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PBS WEST

What is the best part of working at the company?
We were all like one big family working together.

What is the most stressful part about working at the company?
Didn't actually have stress issues there, rather simple work.

What is the work environment and culture like at the company?
Friendly, we all got along great! Just didn't pay very well.

What is a typical day like for you at the company?
I was an account resolution representative, worked with insurance companies and patients, to get the claims resolved and paid. Daily sent out new claims to multiple companies for payment.

Company is constantly making changes with management not aware what they are doing and making huge mistakes. PBS has hopes to grow but because of poor management and direction this likely will not happen. Their is absolute no standards or structure here, this is not a place I would recommend staying long. The people are decent to work with but the culture is extremely negative and upper management is all over the place with no one  being on the same page. Also people get hired by word of mouth rather then the proper talent for the position.

Place is good for most part because of the people who are on the floor working. Direct supervisors for those people are mostly competent but are held back more from upper management's lack of fixing issues brought to them by people doing the work. Co. claims open door policy but really you have to have the solution to the problems you find. "Don't bring problems, bring solutions."

Terrible management. Terrible communication amongst management and management to employees. Promotion to team lead heavily influenced by personal relationships and not at all depth of knowledge of the department. Heavy turnover due to lack of adequate compensation and heavy workload in all departments as well as the awful communication and unreasonable expectations.

They didn't care if there was work that you were responsible for unfinished. Everyday you would start out behind. There were no extended hours to get stuff done. They had grown too quickly and the staff was insufficient for the number of clients they serviced.

Excellent Management and Organization - cross training amongst departments was crucial and welcome, which provided more knowledgeable employees to help with deadlines in other departments if necessary

Be prepared to work hard, keep your nose to the grindstone and just do your job. 

PBS West is a sound company and the CEO is doing her best to make sure all jobs stay in the USA.

It is overall a very good place to work. The only reason I would want to leave is for career advancement and salary increase.

Everyone works as a team and helps each other out. Great management who build you up and are open to suggestions and new ideas.  They don’t belittle you for mistakes. Instead, they take the initiative to explain to you and show you correct ways. I always look forward to my day.

PBS sets high expectations and operates with strong integrity, creating a culture of accountability, professionalism, and commitment to doing things the right way. Strong team support and approachable management. Collaborative environment and stable workload.

The management here treat there employees very well and have realistic expectations.  A positive attitude is encouraged by example and can be seen at all levels.

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