parking attendant

guest service agent

shift manager

auditor

concierge

PARKING MANAGEMENT COMPANY

My experience with this company is that it is an extremely poor place to work. Management will side with customers 100% of the time no matter how outrageous the complaint is. Management at the location I was at was nowhere to be found most of the time, but especially so when customers were mad and wanting to complain, leaving you to get yelled at and berated all day for an entry level position. Compensation for the job was extremely low, PMC pays a low salary expecting tips to make up for it but tips rarely provided anything remotely close to a livable wage. No employee of any company should be forced to rely on the kindness of strangers to make a living. My job duties for valet parking attendant included about everything except parking cars. I was required to clean the office, clean the parking garages, maintain parking gates, take out trash, and was expected to handle vagrants that found there way to the hotel, despite personally having zero experience or training as security. At one point they had me scrubbing the concrete driveway outside with a mop for no reason other than management was power tripping. Benefits for full time employees are non exsistant outside of subpar healthcare. No 401k or pto at all. The pros of this company is it is extremely easy to get hired as long as you show up for the interview. Most locations are 24/7 so you can work any schedule you want, however if youre dependable management will expect you to come in whenever they need you because locations are constantly poorly staffed. You can constantly call-in with no consequences because they are so desperate for staff, however you will never be paid sick time for it. Management will promise you almost anything in order to convince you to come work for them and then fail to deliver on any of the promises they made. Lots of nepotism within the company which makes it extremely difficult to move up. There is an extremely high turnover rate for the valets so if you get hired and work for any period of time expect to constantly be understaffed and having to train new hires without any extra compensation.

When I started at PMC 2 years ago it seemed like the perfect part time job for a young adult or teenager. The hourly pay from the start was not good (under minimum wage for some sites) but the tips made up for it. Being at a large hotel where a large percentage of guests will valet is ESSENTIAL to making good money. Run if they try to put you on a 1 person site that is a smaller / not extremely upscale hotel. Shifts are 8 hours. Depending on the site there might be an overnight person but the norm for most sites is: 1st shift 7am - 3pm, 2nd shift 3pm - 11pm.

Unfortunately this job does have a high turnover rate, that was known from the start, but when I first started as long as you showed up on time and genuinely tried there would be no problem with job security. That has since changed.

The higher management of Louisville, Kentucky has changed how management works at PMC. There is a severe lack of empathy for the valets, expecting us to be perfect smiling robots that know absolutely everything related to valet and the hotel site, even for those who are brand new. If there is any slipup, or even questioning of their authority or judgement there is the threat of instant demotion and / or complete termination from PMC. This has been the case for myself, and many others at this company.

I strongly advise to not work for PMC in the Louisville, Kentucky area if you wish to have peace of mind regarding job security, and managers that you can trust.

Worked for the company for about nine months at two different locations. The first location’s pay was pretty decent but inconsistent. since they had a low wage, you’re pretty much depending on your service to get enough tips from guests to make ends meet. Some of the locations aren’t considered luxury so most guests aren’t even expected to give tips to valet (which is understandable) but some of the non-luxury locations do get a bit frustrating when you go above and beyond for guests and you’re pretty much playing roulette to get 2 dollars or nothing at all in tips. The second location was absolutely terrible. The staff had decent relationships with each other but their mental health were deteriorating since the pay was extremely low compared to other locations. They’ll be days where you work an eight hour shifts and walk home with $60-70. If this happened once in a while that wouldn’t be too much of a big deal but when it happens three out of the five days a week, that would be a good indicator to find a different job. The company knows they can get away with paying us extremely low wages like 4 to 5 dollars an hour or even seven dollars an hour because they know that little tips we get from guests will break up the minimum wage threshold so the company could save money and not get in trouble. Apply at your own risk.

I started down in South Florida, it was a lot better down there. It was a lot less stressful, cars were all nearby, smaller lots, and lots of money. I transferred up to Orlando and my location up here is not good. Lots are a few blocks away and you have to be quick getting the cars as it can take 5-10 minutes to retrieve one, which makes the guests mad at you. Another problem is it is way more busy than my old location, and people never tip. I have to do easily 3x the work and I’m not even making enough money to pay bills. My hours have also been heavily cut due to us having way too many employees. The biggest problem is wrong locations. We mark the cars location, but people always mess it up, this makes it so that I can be going to get a car that’s on the 7th floor of our garage and then I get up there and it is not there. I then have to check our other lots which sometimes makes getting one car take anywhere between 20-40 minutes and you’re then exhausted (this usually happens to me during a huge rush) which is unacceptable. That is all because someone doesn’t mark the location correctly. The people that work here don’t care about their job and honestly don’t blame them because the pay is abysmal. Then again, you could get a good location and do barely any work and get a lot of money, it really depends on your location.

Imagine a place that tries to be a legit buisness while taking advantage of entry level workers with little pay and no benifits. Not a single thing to actually support ground level workers and they constantly rely on turnover to staff locations. Upper Management only cares about numbers and spread sheets and not actually helping the people under them.
Even places like McDonalds offer their entry level staff benifits you will get treated like a dog and then watch people get treated differently due to nepotism.

No 401k, no insurance unless you are a higher up individual, no PTO unless your a manager and it accrues at maybe a couple hours every 2 weeks, no holiday pay, they try to cap everyones hours at 32 to still say they are full time but to also avoid OT. They will ask you to provide much of the clothing to keep you warm or cool especially in the winter, no paid bereavement, no maternal leave even for managers, no discounts on hotels, and worst of all no accountability. Upper cooperate managers are disconnected from the company and do not value anyone but themselves!
 Stay away unless you want it part time!!


Wanted to pay their valet $5.50/hr for early shift even though it is far from minimum wage standards. They hope between base pay and customer tips, your total pay will equal minmimum wage so they don't have to come out of  pocket for the difference...which it does not most of the time. Customers are already mad they are charged so much for overnight parking, most fail to adequately tip their valet. Corporate leadership comes down on first-line Account Manager if they have to pay. They have the tightest budget in the world and prefer to hire 10 runners to work around 15 hours each week as opposed to allowing hard workers work full time (more than 32 each week). They can't keep quality work and my manager had to cover openings in the schedule, sometimes working 16 hour days with little to no support from upper-level management. Only time we saw them was when it was time for contract renewal with the client..then it was time to act like they cared. Work here at your own risk. If you do, you will see what Im saying after a week on the job. Pay is now $8/hr but tips still suck.

Full-time employee, currently working in Evanston, IL. This company has some of the poorest management I’ve ever encountered in a business. Benefits are only available to SALARY positions, even though the adds on Indeed explicitly say “Full-Time Benefits.” They do not specify that you have to have a salary paid position to receive them. Very misleading. There has been an utter lack of management at my property for over a year. There was no training when I started; everything I have learned I have figured out on my own. The tips are horrendous. (At least at my property.) I’m lucky to make $10 in tips a week. Partner that with the terrible pay and lack of benefits, and this company is a nightmare to work for. My fellow employees are great people and really fun to be around. It’s just that management is horrible - and the sheer lack of engagement with the employees and the lack of appreciation is very morale draining.

This may be a good fit for a college student who needs a flexible schedule. But, to work for this company full-time….I would NOT recommend.

I worked for PMC, Erlanger for 3 years and wish I could have every day of my life back. If not for the people I worked with it, I would have quit within the first week. Three years and not a single raise, not even as much as an employee evaluation. I was given a promotion to supervisor only to voluntarily resign as I found out I was making LESS money with MORE responsibility...Moving up in this company is a joke unless you already have a bachelors degree in sucking up. Running your heart out will get you absolutely nowhere here.

Anyone who knows PMC knows that Erlanger, Medical Mall is the absolute nightmare of nightmares; and the reason this was never fixed is because the management of PMC are too interested in their ego than the actual solution. Instead of asking for suggestions from people on the frontline, they bring in people from higher up to fix things because supposedly a higher pay rate means more intelligence hahaha...But, no. That never worked. Erlanger 3rd street is still a nightmare where employees overwork for unfair pay and their efforts are wasted and ignored.

A typical day at work: The only one to show up to work.
What you believe you learned: I am replaceable.
Management: Are incentivize to have employees write fake reviews so the company overall can sell more contracts. (take a look at the 5 star reviews for this company and how its all from ppl working management all around the same time of year. This was done to inflate the 5 star reviews of the company.) The hotel with the most positive reviews would receive a bonus to split with employees. Every review which included an Employee's name meant that mentioned employee  would receive a small bonus of $5.
Workplace Culture: Expect to meet new coworkers every week. Constant problem solving. 
The hardest part of the job: Being told you will make "x" amount then realizing the employees who make the "x" amount is less than half of what you actually make.
The most enjoyable part of the job: Guest most of the time are actually very nice (when not understaffed.) Sometimes they may provide better opportunities. 

I've worked in the hospitality industry for over 10 years and I've just become apart of the Parking Management Company team.  It's been an amazing experience so far to say the least!

Day to day operations for me can unfold from scheduling, payroll, revenue spreadsheets, and the most important part that makes this job special..."The People!"  The client, the customer, and the employees are all equally important to connect with.

There can be a shared challenge of mental and physical impact in my position.  However, when I think of the any hurdle in my job, I engage to challenge myself in a self development approach.

One big observation I've had so far are the opportunities within.  Training programs and material are well organized in manner where it's up to you to jump!  They want you to win!

Through the time I've been working the PMC I've come to understand that all the passion, values and energy that drive my success towards this industry are the same values PMC projects.  It's truly refreshing to share the same vision with the team that leads the company you work for.

Top Job Titles	Average Salary
Parking attendant 305 salaries reported	$16.18 per hour
Guest service agent 1 salary reported	$16.00 per hour
Shift manager 1 salary reported	$16.00 per hour
Auditor 19 salaries reported	$15.92 per hour
Concierge 23 salaries reported	$15.78 per hour

Working at PARKING MANAGEMENT COMPANY: Company Overview and Reviews

PARKING MANAGEMENT COMPANY

PARKING MANAGEMENT COMPANY Ratings

Popular jobs at PARKING MANAGEMENT COMPANY

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected