nursing assistant

transport driver

shift leader

social worker

nurse

PACE Southeast Michigan

I have worked for PACE for a year.  Oh where do I start...PACE has a wonderful philosophy and very good intentions, however,  the execution of those intentions fails miserably.  PACE being both the insurer and health care provider is a very interesting and complex program. Executive/Senior leadership has great goals and visions, but lacks a clear understanding of what is ACTUALLY taking place at the ground level; as what is being reported back by middle management must be false in order for changes not to occur at the ground level.  Example: Participants are told that they can come into the clinic via appointment to be seen for an issue.  The clinic is supposed to become the "physician's/PCP office" where the patient can seek care.  Participants and their family now believes they can schedule appointments and be seen just like a regular physician's office.  What actually happens is that the participant is unable to reach the clinic then becomes frustrated and calls their nurse case manager or their social worker for him/her to make the appointment on the participants behalf.   The case manager or social worker attempts to make the appointment only to be told by the mid-level provider (NP or PA) that the nurse case manager should go to the home to see the participant.  The nurse goes to the home; family and participant are upset because they expect to see a provider that can actually diagnose and treat (MD, NP or PA) only for the nurse to say "yep, lungs sound junky, sputum is green, you have a fever...you need to go to the clinic.  I will have to request an appointment".  This is frustrating to the family.  Families are also told about all the other wonderful services provided...respite care, chore services, RN/LPN home health care, dedicated nurse case managers...excellent services, however the staff is stretched so thin that these services become few and far between or they lack in quality.  I could go on and on about the organization, but to sum it up...but if you are a social worker, nurse case manager or community LPN be prepared to work well above 40 hrs per week, but receive a paycheck based only on 40 hours.  You are not paid for over time, yet you will work overtime (if you provide decent care).  If you provide substandard care, you will still work over, just not as much.  

PACE is an amazing program and the center in Dearborn has a wonderful team that truly cares for the patients. The environment truly felt like family and you will see a multiplicity of personalities that make the job more manageable. The company undergoes changes constantly, making the team unaware of what is actually going on most of the time. You can WFH once a week and it used to be more WFH availability before. Pay is ok for an entry-level position, not long-term. The cons are that career growth is limited to impossible and that the meetings allow all professionals to discuss cases in which only certain disciplines should be making decisions and discussions. I recommend working at PACE but not necessarily for more than 1.5 - 2 years. You will also understand what other professionals do and their value. Another con is that they only focus on company growth and financials at the corporate level, leaving the ground staff and patients short regarding the support and services they need. 

No place is 100% perfect, but PACE SEMI tries to get as close as possible. I can say with confidence that upper management definitely tries to listen to our concerns and needs, which outweighs any negatives. While it’s understandable that our pay has to be budgeted alongside other company finances, upper management listens to our concerns and directly addresses them. When we write our requests and concerns, they advise that they will look into a solution, and they usually do! The culture here is great and you truly do feel supported by management. 

What is the best part of working at the company?
No weekends and holidays and it's fun it's never a boring day at pace . I love my co. Workers 

What is the most stressful part about working at the company?
It's over crowded and some participants need to been in nursing homes . 

What is the work environment and culture like at the company?
Fun but can be stressful.,not enough help people call off to much .

What is a typical day like for you at the company?
Great thee best can't complain.

I worked at PACE as  PT for over 3 years and only left due to a relocation to a different area in Michigan. I absolutely loved my time at PACE. As a PT, it is so rare that you are provided all of the resources in terms of time, DME, etc. to provide extraordinary care for your patients (or at PACE - participants). The culture and atmosphere is fun, encouraging, and never boring. I would recommend any PT who loves the Geriatric population, is a good team player,  and has passion to help others to work for PACE!

What is the best part of working at the company?
Nothing they are unorganized no structure do not stand behind their core values

What is the most stressful part about working at the company?
Nothing they do not care about there staff or patients 

What is the work environment and culture like at the company?
All culture they are good about that

What is a typical day like for you at the company?
Confusing and hectic no structure

Management lacks accountability and places blame on employees to deflect. Claims to be supportive but will assume the employee is at fault and approach situations as such. When you ask for help you are told to figure it out. Negligence that is blamed on everyone and everything but those who are actually responsible. Participants are great, and coworkers were fun and supportive which was the best thing about working there. 

The workplace and leadership isn't perfect by any means but the company as a whole has great values and the majority of people you work with are so caring and welcoming. Also, amazing benefits and mission.

Always learning something new and having fun experiences!

What is the best part of working at the company?
PACE truly promotes work/life balance. The entire team cares for one another as colleagues and people. The support the offer is absolutely amazing!

What is the most stressful part about working at the company?
I cannot find anything stressful to write about. When things get hectic, I know there is always something willing to jump in and help.

Pace is great company. It has great benefits and good pay.  This is really one of the best jobs I’ve ever had! Typical day at work consists of clocking in and heading straight to your designated department. Management is great. The culture is very diverse. The most enjoyable part of the job to me is the paid holidays and town halls that we have year round. 

Top Job Titles	Average Salary
Nursing assistant 2 salaries reported	$16.88 per hour
Transport driver 3 salaries reported	$17.25 per hour
Shift leader 3 salaries reported	$17.50 per hour
Social worker 1 salary reported	$52,500 per year
Nurse 9 salaries reported	$16.99 per hour

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