sales representative

call center representative

sales and marketing manager

marketing representative

lead generation specialist

Outdoor Adventures, Inc.

Nepotism is an understatement. Out of the ENTIRE call center only 4 people who are either relatives/veterans to the company get genuine leads. COMMISSION IMPOSSIBLE since you need at least 5 tours to show up, which I assumed would be easy to achieve, it absolutely is not. The rest of you will be doing leads from pre-pandemic, starting back from 2016, who have already stated multiple times to us not interested. You’ll be gaslit and blamed its your fault for number of booked tours. Management will train you for about one full day and put you on the floor, this isn’t because they believe in you - it’s because they desperately need tours. Management also doesn’t take any suggestions we may have - only gives out orders from upper management. They also pick and choose who to make an example out of for the day, many people NCNS/regularly late, seems as though if you’re a parent you’re somehow exempt from this rule. I have never seen morale take such a huge hit in such a short period of time. This company only cares about money, but money for them - not you silly peasant. Position best ideal for someone without a heart or soul because frankly, you’re harassing these people until they say the words “do not call”. Like I said, only about 4 people get the genuine new leads with people who are possibly interested & remember signing up for giveaways. 

No natural sunlight in the basement also somehow causes every employee to start vaping nic? Also, it’s casual in the office, but like “fuzzy pajama, poor hygiene” type of casual. I’m joking, but not really. LOL.

The work as a reservationist isn't difficult. You feel that when you give 100% and say that you're hired permanently year round, it's like you're always waiting for the other shoe to drop. There's one set of rules for the favorites and another set for everyone else. You can kick butt during the busiest times but it isn't good enough. They don't like to give breaks except for your 30 minute lunch period. I was told I couldn't even order my lunch until I clocked out for lunch, but it's unrealistic to think that someone can order their lunch, go get their lunch, travel back to the office and then eat said lunch all in 30 minutes time, and then you get reprimanded when you have no choice but to eat at your desk as you're working. But yet you see every employee around you getting their lunch delivered or going around taking lunch orders while they're in the clock. There is no consistent treatment of employees. And you can expect to be let go or laid off at a moment's notice through no fault of your own. Just like an employer needs to know they can count on the employee, it's unfortunate that the employee cannot count on the employer. I will never work a seasonal job, or otherwise, for Outdoor Adventures. 

The call center position is straight telemarketing. No customer service, ie interacting with existing members etc strictly cold calling leads on entry forms from mall "enter to win this atv/truck/car/cooler/cash/etc", hoping they even answer, then "verifying their entry" to see if they meet membership qualifications. Then your purpose on the phones is to tell them that they were actually drawn as a grand prize finalist!! who may win a truck or a cash prize and to set an appointment at the resort to try their key. When they arrive at the park they are presented with a  90 minute sales tour very much like a timeshare. Very awkward lying to customers all day every day. Even worse if the person is a no show to the appointment you don't get paid and you have to call them back and harass them and try to reschedule. They'll have you call that person dozens of times for months claiming "we still don't have a winner, let's get you out here". The parks themselves are great and have generally good reviews and most members seem happy, but I disagree with the methods used in gaining NEW members and warn perspective new employees. Very high turnover. Many people quit. Base pay is minimum wage and they like to tell you the potential is to make $40K or more per year if you're good at setting appointments, but that is so rare. Also, no paid vacation.

Just really expecting people to hurry up and learn. After you learn the script you can't ask for help. Just coworkers. Cannot address complaints from customers or potential customers because management says " that's not our issue." It's basically a huge gamble of whether not youre liked enough and you "work hard enough". Even still, you may Be fired for an untrue reason because the management felt uncomfortable addressing the issue. Out on the floor boss | do recall. came in, asked "who would think it's ok to touch this monitor?" The. Proceeds to say "someone better tell her to get that off". the idea is really cool and the people you work with are nice. The boss is just shallow and fear mongering. I think if they could make one of the other staff the boss it could do amazing things for the department. 11-7 and Saturdays even though the other staff get 9-5, and if you miss anytime your pay will drop. They say it's production based. I called 500 a shift and still couldn't get more then maybe 6 tours in my 3 months. It doesn't benefit you. Idk who but not the employee that's for sure

I thought this job would be fun, working at a nice resort style campground. However, my experience in working there has proved the exact opposite. You will work every weekend and the hours are Weds-Thurs 1pm-8pm (or whenever tours are finished), Fri-Sun 10-5pm (or whenever tours are finished). The sales manager constantly talks about drug usage and his time in the military. The employees are two-faced and turn on each other all the time just to create drama in their boring lives. The administrators are treated like they don't matter when in actuality they have the most important jobs. It is not a fun place to work and I would never recommend anyone to work for this company. You will not receive any bonuses or raises, and promotions are highly unlikely. No wonder there is a huge turn over rate of employees cycling through the company all the time.

let's start with job security. This is a production-based job so as long as you're getting tours you will have a job. But when you are struggling to get tours and ask management for advice, they tell you to "self-evaluate" instead of giving useful advice to improve. Then during the daily meetings, they will tell you that it is a production-based job and if you don't get tours you will be fired. Great for morale, right? The other wonderful thing about working here is they give you leads to call that have been called dozens of times so now the lead is angry, yelling, swearing at you and you cant book tours. If you cant book tours, you get fired. It seems the only way to get good leads is to be a friend of the manager in the department. The only people there who love it and do good are the ones who are friends with management. So, if you're looking for a job with low morale, no job security and poor management this is the one for you!

This is not customer service. This is straight up telemarketing and boarders on harassing people. They make you call the same people over and over and over even after they tell you "No" or "Don't call back" They will just transfer the number to a different employee so they can call and harass them. They say you get "bonus" for booking appointments but only IF the people show up. If you do not get a certain amount of appointments booked they fire you. This is the worse company ever. I had an older woman with dementia on the phone and was forced to badger her into making a booking with my manager standing over my shoulder forcing me. This job is  not for someone that has morals. I felt dirty and disgusted with myself while working here. They even had employees make fake positive reviews on here because they were getting to many negatives. I quit this job.

What is the best part of working at the company?
Nothing. They don’t care about their employees, they ONLY care about money. It’s evident in how little they pay!

What is the most stressful part about working at the company?
Doing so much work for pennies on the dollar. Never having job security. The fact that EVERYONE is replaceable is the most known fact. 

What is the work environment and culture like at the company?
Bare minimum. Unless you’re in upper management, you don’t matter. 

What is a typical day like for you at the company?
Stressful!  You can do your job perfectly and it still wouldn’t be good enough. The resorts are falling apart because they don’t take care of them and the employees don’t care because they don’t get paid enough.

With weekly pay and the immediate hire it's great if you need something temporary and immediate. The schedule is really nice, 37 hours a week. You do lie on calls and commission is next to impossible to make. I had 15 tours and only 3 showed, you need at least 5 to show for commission. Holidays off but not paid and if a holiday falls on a weekday you will have to work weekend. Don't call in or try to leave early, even if you're really sick, they won't let you or you'll get wrote up. Two, paid, 10minute breaks and a 30minute unpaid lunch. Coworkers are great! Talkative, nice, and helpful you dont feel alone at all! Again, good for temporary but longterm would be hard 

The pay is horrible, you start minimum wage regardless of experince, if you get over the 40 hrs/week you will get collared. One manager is an amazing person and boss, but the rest of the company can't find their butts with both hands and a map. Can easily get into trouble enforcing the 5mph speed limits, because the members don't want to be told the rules. The sales reps are snakes, they will lie to potential customers about amenities, and they will tell them that they are guarenteed full hook-up locations. Even though it's a first come first serve basis campground. The maintenance staff, and some of the security staff are amazing people to work with though. The rest of the company is rubbish honestly.

Top Job Titles	Average Salary
Sales representative 22 salaries reported	$80,000 per year
Call center representative 11 salaries reported	$19.64 per hour
Sales and marketing manager 18 salaries reported	$52,500 per year
Marketing representative 31 salaries reported	$17.40 per hour
Lead generation specialist 6 salaries reported	$17.75 per hour

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