ambushes. 

Family dynasties are how they select the next manager. Employment tests are tailored in order to select an applicant in the system who is already selected but must go through the process of testing.  If you repeat yourself in a meeting you will be written up.  Make sure you dispute everything in your review that is negative.  If you are fired do not sign any documents until you discuss it with a lawyer.  If are a happy person they will come after you. This company needs to be privatized there is no reason for a public utility to exist in 2019. 

Good Luck !

No matter which department you work in you will be taken into a back room and yelled at. This is not unique to Stanton this is in every department. Managers have selected "leads" that they order to "Bird Dog"  you once you fall out of grace. Your manager will tell you that the person doing the "Bird Dogging" is helping you. These leads work as "Enforcers" and are protected by management from any retaliation should you go to Human Resources. Start writing everything down while you're being yelled at . Your manger or his lead will stop yelling at that point, out of fear of embarrassment or public humiliation. See the report on WFTV news about the hostile work environment or the Orlando Sentinel at Stanton.  Management uses code words in emails to avoid Lawsuits , if you are on the PIP program you will most likely be called a PC = Problem Child or Bad Actor =BA.  Management consist of people selected at an early age through family dynasties for these positions. Read up and watch videos from the work place bully institute to learn how to protect yourself. Do not accept any meetings without an agenda outline listed. There is so much nepotism it has been the goose that laid the golden egg for generations of family members who run the departments in the Electric Water and Power sectors.This place should be investigated by the feds for public corruption. Think about the movie Shaw shank redemption but with a power plant instead of a prison and you are the star Tim Robbins.Your job will be meeting with the sisters every day.

What is the best part of working at the company?
They have a good benefits and a hybrid retirement plan.

What is the most stressful part about working at the company?
It is very stressful because you are working with people who have low IQs and/or who should have retired a decade ago.

What is the work environment and culture like at the company?
There is no culture at OUC...nada!  You only move up if you're a part of the good ol boy network.

What is a typical day like for you at the company?
First you'll be entering your time...seriously we still have to enter our time at OUC in 2023 as a salaried employees.  Next you're in a meeting that goes over 30-60 mins late...seriously.  After your last meeting you have another meeting, which because it always goes over the allotted time frame, it now encroaching upon your lunch hour.  After your 15 minute lunch because your last meeting went over 45 minutes, you now have to get ready for a weekly one on one where you're manager provides you with no feedback and simply discusses projects, which you already talk about in your daily scrums. Now you'll finally get something done around 2pm, but wait you have yet another meeting that goes from 3:30 to 5pm...and guess what, you're typically off at 4pm, but who cares, LOL!

I would suggest not working here unless your parent already does.  That seems to be the only way to get ahead.  If you are competent, knowledgeable and have good ideas take them somewhere else.  Or, become a consultant and charge three times what OUC would pay an employee for the same information and watch none of it get implemented.  But at least you got paid.  If you like to hear about your job performance you'll have one chance when your boss gives you your review.  Other than that, you will have no idea if you have or have not been doing your job for the past 11 months.  The pay is not comparable to anything other than a government job, the benefits are standard and getting worse.  Good luck retiring anytime before you are 67 because you won't have any money other than medicare to use.  This is where good people leave almost immediately, and the worst fail upwards over and over.  

Each of the supervisors had a team.  Most of the time it consisted of 10 - 12 employees. This was a call center, that was open from 7am to 7pm, Monday - Saturday.  I worked the late shift, which left me as the only supervisor for the entire call center till 7pm, In the evening the calls were more demanding due to customers coming home from work and the electric or water may have been interruped.  Even tho the evening hours were more demanding, I continued to show my team the support and acknowledgement they deserved.  It was rewarding to hear that we gave excellent customer service during a difficult situation.
 I truly enjoyed my job, and had to leave due to taking care of a sick loved one.

A typical day consists of an avg of 85 calls per day or more.  I have learned what it is like to work with all different personality types over the phone and how important it is to meet the need of the customer even though it is not a face to face interaction.  There are days where there is mandatory overtime and you are required to work during hurricanes, (mandatory) but of course the compensation increases.

Overall OUC is a good company to work for, providing excellent hourly pay and benefits upon hire.  However, upper management is not concerned w/morale and that can make the job at hand robotic, especially when being micro managed.  The decision to move on had to do with a sudden stagnation encountered with my growth, this was due to the lack of developing representatives or preparing them for future roles.

It appears that IT management staff lacks the skills & knowledge required to properly plan out the time required to fully execute & implement projects...and despite poor results from past project failures, they continue to insist on utilizing the same bad philosophies for future projects. Also...95% of IT staff is outsourced to a single external contracted firm...which results in zero collaboration with any staff that is not employed by the same firm and major internal political issues. Unless they perform a top down reorganization of management, dump the dominate existing contracted IT firm, and equally diversify the outsourcing of firms for IT contracts to create a more collaborative environment...it is recommended to avoid employment at this place in all aspects.

•	Compute deposit quotes
•	Setup new commercial and residential utility services
•	Handle sensitive situations and difficult customers
•	Explain company rates, policies and procedures to internal and external customers  
•	Initiate, terminate, and transfer customer accounts
•	Determine deposit requirements; accurately quote and collect deposits and outstanding debt
•	Understand electric and water metering and meter reading with the ability to convey information to customers.
•	Explain factors affecting high bills, counsel on efficient use of electricity and water and identify possible billing errors
•	Recognize adjustments on accounts; explain adjustments to customers and issue simple adjustments

The customers are extremely disrespectful and and super entitled. If you're bilingual you DO NOT receive a differential and they also don't have a translator line which they've been "working on to get for years" which means you're also compelled to assist portuguese speaking customers despite not speaking the language nor barely understand. You also have to translate for other departments when they don't have a spanish speaking agent so you don't continue to receive a transferred call back from the same angry customer. It's also the worst pay ever for all we do! In a metrics based department it's super unfair as all these extra tasks affect our numbers yet we're measured like the rest who only have to deal with english speaking customers.

OUC is very old school and isn't willing to change or adapt even with a younger new CEO. Remote work is easily possible but not embraced, it's used with spite and distain. We've recently been forced back into office at an apex peak of the global pandemic for political optics, at the expense and disregard for employee health and safety. Advancement only works if you know the right people and technology is willfully outdated so the people currently in charge of it can cling to relevance in spite of being years behind the curve. New ideas are heard but not implemented, and rarely encouraged. It's definitely a job most people intend to ride into retirement, if you don't die or leave out of frustratiom along the way.

Top Job Titles	Average Salary
Engineer 5 salaries reported	$74,716 per year
Analyst 3 salaries reported	$68,333 per year
Senior account representative 2 salaries reported	$89,731 per year
Telecommunicator 1 salary reported	$24.00 per hour
Senior systems administrator 1 salary reported	$97,677 per year

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