associate

actuary

senior analyst

associate director

operations manager

Oscar Health

What is the best part of working at the company?
The best part of working at Oscar is the feeling of family .. the attitude like, “hey, we are all in this together; how can I help you with this issue your stuck on?” Teamwork is phenomenal! More experienced coworkers  keep an eye out for the newbies and are proactive a lot of the time, if one of them sees someone is tied up in a case a little longer than normal. The command (for lack of a better word) structure is such that peers are trained and available to assist a newer employee, just as well as an expert or lead. Felt like home within my first 2 weeks of training. 

What is the most stressful part about working at the company?
I am an unusual case, but I’m happy I get to share this part. 
The most stressful part about working for Oscar was the training, and this is why … Training lasts 5 days a weeks for 4 weeks, and the training program is excellent! 
But 2 weeks into my new hire, my dad passed away. It was the 20th of December, and the Christmas holidays fell on the upcoming weekend. We buried Daddy 8 days later. When I returned to training, I was essentially 2 weeks behind my new hire class. My team leader, pharmacy experts (also my trainers) and many coworkers jumped in and set up a new, intensive training schedule for me, so I could hopefully catch up to my peers. 
SO .. the most stressful part wasn’t really stress from the job. 

What is the work environment and culture like at the company?
My job is totally remote, but my coworkers & leaders are in constant communication all day. The overall feeling, or atmosphere, is friendly and  approachable. It is also a constant learning environment. Coworkers are constantly finding a shortcut, or a “cleaner, more efficient way” to do normal daily tasks. It’s also a  SHARING environment, and a variety of perspectives and personalities .. it’s a family . 

What is a typical day like for you at the company?
As a totally remote position, once I sign in on my laptop at 10am, I am there until my first 15 min break at 11:30am, lunch for an hour 2:00-3:00pm, last break for 15 min at 5:00pm, then sign out at 7:00pm. More frequent breaks are allowed, if needed. And coworkers are always right at your fingertips, as we all participate in an instant messaging program during the day.

When I started at Oscar, I was super excited to be at a start up trying to disrupt healthcare and make it work better.  Turns out they only wanted to draw you in until they went public and then it was all about the money/productivity quickly changing salaried employees with unlimited PTO to hourly employees accruing less than 1/2 a day of PTO per pay period.  That was in my first few months there.  I figured it was fine - I'd been through that particular scenario at another workplace and it all worked out okay.  There are also extreme pay discrepancies amongst the different positions that do the same work and have nearly identical job descriptions.  Another common occurrence is stealing an idea you presented to improve efficiency or member care, taking it as their own while giving you no credit. Topping it off, they also won't involve you in the execution of said idea.

When I discovered a coworker posting transphobic and medically inaccurate information publicly on social media, I reported it through the appropriate channels as advised by my leadership.  I was very clear in stating I did not feel safe working with this individual.  Initially it was handled swiftly by their People Relations team (HR) but then dragged on ultimately resulting in ABSOLUTELY NOTHING happening.  To be clear, I simply asked for this coworker to be transferred to another team as I no longer felt safe with them.  I expected support from my employer in making sure I had a safe working environment but their response was that because we work remotely, my safety wasn't a concern.  They will tell you they care about you but they really only care about the bottom line at this point.

Pay and maternity / paternity benefits are great. They have a once a month thing where they "Surprise and Delight" the building (Popcorn, lunch, petting zoo, krispy kremes, etc. They always try to do something new). There are a lot of great people there, but as with every company there will always be someone that you're not incredible fond of.

Oscar is very diverse in color, gender, shapes, genders, and disabilities. Its probably the most diverse place I have ever worked and they should be really proud of this. The CEO Mario is an amazing human being who takes things to heart and really wants Oscar to make a difference in healthcare. They aren't there yet but once they're more established, I can see them having more impact. I would really like to see Mario have someone at the Tempe location manage the building with his vision. 

They are either to quick to change or too slow to change. I literally heard 10 different kinds of workflows within a week because some new piece of information was found out and the entire building had to change how things were done. Which ultimately meant that it was almost never done right because everyone was confused. Unfortunately, Oscar has had some bad internal history which has caused other factors in the building to change too slow. 

They always asked for feedback from a manger level and actually took that into consideration. Sebastian is great. Many popular faces around his level talk about accepting feedback but take little action to make it happen unless they receive attention that helps promote their PR. Some really important things get left behind.

The good first. This is an inclusive company. They welcome all people. The think of themselves as a tech company, so a lot of all hands meetings are geared towards tech. There is a lot of corporate cheerleading.  The pay is average.  

Now the bad.  HORRIBLE PTO accrual. I mean, the worst of any company I’ve ever worked for. If you’re hourly, you’ll start with just 10 days off a year.  This is the lowest of ANY health insurer or tech company. People are already quitting because of this.  

Training would be laughable if it hadn’t happened to me. They make you train yourself in just two to three weeks then throw you on the job with no support. 

Extremely busy because every department is completely understaffed. 

There are no flex schedules.  You have a set time to work and that’s it. Forget this job if you have kids because you will have no flexibility for appointments or soccer practice. This place is full of young, intelligent people who are using it as a stepping stone to pad their resumes.  It’s a shame.  

People are very resistant to other points of view. Management is just as new as everyone else so workflows are unclear and things can get pretty sketchy.   

Overall, it’s a low stress job, but not a place to have a career unless you have an advanced tech degree.  The CEO is after profitability at the expense of employee well being. 

Otherwise it’s an average pay job with poor benefits which fits right in with people just biding their time until they find something better.   In todays job market, that usually doesn’t take long.  

Despite frequent messaging around internal mobility, promotions are not granted even when employees are already performing the responsibilities of the role to which they’re applying and beyond. Despite going above and beyond, they’ll subjectively evaluate you and rate your performance as meeting expectations. Both hiring decisions and performance evaluations lack transparency or clear objective criteria.

Leadership (Director+) is largely unqualified and disconnected from day-to-day work, with decisions to promote being driven by favoritism and subjectivity rather than merit or demonstrated capability.

The organization is generally disorganized with poor cross-functional communication and outdated processes with limited willingness to modernize due to constant budget framing that is hardly justifiable given leadership compensation.

BIPOC are lacking on my team which creates a uniform and biased culture where similar ways of thinking, being, and doing dominate.

Managers and above do the least amount of work and will take 2+ weeks off at a time, but question your request for a few days off.

Benefits are disappointing with high-cost medical coverage, a low-quality health plan (Cigna), and a below-average 401(k) match, which is misaligned with the industry they operate in.

As a former concierge team member I can say that Oscar has some good qualities. I’m enjoyed the diverse culture.. their accommodations to employees with disabilities, the casual work environment and food accommodations and game rooms were really nice. Also daily stretching, meditation rooms and the occasional on site counseling if you chose to participate. But make no mistake that this is your average everyday call center environment. You can expect adherence be a major part of your metrics and being outside of adherence will affect your pay raise opportunities during review time. There is also a very strict point system that you can be written up and fired over. You also have to wait 6 months for points to fall off. This also affects your ability to advance. They give you a 3 minute grace period and anything beyond that equals and occurrence. If your able to work in your typical metrics based micromanaged environment and being late or having reasons to leave early aren’t an issue for you then you’ll be fine... also if your wrapping up a call and it’s taking too long expect to have someone come  behind you and tap you on the shoulder to ask what your doing... call volumes are very high during open enrollment and one on one feedback is minimal... more like they’ll email your stats to you and send your whole team a list of everyone’s performance so if yours is a little less than par everyone will know. Typical call center...

What is the best part of working at the company?
I worked with a diverse team of very knowledgeable nurses, everyone who I worked with was very friendly and helpful and I have formed some lasting friendships with my team members.

What is the most stressful part about working at the company?
The company made some changes within the organization as well as a new case management structure that was frustrating at times. Very difficult to keep up with the constant restructuring of teams and the new workflow.

What is the work environment and culture like at the company?
When I first started working there I felt management was supportive and I was able to work autonomously but it changed with the hire of the current CEO. Became very micromanaged.

What is a typical day like for you at the company?
Everyday was very busy with expectations of carrying the required caseload, calling hospitals to check on status of patients, talking to hospital case managers to get updates on the patient. We also had to call all patients discharged and complete assessment, medication reviews, setting up appointments and ensuring home health was in place if needed, getting any DME that was needed. Writing SMART goals for all patients. Ensuring that patients had a PCP and follow up appointment was made within 7 days of discharge.

I think Oscar misses the mark on a lot of things. It's marketed as a company that is trying to restructure health insurance, but they miss a lot of key objectives in doing so. 

The training is inadequate. You pretty much have to train yourself and learn from facilitators who have no knowledge of or experience in the role you were hired to do. The workflows are constantly changing. While I understand that this is start-up environment, there should be more consistency in the basic job descriptions/responsibilities. 

Your leads will often tell you to refer to Confluence, a database that requires you to dig through several pages of information, just to find an answer to your question. 

There is absolutely no (and I mean NO) flexibility on last PTO and sick time. They require you to submit PTO two weeks in advance. If you have a last minute emergency, you will be penalized with their point system. This attendance policy is juvenile at most. I understand holding your employees accountable for their attendance, but life happens!

They are a very liberal organization. I appreciate the inclusivity, but please know that you will be subject to liberal views on a daily basis.

On the plus side, I like the remote aspect of the job. My lead is cool. Those are the only pros I really have. 

Good - Management takes the time to listen (although they can rarely do anything about concerns), typical corporate benefits - PTO, Sick time, 401k, mental health, bi-weekly compensation for non-exempt employees. Inclusive company, multiple ERGs. 

Bad-ish - still a newish company - training is not like it would be with a more established company. Many workflows are not clearly established. If you are able to take initiative and ask questions and learn as you go this would be a great fit. No set trainers. Seasoned employees are responsible for training new hires, without pay incentive. What they don't know, you won't know. 

Multi-tasking ability is a must, If you can't multi-task and work multiple workflows throughout the day probably not the best fit. 

Rigid scheduling. No flex times. Get ready to use PTO and sick time if you have any regular family/life engagements. 

Too high workload. Seems like every department is generally understaffed. Compensation isn't what it should (imo) be for the workload. 

Gone Corporate. Used to be a start up that was fun and exciting to work at. Feel like they scaled at too fast a rate and what was exciting is now stressful.  Used to be inspiring work, even at the lowest position, is now just.a job that pays the bills. Micro-managing and shifted to a quantity over quality approach. 

If you have a healthy brain, you'll bypass this place!  The most micromanaged place I've ever seen.  Once in they try to force their values on you (transgender restrooms, transgender week, etc.. very anti-religion values... if you have religious values... you're like the enemy...  so much for non-discriminating EEOC environment).  They push FAR LEFT opinions down your throat.  IF you insist on working at Oscar DO NOT GO INTO THEIR CONCIERGE SERVICES DEPARTMENT - You'll get micromanaged all the way to when you can go to the restroom (they call it keeping in compliance)!  Advancement is based on who likes you (in management) and NOT by whether you can do the job!  IF they think you're attempting advancement to get away from concierge services they will use that to KEEP you in concierge services and control you AND YOU WILL NOT be allowed to advance - FACT!  This COULD BE AN EXCELLENT place to work if they'd get in COMPLIANCE with EEOC rules!  How they get away with their style of management is beyond me!  CLEAN UP MANAGEMENT and you'd see a whole different company!

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