customer service representative

software architect

shift leader

product manager

mobile product manager

Outlook Amusements

I loved my superiors (leads and supervisors) but they frequently found themselves enforcing ridiculous initiatives. Because the company attempts to pursue a trendy and flexible image, they are not able to pursue the company's best interests. 

That said, this place is a great stepping stone but not somewhere where you'd pursue a career. I say this because there simply isn't mobility (unless you're willing to dedicate the best years of your life to dealing with angry customers and psychics).

Coworkers are FANTASTIC! Some strange people work there but overall, they manage to hire some of the nicest people I have ever met. Also, great diversity.

Hardest part of the job: Dealing with people who are addicted to psychic readings and expect to be treated like rational beings whilst behaving irrationally. 

Best part of the job: Easy job with plenty of snacks and nice coworkers. Also, the office building is lovely.

Awesome job where I learned alot about myself and human connection, empath abilities and everything metaphysical. Fun positive work enviroment.

Keep in mind my position was Customer Service so you deal with folks that tend to be upset or going through life and could be difficult at times and sometimes back to back calls get overwhelming.

For day off it was pretty good however for shift change that can be difficult at times because of coverage.

Perks: free food, coffee team builders, yoga and meditation room to calm down after a tough call.

Working at this company has been a valuable and professionally rewarding experience. The work environment is supportive, collaborative, and encourages employees to develop new skills and take initiative. Management is approachable and provides clear guidance while also trusting team members to handle responsibilities independently. The company promotes a healthy work-life balance and recognizes employee contributions through appreciation and growth opportunities. Team collaboration is one of the strongest aspects of the workplace, making daily tasks more productive and enjoyable.

While work/life balance is great. Most in marketing (CRM) fear job loss due to the incompetence of the senior managers. Micro management is the norm along with unclear and unfair direction. Primarily because she does not understand strategy development, she can not get a handle on process and chooses to leave her employees out to dry.

Company doesn't seem to understand or care about the ineffective leadership abilities. Absolutely no training is offered to upper management, let alone middle management.

Please read all the horrible reviews on glass door dot com.  You will think twice about even applying here.  Do not do it.  Not even if you are desperate for a job.  Many current and former employees will tell you that they would not work here even if it was the last job on earth.  I hope this can save others the heartache and anxiety of dealing with this morally corrupt organization.  This may sound like exaggeration, but I promise you that it is not.

Very friendly company. Upper management and coworkers are great. If you’re having an issue, leads and supervisors WILL help you; they’re respectful as well. They appreciate the work we do often. Everything is remote and the communication is up to par. All in all, I’m satisfied. The only downside is the requirement to work the entire weekend (Friday, Saturday, and Sunday). The health insurance is very expensive as well. 

Set up in a call center environment, Outlook Amusements stressed the importance of empathizing with the customer and making them feel appreciated. I enjoyed working with people that were always willing to help you.
Granted, there were occasionally irate customers that could be a handful. But OA taught their employees how to find ways to come to a common ground

Lots of game playing. Never knew where you stood. Didn't care at all about the psychics. Made a management change and quickly deteriorated even further. No communication from management in being concerned whether or not you were happy or had any questions. Policies not followed by some and they got a pass while others could never advance or excel. No open door policy at all.

Is a fun place to work but don’t take it too seriously unless you are capable of building a personal friendship relationship with management. They don’t take professionals seriously even when you work hard and met their performance expectations. 

The work environment was cold and the managers just want sales but they keep changing the sales goal and bonus program so often that you never hit your goals and come review time it looks poorly so you don’t get a raise either. Skip this company. 
 Oh and its a psychic hotline where they are all fakes just to take your money.

Top Job Titles	Average Salary
Customer service representative 1 salary reported	$18.00 per hour
Software architect 1 salary reported	$155,000 per year
Shift leader 1 salary reported	$22.60 per hour
Product manager 1 salary reported	$95,000 per year
Mobile product manager 1 salary reported	$87,500 per year

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