orthodontic assistant

patient coordinator

patient services representative

clinic manager

treatment coordinator

Orthodontic Experts Ltd

Management runs this place with fear. Lay offs are a constant and threats of being fired happen on a daily basis!

There's also no true HR department, the lady who does recruiting, puts bad ads and video's but they have no HR training whatsoever!!

The owners let go of all the treatment coordinators and ripped them out of commission.  They did the same thing to business to business, door to door solicitors.  They promise people commissions then change the structure on you after doing the work and your screwed out of money.

Management give you vacation days but won't let you use it unless you give 2 weeks notice. With sick days you can't use them unless you get a doctors note. 

Marketing has no idea how to market 12 clinics and counting. They focus on old ideas such as newspapers ads, bus stop billboards and advertising in magazine. They ask clinic staff to put statuses on their social media accounts and staff members to go door to door on their days off, passing out fliers. 

They do some community outreach but marketing refuses to go to it because it's weekend work and they send people at the clinics who are forced into it and don't know how to market and leave early.

The basement of Mt. Prospect has been remodeled for the call center, but there's no sprinkler system or emergency escape.

I don't recommend this place.  Here's why:
- The managers and higher ups are unprofessional, uneducated, and unethical. 
- The higher ups make false promises to employee's regarding pay & commissions.  
- They promise you bonuses for referring dentists and when you accomplish it the higher ups refuse to pay you. 
- When interviewing and applying know your worth because OE pays under market value and expect you do tasks on your off days (without pay or gas compensation) like hanging poster around town.
- The doctor expects clinic employee's to market the doctors other business like his dental school for no additional compensation.
- The managers micro-manage you.
- The HR department who have no HR training works for the higher ups and they won't defend employee when company takes money out of employee's paycheck or does something unethical.
- The managers ask you to use personal social media, to promote coupons on your personal sites and give positive reviews to clinics that have bad reviews.
- Management doesn't know how to run a business
- They open offices in locations without doing market research and then get mad when the offices aren't staffed ASAP.

This company is a horrible place to work.  The higher ups do not support there employee's.  The managers are incompetent and higher ups have giant ego's which is a shame because they are awful at their jobs.

The clinic managers who don't get canned have no education and are creeps.  Some have anger problems and others creep on woman.  

Marketing prefers billboards and bus signs over digital ads and community outreach.  They waste time with stupid marketing endeavors such as the doctor spending half the day on a newscast for 10 seconds.  

The call center was recently relocated to a smelly basement without a fire escape or bathroom.  Some employee's were canned when they complained.

The HR dept is awful.  Most of them have no clue how operations run since none of them have degree's.  The treat employee's awful and screw them out of money.

The payroll department and accounting dept has no idea how to count money.  Lots of companies we use to supply product are owed money so the business plan that we use is we cancel credit cards so we don't have to pay,

The owners and upper management are terrible people to work  for.  They make the orthodontist offices seem diverse, multiracial, and open to anyone, but that's so far from the truth.  The management cares only for themselves.  The   management treat the poor and their employees terribly.  

The hardest part of the job is dealing with upper management because they have no ethics or clue of how to run a successful company.  Turnover is really high as there is constant changes in mid level management. 

If you work in clinics, expect to due tone of work on your day of like door to door solicitation of doctors office for business, lunches and hanging up signs for marketing.

Sometimes they ask clinic people also to work community events which are boring but they have clinic people work them since the marketing manager and events person doesn't know how.

They pride themselves on growing but half the clinics are open for a hour a day or so. so even though you are hired full time you are expected to drive all around IL.  Stay away from this place.

After interviewing, the HR mananger told me I need to start immediately.  I said I can't because I need to give two weeks notice. I then said I don't think that's right and the HR person shot back, well you don't like that job anyways.  I then emailed my former boss and started here ASAP.  I learned later what a mistake doing that was.

This place is awful, they don't treat employee's right and screw employees out of bonuses and commissions.  The management is dumb and not worried about growing their current offices and instead opening new offices.  

The higher ups don't support the individual offices with marketing endeavors. They rely on their marketing staff for stupid ideas such as bus shelters, spending Saturdays at a YMCA which managers such as myself said is not going to work, instead of listening to people at the offices.


There tons of firings so managers are always having to be in panic mode for not having enough staff.

Overall great place to work. It has greatly improved over the years. Management cares about their employees. There are set expectations and standards for all the clinics. The company truly invests in their employees’ success as growth and professionalism is their main focus. There are great benefit packages and incentives such as travel pay, PTO, 401K matching, free vacation rental, etc. One thing I do have to say is that they do hold their team members accountable for their actions. This is not the place to work if you are looking to slack off. One negative is that upper management such at VPs, directors, and Operations (some regions) are short staffed. They truly do stretch themselves thin, but not everyone realizes it. If your want to start a career or are looking to grow as a professional, this is a great company. 

Side note: There are set uniforms, but you are still able to express yourself through hair color/style, allow tattoos (face ones are asked to be covered), and piercings. They are an inclusive company. 

The company is a growing company that needs people that care and know what is needed to get to the next level.  Respect everyone that is there from Agents to Management and for what role they have to grow your company. Be opened to change and also see what the systems that were implemented will do for your company.  Management needs to be trained with knowledge of growing a practice and not rely on anyone else to do if for them.  Respect peoples lives and treat them with respect when speaking to them and not make them feel beneath you.  I enjoyed the great people that came into this company and people that have worked there for a few years and gave countless hours and knowledge to help you and make you shine.  The culture in this company is of one that people are just a number and will be removed at a drop of a dime.  Before you make a decision to uplift your life to work here make sure that you may need to be ready to be without a job in a short time.  Good luck to anyone and everyone working with this company.

If I could give this company zero stars I would.
The pros with this company was just some of the people you worked with.
There are a lot of cons.  The upper management team has no idea on how to treat their employees.  
Management makes things up to set up their employees to fail if they speak their minds on how they feel about current situations that are going on in the office.  Rather than respecting, they rather let someone go that gets the job done.
Lack of clinic hours for current patients unless they want to travel somewhere out of distance.
The pricing is ridiculously high for patients that can’t afford and have only PA insurance.
Can’t guarantee 40 hour work week.  The salary is ridiculous.  Have to get a second job in order to cover cost of living.
Overall,  this company lacks respect, no clue on how to treat employees and patients, no one can afford their pricing.
They only think about making money and don’t care about anything else.

At the clinic I was at, the manager was unfit.  The manager wrote erotic fiction books and the staff used to read it.  The people on top don't do background checks and hire people who are unfit.  The same manager also had us sign out toilet paper. If we needed to go to the bathroom, we couldn't go until we got the toilet paper from her.  It was really ridiculous.

The corporate office is bad and the people don't know what they are doing.  They fired 30 people since October.  Some really cool people were let go because the people who work at the highest level don't know how to manage a business.

They same managers don't put any money towards marketing.  They only do marketing things that are free and the offices suffer.  Some offices are only open 1 day a week. So management expects the assistants to travel to different offices.

What is the best part of working at the company?
Managers make you feel like you don’t know what you’re doing and when asking for help they never respond always leave you hanging and your set up  for failure. When you complain to  HR they take the upper managers side like if you’re lying . sadly the actual owner doesn’t know half the stuff that happens here. 

What is the most stressful part about working at the company?
The managers some not all are never there to help you out. Have to figure it out on your own a when you fail. Is considered all your fault knowing you needed help and never got it. 

What is the work environment and culture like at the company?
Work is stressful 
Their culture they go by is the opposite of what they say 

What is a typical day like for you at the company?
Usually I always end up figuring it out without help from upper management.

Top Job Titles	Average Salary
Orthodontic assistant 104 salaries reported	$22.72 per hour
Patient coordinator 91 salaries reported	$17.38 per hour
Patient services representative 47 salaries reported	$19.70 per hour
Clinic manager 22 salaries reported	$57,386 per year
Treatment coordinator 32 salaries reported	$23.05 per hour

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