automotive technician

service advisor

automotive service advisor

sales consultant

finance manager

Ourisman Automotive Group

This role is a standard phone based customer service position. A typical day involved answering calls, scheduling service appointments, addressing customer concerns, and transferring callers to service advisors when needed. The work itself was straightforward when the proper tools and information were available. However, during my time there, the expectations for the position were still being developed, which sometimes made it difficult to perform the job efficiently.

When I started in 2021, the service department leadership was stable and supportive. Around 2023–2024, management changes brought a shift in communication style and expectations. Feedback became more critical, and recognition for daily work was inconsistent. At times, concerns about customer service issues were directed toward the BDC and cashier teams rather than addressing larger operational challenges.

Despite this, many of my coworkers were wonderful to work with. The service advisors and cashiers were consistently kind, and most of my managers were supportive throughout my employment. I stayed as long as I did because of the positive relationships I built with them. The job itself was manageable, but having the necessary tools and clear expectations from the start would have made the experience significantly better.

While the site we worked for was a new dealership, there were a lot of things that fell in-between the cracks that went unchecked. Firstly, a lot of corners are being cut. Many deals that were being work too a lot longer than they really should have been. Losing deals over the simplest things. All because of a toxic ego trip. Little things like a sale's license. This dealership was operating for a few months with consultants without it. There's no structure, it's not organized. Why are dealer trades and dx's being dealt with in-experienced sales consultants? Shouldn't that be in the hands of the manager? The KIA store is toxic and a disappointment. A lot of things needs to be looked at. From the profound favoritism, lack of opportunities - You'll find that one sales person is benefiting from broker deals being handed out. You have no opportunity. 

Everything at this dealership is a split deal. God forbid another sales person breathes the same air as your client, before you have to give them up and split your commission with them.

I can definitely say that I liked all of my coworkers. I even liked the managers on a personal level but they had their favorites when it came to handing out strong leads and lay down sales. The issue that made me go work elsewhere is that they put a good bit of money into redoing the showroom ( and it looked great) but they couldn't put enough desks in it for each salespeople. They had 10 salespeople and they only had 3 desks that we were all expected to share, which made it very frustrating when there was 4 or more  customers in the showroom and you have nowhere to sit down with them to do business. This is the only dealership that I've ever worked for that didn't provide a desk for each one of their salespeople. If it wasn't for the lack af desks, I'd still be working there. Every salesperson at the Ourisman Hyundai/Nissan dealership right next door to us had their own desk. I never understood why they wouldn't do that for us.

When I look back on my career in the auto industry, I wish I had found Ourisman sooner.  If you're competent and have impact you will be recognized and promoted quickly.  Unlike some of the competition, department heads has authority and they are able to make decisions without having to cut through corporate red tape every time a decision needs to be made.  Nothing is hidden in the stores, every manager gets a full financial statement, pay is always 100% accurate.  No surprises here.  If you are actually having impact where you are and not moving up, it's worth taking a chance to get your foot in the door and move up.  Most of our management has very long tenure and little turnover.  Stable, but stressful at times, but in a good way.  We always strive to be #1.

A typical day at work consisted of me sitting behind a counter dealing with customers and handling money transactions while answering any questions customers may have about their cars. 

I learned how to deal with customers with all kinds of different personalities and to assure them that their cars were in good hands and would be fixed. 

Management was very organized and on top of everything where I worked to make sure that their customers were happy with their visits. 

The hardest part about the job was when customers were not happy with how much it cost to get their cars fixed and we are to reassure them that what was being done to their car was what was most important and that we could locate some coupons or deals that they may use. 

The most enjoyable part of my day was when my customers left satisfied and recommended us to other customers.

I open up the dealership log onto my computer and check my appointments for the day. Then I make approximately 50-60 call to generate new customers from different sources. 

When customers enter the show the first thing that I inquire about is their needs and wants.

I then relay what I have learned to manager to come up with a plan to maximise our efforts in helping a customer

The co workers and myself spend a lot time with each and we help each other when needed

The hardest part of the job is when you've done all you can to get someone in a car but they just buy.

The most enjoyable part is when I see a customer driving away smiling in their vehical

Learned how to work in a small tightly knit work group. Generally pretty lax about In and Out times so long as you do not take advantage and complete your tasks. Hardest part of the job is month end postings because they often come in bulk and can take up to 6 hours of the 8 hour work day to complete. Additionally reconciling statements from vendors can be difficult at times. laid back work place culture for the most part, sometimes there are snacks brought in by colleagues. Management is harder on employees during month end but tend to enforce a strong sense of respect and are very clear with task requests.

Managers try to take shortcuts against regulations and I have to be the one who keeps them from doing so.   I am loyal to my boss and the owner and I do exactly how I am instructed to.   The hours can be taxing but the monetary rewards are worth the effort.   I love the owner and they have been more than fair to me over the years, pay plan has stayed the same for over 30 years. Good company to work for if you can navigate the mant managers there and stay loyal to the owners of the company.   I miss working there  but I am retired now .

It's an ok place to work. Very laid back place but I wouldn't go back! Underpaid and management is a joke! Incompetence everywhere. No accountability at all management thinks they are smarter than they actually are. The vp of the company is very rude and disrespectful! Management loves to blame for shortcomings but won't acknowledge their faults. Besides that I somewhat enjoyed working there met cool coworkers and certain managers were decent. 

Managers treat the sales team like dogs. The internet sales manager did not know what she was doing and was constantly chatting it up with co workers. Basically all of management was trash. Great experience but bonus's sucked and if you aren't one of the favorite's then you got the shorter end of the stick no matter the situation. It is a revolving door in places like this mainly bc of the poor environment. Sales can be competitive but it should also be enjoyable.

Top Job Titles	Average Salary
Automotive technician 3 salaries reported	$29.00 per hour
Service advisor 13 salaries reported	$89,231 per year
Automotive service advisor 1 salary reported	$75,000 per year
Sales consultant 5 salaries reported	$96,391 per year
Finance manager 1 salary reported	$125,000 per year

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