patient services representative

OrthoAtlanta

This is an absolute horrific company to work for. The manager can't make decisions unless she runs them by the head MA first (I don't get that at all).
The head MA is a unfriendly, bias and wants to be in control. She lies on you. She is constantly checking your work, but not following through or completing her own. 
The atmosphere is unpleasant, especially if the lead MA is in that office for the day. She literally brings a cloud of gloom wherever she is. 
I have seen multiple meaning more than five people either leave and this was just this year (most got fired because of the lead) and they were great employees.
Most of the providers are nice, friendly and a pleasure to work with, and then you have others that are hard to please no matter how hard you work.
I'm glad that I left when I did because I too was being targeted and would have been fired had I not. 
Don't waste your time applying for this job cause now they're underpaying the employees, hiring temps and making them work over the 90 days and not even hiring them. 
Letting people go saying that they are overstaffed when that can't be possible and true because this year alone 4-5 people have been fired. 
If you come across a position for Orthoatlanta, especially the Fayetteville office I suggest you RUN the other way.

Orthoatlanta could have been a good place to work if the current Regional Director was not involved, she is clueless, she will throw you under the bus in a heartbeat, will lie to get you fired and nothing will be done about her. She depends on the MA lead for everything, Missy is overworked and not appreciated, the phone room employees are taken advantage of constantly by the so called regional director and nothing is ever done about it, the MAs are stressed out and now she is looking for new people to attack. The current Practice Administrator is very nice but has no back bone, she is Amy's puppet. This is absolutely the worse place to work. Maybe when they receive a law suit for discrimination involving the regional director and reports of hostile work environment things will change but it may be too late.

What is the best part of working at the company?
No weekends or holidays. Work/ balance is great. 

What is the most stressful part about working at the company?
To many other duties. Room turnover, inventory, sterile processing, putting away massive orders, and a lot more. 

What is the work environment and culture like at the company?
The culture of the company is horrible!!! The management is terrible. They let some people do as they please but will discipline others and run them out if you don’t fit in. Whoever gets to the management first, that’s the story that she will believe. 

What is a typical day like for you at the company?
Over worked (some employees), sometimes no breaks or lunches.  The doctors are very easy to work with but the staff is terrible.

Most of the providers do not communicate - if they do communicate it is to express how you are not doing opposes how well you are doing - if one tries to express one's concerns it gets over looked and nothing is done to streamline the concerns or provide a better process - policies and procedures are not applied or enforced to everyone management assists as long as it is in line with the providers regardless if one has a legitimate concern - the employees are always willing to assist but on a very under the radar situation - you have to be mindful if you are an individual who is very vocal - also have to be mindful of individuals who have been employed there for a period of time some take offense to others who may provide more feasible solutions or work process to help work smarter opposes harder -

Worst career choice I’ve ever made to step foot in that place. Drama at an unbelievable level. Horrid management at the Fayetteville and Newnan offices, treating employees like they do not matter. Overworking everyone. Exponentially high turn-over rates. Underpaid at every level. I’m more than thrilled to now work with a group of respectful professionals, something OrthoAtlanta will never have to offer. The doctors do not get along, nor does management and that trickles all the way down. 

High employee turn over in all offices. Employees seem to be there only for the paycheck. Employees do pretty much whatever they want on the clock as long as they get some of the job done, no employee accountability, no employee drug testing only when your hired ( really not sure they even do it then) I know Employees that have been there for years and never have had a random drug test. Doctors could do better on their time management so patients don’t wait so long. They could actually arrive on time to start their day seeing patients. Upper management attitude is if you don’t like it there’s the door. A lot of good,faithful,honest and hardworking employees have quit because of poor management.

The company fires doctors for not seeing enough patients each person walking thru the door might as well have a $ over their head. And they keep increasing patient flow so it makes life throughout the office very stressful checking in patients when each doctor has 3 patients at each slot how does that help patients get in and out in under 2 hours it doesn't but staff gets the slack for it they have become so big they treat staff like anything but family you know we spend so much time with these people their like family doctors management employees all look out for self if that's what you want by all means but staff is just another number to OrthoAtlanta I wouldn't recommend it

This would be awesome place to work if they gave proper training! They expect for you too know everything overnight. Some of the older employee are rude and mean and don't want to give a helping hand. The clinical director thinks you are suppose to be his personal  secretary! You have enough to do as it is and then you have to take his personal messages and stay on him about stuff you should not have too! Awesome clinical director....... I think not! I should have left when I started before they had the chance to fire me because I was not performaning up to his standards. Thank goodness I know I was an asset to previous jobs and did a superb job.

This place is the absolute worse. Let me specify the management is TERRIBLE. They load you with work with no time to do it . It’s a lot of micro management. The higher up does not respect you and talks to you with no respect . If they do not like you they will begin to pick any and everything to get you out of the place . They lie . The pay is not worth the stress . Also if you speak up on being mistreated they will try to get you out of there . I wish I would have read the reviews before I took the job because they are nothing less than true . Also , they are currently firing people because they are “over staffed “ however they are trying to hire new people for less pay .

The job, the physicians, most of my coworkers....all positive. The management however is a joke! You have employee's who have obvious drug addictions but when they are "best friends" with the boss it gets over looked. We loose our good employees and keep the lazy uneducated ones.The structure is all drama and childish, even the physicians find it off putting. Had high hopes when Ortho Atlanta took over bi changes were coming. Instead they just moved the "problem" people to other locations and the poor management continues. Glad I am headed out the door.

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