PALMS CASINO

A Disheartening Glimpse Behind the Curtain: An Honest Review

As an individual committed to professional integrity, I feel compelled to share my experiences with those considering employment at this company. This review is presented with the utmost respect for the organization and with the hope that transparency can lead to positive change.

**Prospects vs. Reality:**
The company markets itself as a close-knit family, promising a supportive and rewarding work environment. However, the reality within its walls tells a different story. The disparity between the company's portrayal and the actual experience of its employees is stark.

**Recognition and Advancement:**
Employees enter the company with aspirations of growth and recognition. Unfortunately, these aspirations are often met with disappointment. The company's tendency to favor external hires over internal promotion has created an atmosphere where hard work and loyalty do not seem to translate into career advancement.

**Training and Compensation:**
Dedicated employees are frequently tasked with training externally hired individuals who are brought in at higher salary brackets. It is disconcerting to impart knowledge and skills to someone who, despite being new to the company, receives considerably higher remuneration for a position that could have been an internal promotion.

**The Bottom Line:**
This review is not intended to dissuade but to inform. It is a call to the company's leadership to reflect on their practices and consider the impact they have on employee morale and retention. For those considering joining, it is advised to approach with a clear understanding of the challenges you may face and to weigh them against your own professional goals and values.

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This review is crafted to express the concerns in a manner that is both professional and discreet, providing an honest account of the working conditions. It aims to serve as constructive feedback for the company and as a candid advisory for potential job seekers.

Working as a waiter at The Palms Casino has provided a multifaceted and dynamic experience. The bustling and vibrant atmosphere within the casino immediately caught my attention and set the tone for my time there.

An interesting aspect of the job is the diverse range of clientele that frequent The Palms. Interacting with a wide array of individuals, from avid gamblers to families on vacation, has sharpened my interpersonal skills and adaptability. This exposure has given me insights into the nuances of customer service, which I've found both challenging and educational.

The dedication to quality at The Palms is evident in the meticulous attention to detail throughout the dining experience. Every element, from carefully crafted cocktails to artfully presented dishes, is designed to create a memorable and satisfying visit. As a waiter, I play a role in maintaining these high standards, ensuring that guests leave with a positive impression.

The sense of teamwork and camaraderie among staff members is noteworthy. Collaborating with colleagues to provide exceptional service fosters a positive work environment, and the approachable management is responsive to concerns and inquiries, contributing to a culture of mutual respect.

However, it's important to note that the fast-paced nature of The Palms Casino environment can be demanding. Handling a constant stream of guests, particularly during peak hours, requires effective time management and composure under pressure. These challenges have provided opportunities for professional growth and have honed my ability to thrive in high-stress settings.

In summary, my experience as a waiter at The Palms Casino has been a mix of valuable learning and rewarding moments. The chance to contribute to the casino's commitment to excellence and to interact with a diverse clientele has been both fulfilling and enriching. While the role comes with its share of challenges, they are balanced by the satisfaction of being part of the exceptional dining experience The Palms Casino offers.

Reopening that property was a great experience. Got to meet great people and I felt like we were off to a great start but it is a shame that palms are losing really good employees due to the lack of work culture and things have just gone downhill . Worse part is I think the tribe has no clue what is really going on here . They need to stick people from yamaava here to set things straight. Seems like this is just an investment property to the tribe so it’s not a priority to fix things it seems like. Upper management are oblivious or just don’t want to deal with the real issues on hand. Upper management director and above , are all little buddies that were brought from other properties. Basically they were brought over cause they know people not because they truly deserve the position they have and it shows thru their work ethic. Seems like doing the job of multiple departments and just getting paid your salary is a trend here. Problems are bounced around like hot potato. They are more of reactive than proactive mindset . They gave us a sad tiny raise so don’t think that the pay is comparable to the strip cause it’s not . No annual raise or life of living pay out . Honestly they need to redo all upper management or I think this property will not get any better . It’s a beautiful property with so much to offer and it’s a shame to see it being operated like this by people who care more about themselves and there paycheck. Mostly everything I have learned in my career is considered backwards here . It’s a chaotic environment that doesn’t have much structure or Organization. I know they are trying to get organized but it’s going
To take a village. I never really got recognition or felt appreciated working here as time went on . I wish it luck honestly and they really need it . 

A typical day at work starts out counting my bank and setting up my terminal for the day. Throughout the day I am responsible for seating guests in the café, ringing up their checks, making specialty coffee, clearing tables, and taking orders while maintaining cleanliness throughout the venue. Towards the end of my shift I am responsible for setting up drinks, coffee, refilling to go boxes and any other items necessary to restock the area for the next shift, count down my register and drop cash before clocking out for the day. 
I have learned many things working here, including patience and how to handle a variety of clients from senior day, to clubs letting out, and V.I.P. hotel guests. I have quickly learned our menu for pricing and variety of dishes, as well as leadership skills needed to succeed in this industry. 
Our management spends a lot of time in the office doing paperwork and catching up from daily operations, they generally leave me in charge knowing that I can handle the majority of any issues that arise unless someone specifically requests a manager, at that time I will call for them to come handle whatever issue needed handling. The majority of my coworkers get along and communicate effectively to prevent any issues from arising and together we can handle any situation. 
There isn't really a hard part about my job, I enjoy the teamwork and the overall job, however it becomes trying when associates are not always backed by the policies the company has put into effect and are constantly changing operation procedure and management staff. The most enjoyable part of my job is the satisfaction I receive from overly happy guests for great service and experience that they receive from coming to our café.

Working at the Palms is like working I'm opposite world. I have never worked at a place where on-call people get to choose their days off and the full time employees get stuck with the same days off for years. We are so short staffed that they send some inside officers outside to the pool, which cause employees inside to be upset and they ask us how can we change or for suggestions and never listen.. they can't hire people fast enough because the pay is not enough to survive in today's economy, but the tribe can make a whole movie and force us to watch it during working hours.. anyways... why do I stay here because I like my coworkers for once. we are truly like a family and it sad to see them going through the stresses of the job physically and mentally because management and high ups can't just do there job and remember we are people too.. also they like let go of our good employees but keep the ones that really should not be here the ones that complain about doing there job or making things difficult for other employees and managers and supervisors.. I know security doesn't make the company money but if we don't have a good team or enough people that will transfer to other departments and the people that will suffer will be the guest. Anyways that's it 
Do I like working here:
Some days are better than others but most day are good
Would I recommend it:
Yes if you are someone who wants to learn, work, and are reliable, please put in an application. Also we get free lunch and its not that bad 
Pay?
The pay is not strip pay or small casino pay but it could be more if they want to keep calling themselves a "strip" casino 

Accepting a position at the Palms in beverage lounge service was the most disappointing job I have ever accepted. Management is very aware of EXCESSIVE operational issues, and is absolutely complacent about it. No stations in the room, free for all or cat fight with your co workers. That’s when the bartenders don’t serve your guests from the lounge tables over the bar top first! (No repercussions, so why wouldn’t they?) They have no knowledge of Union policy or operating by guidelines remotely close to them. They will offer you ‘on call’ and make you work 40 hours. No designated service bartender. So you’ll wait 10 minutes for the one order you do get in 4 hours. (Poor marketing, the lounges are not busy at all.) and there is no drink minimum, outside food and beverage policy, etc. so people literally bring their things in from the food court and take your tables, leave their trash, and you get to clean it for less than minimum wage. I average around $50 on a swing shift in tips, and $15 on na day shift. It’s just not ready yet. 

I’m incredibly grateful to have been a part of the Palms. With my experience in both tribal and corporate gaming, I can confidently say that the San Manuel Tribe truly values its employees, as evidenced by the outstanding benefits they provide.

One of the biggest advantages of tribal casinos is the ability to make change quickly. Without the layers of corporate leadership, there’s far less red tape, which makes a significant difference in driving progress and innovation. It’s a refreshing environment to work in.

Nobody seems to be able to truly figure out what Palms is or can be. I saw mistakes being made during the reopening and had a hard time buying into the vision. Unfortunately it is what it is. It's easy to be critical when you're not sitting at the dinner table so to speak.

The Palms will always hold a special place in my heart. I met some wonderful people. I hope someday they figure out it's true branding and appeal.

I worked hard to become a security dispatcher. I prided myself with being able to handle any situation that came my way. We were constantly short, and getting complaints from other departments about security not getting there fast enough. There was no training for most officers, so when they hit the floor and responded to a call, most did not know how to handle what was going on. We had a few motivating and helpful supervisors, but most are lazy and hide in the office all the time, but will be the first to blame and scold you when something goes wrong. There is no morale. It's more negative than positive. No pay raises, only your medical insurance payments increasing each year. It's like being set up for failure. Don't do it,

What is the best part of working at the company?
The environment as a whole and the Holiday pay is definitely a bonus.

What is the most stressful part about working at the company?
When the equipment isn’t working properly, things can be a bit stressful. 

What is the work environment and culture like at the company?
Lively when the DJ is at The Unknown Bar. Other than that, it’s somewhat boring out on the Casino Floor. No tv’s other than the one’s in the High limit area, but overall it’s not a bad place to work. 

What is a typical day like for you at the company?
Some days were better than others. It’s really no typical day in the industry. Everyday is a different adventure.

Ive worked for this company for over 6 years and it started out really well but when Palms took over the nightclubs it went downhill quickly. Management isn't too bad but upper management (directors) are the most clueless I've encountered in 25 years of service industry experience. The drugs and the sexual harassment claims are ridiculous. It's a joke here, they've treated the bar staff as 2nd rate employees. The casino bartenders are paid twice as much per hour as the nightclub staff, no use of the EDR, no positive reinforcement and the same mistakes are continually repeated. I hope this place goes under soon.

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