casino dealer

cage cashier

support specialist

security officer

player services attendant

PARX CASINO

Customer service is what I pride myself in. Parx casino is always doing their best to improve conditions. I inspired to teach table games and be in a department where I could be a part of the decision  making. I felt the need to move upward, and expressed my request to educate to one of the Floor Supervisors, as I had taught in a previous casino. I have over 30 years of knowledge about the casino industry, and wanted to move ahead. The job demand and home demand were a challenge, for which I've always done both for many years. At times, I had to return as a homemaker for the sake of my family and children, and I needed more flexibility. The year before, I was hospitalized and was in serious condition. I know the rules of the casino and felt it wouldn't be fair to myself or Parx to continue if I felt the job could be detrimental to my health. I understand casino rules and signed up and agreed to their terms. I voluntarily left.

Every day could be one big party, and it was up to all of the team members to insure that our guests at Parx Casino in Bensalem, PA were having a good experience at the table games, restaurants, slot machines, and any service that they required in order to create a great entertainment venue. Good customer service is an every day goal, and management required that we give our best to anyone who wanted to play at our games or dine at the restaurants.  Multi-tasking is a challenge, and each supervisor knows this. It can be hard at times, but that is why we could rely on our superiors; to assist and help us if it becomes extra busy - no complaints here!

This is for anyone deciding to be a dealer, your selling your soul to them, you work hard for very little pay (around 5 bucks an hour) and no gratification from management. You split your tips which is fine but tips pay shouldn’t be considered for what they actually pay you to do your job. They boast about how much you can make but they should never even discuss it when it’s not coming out of the company’s pocket. You can not have an emergency or life issue or any type of issue on or off there property or it will be counted against you and you can be fired for any reason. You pass out on a live game and have to go to the er in an ambulance guess what you get a point and at 5 points your fired!! There’s an ongoing feeling that management has favorites, they promote the worst person you can think of and they belittle you every year when it comes time for yearly evaluations and if your good they’ll give you a raise of 10 cents, 10 CENTS!!!!! 25 cents if they like you.
They’ll sweet talk you until it’s too late.

In a typical day as a poker dealer you will experience highs and lows. It may take a little while for you to learn how to handle the attitudes of the players but once you get used to it, it is a job that you can settle into very easily. There are opportunities to move up every so often, but unless you see this as what you want to do for the rest of your life it's hard to do.

The management and supervisors in the poker department are great people. I can't think of any time where I had any problems with them, but I never did anything to make trouble. 

Most of the co workers I worked with were good people, however there are some people there that with their constant complaining of mundane things create a toxic enviroment. The best days, are days that the casino feeds employees so that they are usually too busy stuffing their faces to complain.

Overall I enjoyed my time there. I met some great people, but I knew that it wasn't what I wanted to do for the rest of my life so I made the decsion to leave.

There are many pros and cons to working in a casino environment, but overall I consider myself blessed to have acquired a position to help me get through college and currently continues to help me financially. Being a casino, the workplace culture includes gambling and cocktails, so a typical day at work requires me to inform customers I may no longer serve them, they've had too much to drink, or I need to call a manager to show them there is an intoxicated patron on the casino floor. Through this job, I have learned the best way to handle stressful situations, such as customers who have lost a lot of money and also can not get a drink because they are visibly intoxicated. I've learned strategies to deal in this high stress environment and find it's helped me with future employment in the way i'll handle my peers.

No one knows how to mind their business. If you ignore them and try to just go to work and mind your business people get offended because you don’t want to be friends with them and share your personal life with them, which is by the way none of their business. This company hires unprofessional people who worry more about trying to catch their coworker’s attention than dealing with the well-being of the guests. If you want to work here, be prepared to tell people to leave you alone. Every shift coworkers tried so hard to get my attention to talk about non-work related things, they failed to worry about their own lives. Just because you say “hi” doesn’t mean we’re friends. Some people are just there to trade their time for a pay check, not to make friends or get wrapped up in workplace drama. If I had to just deal with the customers, I wouldn’t mind it. But it’s the coworkers that make this job unbearable.

If you work hard, can socialize with others, and follow directions you'll do just fine. If you love working with large sums of money and all types of customers looking for a good time then this is the job for you. Team work from co-workers and management on solving technical problems is top-notch. Management love the idea of getting you cross-trained in all areas of the cage. Watch out for the point-system; racking up too many points counts against you. Parx Casino employee culture is great on diversity, but sucks when it comes to making you feel welcomed. For example, you can walk pass a co-worker/manager in the hallways working in your same department and they won't even acknowledge you. 

1-Interview - I’m left waiting for over an hour for pre-arrangerd interview. 
2-F&B Manager finally arrives for Interview, vaguely apologies for being late.
3- F&B Manager offers me a pt job (server) once new outlets begin to get ready to open
4- I follow up 4 times via email ( over a 3 month period) on status of hiring (remember I was offered a pt job) no response until I cc human resource, then F&B manager acknowledges my email,  refers to me by wrong name, tells me hiring is in holding pattern. 
5- I follow up via email to F&B manager again, I also cc HR, I tell them I assume there is no room for me as it’s been 3 months and all new outlets have opened. I question; why offer a job you know you’re not going to follow through with?
No response. even with HR cc’d
So unprofessional...just call, email, text  that you’re not hiring anymore or give some lame excuse, don’t lead people on and lie.
Clearly..Integrity is not a priority at PARX

Management can not control their own employees! It's pretty comical actually. The only reason I am giving this place 2 stars is simply because I like my co-workers. They're a great bunch of people. Well, at least most of them. There is one food and beverage manager in particular that absolutely should not have the position she has. All she does is flirt with the staff and make things awkward. She was also caught talking down about another employee, which is not management material at all. Other than that, she walks of the line for hours to pick up the slack of the other managers leaving us workers screwed if we need a void or if a guest asks for a manger. Not to mention the work she is doing for hours of the day is paperwork that could easily be finished in an hour tops if you are an intelligent and educated human being. But hey.... no one's perfect, so who am I to judge.

I truly enjoyed every shift because there was never a lack of work. The work is fulfilling due to the way poker and its seating effects the human body. Compiled with other daily stresses, providing a moment of intentional therapeutic work has led to knowledge being spread quickly about the importance of massage therapy. My personal goal as a massage therapist is not to massage as many people as I can but to educate as many people as I can on the importance of autonomous preservation. It is with extreme confidence that I say this team is dedicated to the well being of each and every client in the exact way that I am. The support amongst the team , from The Boss to the new hires is exquisite. There is always a feeling of "We got you" amongst staff, which translates across Parx casino staff overall making each shift a joy to work through! 

Top Job Titles	Average Salary
Casino dealer 3 salaries reported	$53,333 per year
Cage cashier 4 salaries reported	$16.50 per hour
Support specialist 3 salaries reported	$18.00 per hour
Security officer 3 salaries reported	$18.00 per hour
Player services attendant 3 salaries reported	$14.50 per hour

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