field service technician

service technician

inside sales representative

retail sales associate

technician

PAP Technologies, Inc.

Lottery machine repair. This is not a career. It is a stepping stone or in between job at most. 

This company also sends you to Harrisburg for a week to learn what could easily be taught in your home town. After that week, you are riding with a tech for approximately 7 days and then sent on your own to figure it all out. They don’t care if you don’t know what you’re doing. Just figure it out. Poor business model. 

This company is contracted by the PA lottery to service and maintain lottery machines. Learning to do that job is a little complex but it can be taught if you’re willing to learn. The hardest part of repairing the machines is not being able to do so because the company does not or will not give you the parts needed to make the correct repairs. They ask or demand that you make bandaid fixes. They run off of a contract with the state that is signed for 20+ years or more. That is a serious problem when you have to maintain a giant computer that still uses Windows 95 in 2020. Computers are not designed to last 20 years. 

Parts are not available, the machine uses ribbon cables for data, and their hard drives are reused over and over again degrading the quality of them. If you do need parts and ask for them to make the correct repair at a retailer, you’re told no and then yelled at for not having that part needed to make the correct fix. 

The pay is half decent but the benefits are not worth it. Their healthcare is of the “don’t get sick” variety and their 401K is .25c company match for every 1.00 an employee contributes. Don’t expect to retire working here. 

I witnessed multiple employees quit since I was hired. As stated above, this is a short term or in between job at best. 

low pay for a low culture company.  No advancement. No leadership. 50 managers yet none of them can lead. Don't go above and beyond, they do not reward for hardwork.  Instead when solutions are figured out, you will be told that doesn't matter to them even tho it creates a work call.  Poor culture example. we are having an issue with the machines. Our fearless leader tells us about washing our hands after going to the bathroom.  Once again though with all these managers it really takes away from accountability. Favorite line we hear is "well not much we can do, that's their own department"  So any issues that you may have or bring to anyone's attention will 90% of the time be swept under the rug and never thought of again. Their motive is to get you off of the phone with no answer as well. The backend operations is poorly ran so don't look for having a lot of support out in the field either. 

another great example of what type of company this is. During our yearly reviews I questioned why my service call score was so low compared to all of my other metrics. "That's just a base score we give everyone"  So they admit they don't really score you on what you do or what you know. just to knock the average of your score down. When you only score in 4 areas that is 25% hit you are taking.  Which drops your score down drastically. Once again just to save a few cents on the raise to act like they actually watch what you do. 



The role of a Field Service Technician at PAP Technologies offers substantial independence and flexibility, which is ideal for self-motivated individuals who enjoy working autonomously. The company vehicle, gas card, and the ability to start and end the day from home are valuable perks, especially for those seeking a more flexible work schedule. However, the role also has significant drawbacks, including pay that doesn't reflect the responsibilities involved, the time-consuming nature of excessive driving for short tasks, and limited career growth opportunities unless you live near a main warehouse.

The management style varies by location, with some areas offering a high degree of autonomy and others providing more hands-on supervision. This variability can be either a benefit or a downside depending on your preference for independence or guidance.

If you're someone who values autonomy, enjoys minimal supervision, and doesn’t mind the driving demands, this job may be a good fit. However, those seeking higher pay, career advancement, or more stable financial growth might find the role less rewarding in the long run. The job offers a good balance of freedom and responsibility, but its financial and professional growth limitations could be a dealbreaker for many.




The work is steady to fast paced, the manager is really easy going and does a great job. Their are many downsides to this job such as a major pay issue the starting rate should really pay about 5-10$ more than what they're offering. There's also issues with payscaling new techs are recieving more compensation than veteran techs. There's also issues with integrity in this company they want you to lie to customers about issues to cover up for the companies broken software and would rather you get yelled at by a customer then actually let them know whats going on.  When it comes to raises they give you a 4% "merit increase" which doesnt even keep up with inflation.  Upper managements solutions to problems are having more meetings instead of having said issues fixed.

What is the best part of working at the company?
The interview and initial orientation was very misleading. They have quota's you must attain in order to continue working there that is not presented to you until you have been working for 2 to 3 months. Then you are told that if you continue to fall short you will be put on probation with possible termination.

What is the most stressful part about working at the company?
The supervisor for the technicians was not liked by very many people when I was working there. I had trouble maintaining there quota's and he was constantly on my case about picking up the pace. Some considered it to be a hostile environment.

What is the work environment and culture like at the company?
Not friendly at all. The supervisor was constantly on everyone's case about our output of the products we serviced.

What is a typical day like for you at the company?
Anticipation of what was to be presented next about the products and stock of spare parts.

I worked for this company for about 4 years... It began as a dream job that turned into a nightmare. Equipment is always broken due to poor engineering design and execution. Minimal support for the techs. Required to work OT to clean up other departments messes. When you share info on ongoing issues, it is often ignored. Some techs are allowed to do whatever they want with absolutely no disciplinary action ever taken just because of seniority, while others get written up for the smallest things. Faulty equipment and replacement parts makes this job a constant headache. 

You work for PAP but are technically contracted to another company. You hardly have any interaction with PAP and that can be frustrating when you need to coordinate for your benefits. The jobs are easy and really repetitive. Good team, but no room to progress. Managers play favorites and never acknowledge hard work. They push workflow even when there is no need to. They refuse to reprimand bad employees but punish top performers for every little thing. Pay is ok but the other things keep this job from being enjoyable. Could be smoother and more enjoyable if there was a change of management.

As a field service technician it's a good gig. One of my favorite things is that I clock in as soon as I step out my home. I clock out as soon as I pull up to my house. Company van & phone with all the equipment I need. Work on the road by myself with phone tech support when needed. All the work is common sense stuff with a little bit of technical stuff not too involved. No excessive pressure from management as long as the job is getting done correctly. Overall a good support from fellow coworkers fun when we actually have a chance to see each other. 

Your day to day is on the road. You don’t get much training. They expect you to know everything when they show you something  one time. You do have  good field tech that try to help you.  There people in the warehouse. Think they are better then you. You have a driver thinks he’s better then everyone. Talks behind your back. Warehouse supervisor have very  poor conversations skills and people skills. Just not a good place to work for.  No holiday bonuses no room for advancing. Take out half hour out of your lunch when you driving and have no time to stop. 

If you’re someone who likes to be underpaid and don’t care about your work/home balance, this is the place for you! This place gives you a 3% raise each year, however even when inflation has been 7%+ for the last 5 years we’ve still only received 3%, so technically you’ll be taking a pay cut each year. Living paycheck to paycheck isn’t worth it here. You’ll be doing the work of about 3 or more people and only get compensation for 1. There’s also zero chance of advancement unless you’re willing to move somewhere else in the state. Just don’t apply here, it isn’t worth it.

Top Job Titles	Average Salary
Field service technician 21 salaries reported	$18.20 per hour
Service technician 23 salaries reported	$16.41 per hour
Inside sales representative 11 salaries reported	$17.50 per hour
Retail sales associate 5 salaries reported	$19.35 per hour
Technician 2 salaries reported	$21.00 per hour

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