maintenance technician

leasing agent

technician

assistant manager

housekeeper

Ovation-Property-Management

This has got to be the worst work culture ever. No use of your cellphone for emergencies. Cameras watching your every move. Emails from corporate to managers telling what an employee either just did or did a few days ago. One manager gets written up for something that other managers don’t even get counseled on. Corporate chooses whom they want to make their pet (the one to tell everything they see and hear). Every manager that I have come in contact with have mean things to say about other managers. The ones who have been there for several years only stay because of their current pay. The pay is ok, it is more than a lot of other companies. But the starting pay for managers is laughable. Bonuses suck! I honestly have only come across only one person who is happy working for this company. They force you to use your PTO if you call in. It should be the employees choice whether or not they want to use it. Please do not have an emergency or God forbid, a death in your family. All corporate wants to know is when are you coming back to work. They have absolutely no sympathy, empathy, consideration or compassion for their employees. As someone said on their review, no fraternization yet there is a married couple in corporate whom hold the same title. Such hypocrites! I’ve seen people get promotions but hey no training, meaning they’re thrown into a position just to fail. The turnover is terrible because of the terrible culture of this company. At some point you all need to consider changing your culture. No one wants to come to work everyday stressed for fear of their every move being watched. The cameras are in place to watch their employees not for security reasons like at other companies. I’m done! Stay away if you want to be stress free, not be watched daily on camera and micromanaged. One last thing, Community Managers do not run their own properties, they do not make decisions, corporate makes ALL decisions.

I want to give an honest level headed opinion.  You know should know what type of company this place is.  First you are paid terrible if you are a starting leasing agent or worse porter. 

You must start your day by putting your phone in a fixed locker. You cannot have it on you at all, it's worse then high school.  Now if you are a leasing agent depending on "occupancy" of your facility your resident sign-on bonus is depending on how many units are available. In other words you do the same amount of work, touring, paperwork call back and follow ups, but you get less money, say for instance if your property is under renovations.  So I get docked money because their property is old and needs to update. Even though my job is now harder because we have lower inventory so I suffer on both ends.  

Next let's say there is a holiday around the corner, say July 4th, well guess what, even though you get the day off on the 4th you must make up those lost hours and come in on your day off.  I don't even think that's legal. So automatically you have split days off and are forced to work 6 days in a row to make up the "lost" day. 

I don't want to talk about management because everyone's experience is different and my assistant and property manager were both very courteous and pleasant, which is why I focused my review on company policies and their fundamental operations.  Although I did get grief about being 2 minutes late on my second week of my new job. Which is 120 seconds, we're not even talking 5 minutes here.

I can only speak about my property but there seems to have a high turn over rate and maybe its because we are so understaffed everyone is scrambling everyday to keep up with the amount of tedious paperwork and follow ups.

I worked at Ovation as a Leasing Consultant for about 8 months. The first 6 of which were at a Henderson property for seniors called Tempo. The manager there is disliked me from the first day. Was hostile, condescending and seemed to enjoy making me feel uneasy. I would go so far as to call her a psychopath .She had no patience for my questions and would fly off the handle at me at the least provocation. She was curt at best and abusive at worst. She played favorites with residents and was downright brutal to some who she simply did not care for, yelling at people who could be her grandparents. Whenever the regional manager would come over to see how things where, she would suddenly do an about face and be all smiles and light. It was so transparent. 
I was fortunately transferred to another property Ive since moved on from where the manager was much more professional and never went into hysterics or was abusive. The reason Im sharing this, is simply a warning to those seeking to apply at this company. The mood of the office is dictated by the queen bee in charge, which I learned the hard way. Nobody should feel berated, bullied and intimated by a boss. Many managers in this company seem to have a god complex and like to exert their powers on residents and the staff and it makes for a miserable, unsettling experience. This company isn't all bad, but it tends to look the other way on ALOT of its managers.  If they get those numbers, they will gloss over loads of things.  Nobody should be made to fear going to work, no matter how great the pay. Ive since found a better position that Im very fulfilled in. I share this simply because I feel certain things must be said.

When I started with the company it was fun and exciting until they started focusing more on making money and expanding than taking care of its own employees. Showing up for the job is much more important than actual work ethic and integrity. They instill fear into their employees as respect towards upper management and corporate. If you are not willing to "drink the kool-aid" as they so often joke around about then you can forget ever moving up with the company. Raises at the end of the year are strictly based on attendance than actual performance. Highest increase you can receive is 4% if you never call out...which, if you're not human or are raising a family, is completely unrealistic. There is no room for individuality or creativity as everything is ridiculously micromanaged. They just introduced tenure becuase the turn over rate is so high and the morale is low. It comes with an Amazon gift card and not actual compensation until you reach 10 years. Ovation is a small company in comparison to the MANY property management opportunities that are growing within Las Vegas. The competition is high and if they continue on the track they are on they are destined for failure. They have already lost many GREAT individuals for the same above reasons and their talents are being best suited elsewhere in which it is deserved. Insurance is offered within the company but comes at a high price...it is less expensive to buy insurance from the outside and with better coverage.

This company tends to pay a bit more however they will work you tirelessly.

They have a lousy work culture. Where they recognize those who work hard and those who do not and instead of treating everyone fairly they'll instead make you work more to cover up for those who do not pull their own weight and they don't appreciate it at all.

They treat you as if that's what's expected from you while others do a lot less and don't even get reprimanded for it.

Incompetent people are typically the ones being promoted. If you are a capable person who has an established resume don't work here even if the pay is attractive, because you'll regret wasting your time when you realize how incompetent and disorganized this place can be sometimes.

There isn't much positive I can say about this place. My managers had trouble getting accustomed to our property, they belittle you and simply have no clue the realities of what you do day to day.

Its understandable however for some people in management not to have a clue what goes on in their properties is damaging to overall efficiency and leadership/management..

They ask for things in clearly unreasonable timeframes and put unnecessary pressure on you to accomplish it.

Simply put I regret taking the job. The stress I recieved from working here wasn't worth it. 

I would definitely advise against working here it's totally not worth it at all.

The properties are absolutely beautiful, there's no denying that. There are some great employees there, but you do run into some managers who think they're better than everyone.

There are cameras in EVERY office, not for your protection but to keep tabs on you. You cannot have your phone on you AT ALL, God forbid you have a family emergency and no one can get a hold of you. The company has no compassion or concern for your family, it's ridiculous. Running late due to an unexpected event? First time is a coaching, second time is a write up! You walk on pins and needles when it comes to things that you don't always have control of.

If you're a Manager, you're treated like ROYALTY! They get taken out to golf retreats, have annual trips(all expenses paid) while the rest of the staff is in the office slaving away being treated less than. I'm not sure if they changed this but you there were no holiday parties or gatherings for anyone less than a manager.

There is absolutely no fraternizing within the company yet everyone knows there are two regionals who are in a relationship and everyone is too afraid to say anything. Hypocrisy at its finest!

I have worked for a number of different property management companies over the years. I can honestly say that Ovation has been the best company thus far.  The owner cares not only about building beautiful, unique architecture around Las Vegas, he also cares about the people that reside in his apartment homes as well as his employees. He has a heart of Gold. Which is almost unheard of in Real Estate. The VP's encourage all employees to take ownership of the properties they manage. They allow room for creativity and for those in leadership roles to make decisions without pumping fear in the hearts of employees. I love everything about this company!  They give you full support and advancement opportunities.... and if they can't personally be there to mentor you, they will assign a mentor buddy!

Training and bonuses are really good, plenty of incentives for those who seek to make more money.

I went to school for HVAC/R and with the knowledge gained from the hands on training the school provided the company could have at least provided those of us a higher pay. I enjoy working at where I am at because I've learned a lot from my co-workers. I've learned how to repair whirlpool appliances, work on pool equipment, and how to do plumbing work. A typical day for me is busy which makes the time fly by. The hardest part of the job would be turn-overs especially when they are a bad turn. The most enjoyable part of the job would be interacting with residents that understand how stressful our job is when there is only 2 of us doing the work plus supervisor.

I've worked for a number of property management and real estate development companies over the past 20 years. Ovation is definitely steps above the rest in the industry. Not only in the unique architecture,  but it's Owners and VP's high ethics and morals. Their knack for pushing the bar in customer service, offering employees a plethora of opportunities to grow. The Owners care not just about their investments (quality housing) but their residents and employees as well. If you are a hard worker, dedicated and looking to grow in the property management industry do yourself a service and check out Ovation.

I arrive between 7 and 7:30 and drive the property. I open the models, snack shack, put out balloons, run reports and open the doors. Staff meeting at 9AM, post rent, review and sign files, walk three buildings, move ins and send out letters or do service requests to address concerns. I close final account statments, listen to and review prospect calls, show apartments, address resident concerns, sell items in the community store, pay bills and act as the liason between the residents and corporate. I supervise a team of 8 others and do anything and everything that needs to be done.

Top Job Titles	Average Salary
Maintenance technician 17 salaries reported	$20.65 per hour
Leasing agent 24 salaries reported	$16.13 per hour
Technician 5 salaries reported	$17.60 per hour
Assistant manager 3 salaries reported	$19.00 per hour
Housekeeper 7 salaries reported	$15.00 per hour

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