room attendant

guest service agent

housekeeping manager

hotel housekeeper

senior cook

Outrigger Hospitality Group

Outrigger did its best to keep employees and promoted from within.  Their pay was decent and they also had a lot of overtime available for their hourly reservations agents.  When I started working there in 1996, their call center had a very strong Aloha Spirit!  Everyone seemed pretty happy.  We had potlucks and hula dances shared by locals from Hawaii that worked there.  Whenever we worked the Holidays, the Holiday Pay was very great and we had Holiday pot lucks!  The job was fun and secure.  They offered  fam trips (Familiarization trips) for certain employees who performed outstandingly well!  So some of us were able to experience the hotels for themselves and then come back to work to sell the rooms and car packages.  It was a lot of work, but fun at the same time.  They eventually switched to having their reservation agents work from home.  But somehow, the Aloha Spirit seemed to grow colder.  The work at home is a good benefit though.  But the Aloha Spirit was missed by all of us who experienced it.  In the end, the hardest part of the job was not selling, it was the pressure to make each call fast.   There used to be only the joy of selling kind of pressure and seeing that you were able to sell above the required quota.  But in the end, it became make the call short pressure.

My highly intelligent, well-respected hiring Area Manager, whom I was genuinely excited about working with, was one of the first to voluntarily resign his position under the new ownership occurring in early 2017. It was evident that within two months of my hiring, the direction he had hoped the business would be moving in, i.e., a "selling point" he openly and honestly presented in my initial interview, was not where the new owners were taking it. Within weeks, his immediate supervisor abruptly resigned and vacated the premises on the same day. I continued to work successfully into 2018 with grateful assistance from long-time managers in the Front Desk and Housekeeping departments, without "benefit", or sadly, what would eventually become over-reactive and misdirected interference, of senior-level management. It's not that I can't work with the obviously OCD-plagued micromanager they desperately hired after a year of vacancy. I simply choose not to contribute to the inevitable internal corrosion and eventual destruction that characterizes that illness.

Front Desk-Always busy with new and repeat guest, just keep them happy and safe. Never worked like this before and I learned everything except how to treat another person. I knew that already, treat people with respect and aloha. My general managers, ALL, were very very nice. I worked all Ohana Hotel front desks on Lewers St. I was requested by many of the GM's. I always enjoyed my co-workers and was thankful for their help and mentoring. The hardest part was 2am. buses stopped at 12:30am and I worked 6pm -2am. Most enjoyable, the guest and balancing each night.
Accounting Assistant-I was always busy and loved it. I worked with Resort Accountants from all islands. I was trusted with many time related processes and the challenge was to complete all of it. I worked with nice busy people who also enjoyed their jobs. The hardest part of the job was making sure I had time to do extra work that would be needed at a last minute. Most enjoyable was getting it all done each and every month and throwing in some favors for outer island accountants.

My days at work where either in an office in the back or front desk receptionist , I've learned to be very consistent in my work and staying on top of emails, phone calls, reservation...etc. Management was very strict with everything that Outrigger has to provide as well as for us employees , they pay attention to all the workers, and also offers insurance if wanted, discounts...etc.  My co-workers where the best ever, everyone helped each other out no matter what department, it was just like family. they hardest part of my job was dealing with Japanese tourist, I cant speak nor understand and that was my biggest challenge. What I enjoyed the most about my job is being at a place that cares about you, and being about of a team.

I was afforded the opportunity to become Assistant General Manager of two hotels, each offering Full Service to guests. In my role, I oversaw departments familiar to me, such as Front Desk, Bell, Reservations, Housekeeping and Catering. The opportunity gave me a chance to expand and learn about Food & Beverage.

Since taking this position, we have been able to transform the hotels into respectable places for guests to stay on short visits, or to escape the business of Waikiki. Added security, increasing service levels, changing the menus in the restaurant, upgrading the facility have all contributed to the hotels making record revenue.

Working together as a team and changing the vision and impression of the hotels, has made a huge difference with guests and the staff, resulting in the hotels moving up on TripAdvisor as much as ten spots.

Working for Outrigger gave me a chance to be in a field that I had never experienced before, the tourist industry.  I was able to go from typing correspondence to making Excel revenue reports for a Senior Vice President.  There were many different personalities and races/nationalities there and they didn't always meld well together.  For the most part, I really enjoyed working there.  What I found most enjoyable were the trade shows which they allowed me to set up and work.  Also the sales blitzes which usually consisted of a dinner for the travel agents and then inspections of the properties.  My immediate supervisor told me that I excelled in customer service.

I like getting in early but it was not manditory, and I was busy everyday, which I always enjoy. I learned many new things although I transfered from their main office. I enjoyed being more focused on individual process's and meeting the time share owners. Management I actually worked with prior because I came from their upper management offices and liked them very much. Co-works all grew up together and worked well with each other. Not being able to get into my office before 8am. I am a early starter and like to be prepared. Being basically casual for the most part was enjoyable, it was not high stress.

I would not recommend working for this company unless you’re just looking for a paycheck. The old timers don’t take well to newbies in the company so you will be fighting the uphill battles everyday why people don’t want to befriend you.  Management is aloof and most are just there for a paycheck like everyone else and no like doing anything unless some vip or corporate person comes by. If you like cruise, then ok place to be as there’s really no consequence to just plain being bad at what you do. So many peoples are fake here. Hotel front of the house, motel back of house.

What is the best part of working at the company?
I enjoyed working with a few members of property team, and independent contractors such as the photographers, writers, and PR agency - all outside vendors. 

What is the most stressful part about working at the company?
Hostile work environment from management, and lack of human resource team support to mis-management. They turned their heads the other way. 

What is the work environment and culture like at the company?
Not as it seems. Not healthy in Kauai. 

What is a typical day like for you at the company?
Very busy. Full day of tasks with many zoom meetings with corporate team.

This was an internship where I was blessed to be able to learn so much from the managers and CEOs of the company. This internship was well planned. I was assigned to a hotel "Wyndham Waikiki Beach Walk"  where I rotated learning from different departments and learning from each managers. I would also work as other employees doing front desk work, housekeeping and even maintenance. I did around 500 hours for this internship. Every Friday of the 500 I would get the chance to have a lunch meeting with the CEOs of Outrigger Hotels and Resorts. During the meetings I was able to learn form them and ask questions.

Top Job Titles	Average Salary
Room attendant 16 salaries reported	$23.01 per hour
Guest service agent 5 salaries reported	$66,100 per year
Housekeeping manager 2 salaries reported	$63,525 per year
Hotel housekeeper 7 salaries reported	$22.59 per hour
Senior cook 6 salaries reported	$24.67 per hour

Working at Outrigger Hospitality Group: Company Overview and Reviews

Outrigger Hospitality Group

Outrigger Hospitality Group Ratings

Popular jobs at Outrigger Hospitality Group

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected