room attendant

line cook

front desk agent

banquet server

public area attendant

PCH Hotels and Resorts

I worked at PCH for a very short period of time, 3 months. I was brought in to address problems in a specific department.  Having a long background in supervision, management, and leadership, not only performing in those roles but teaching them also, I found the leadership in this company quite disengaged and unsupportive. 

As an example, I notified several different levels of managers of a number of security related issues within 3 weeks of being hired.  None had been addressed when I resigned.  Another example, the day I resigned was the first time a core function of my position was ever explained to me.

Senior management, notice I did not say “leadership”, ranged from poor to atrocious. During my short time there, and shortly thereafter, 4 of the 6 managers who worked for the same person I did, quit.

The culture among the employees, because of that lack of leadership, was not to excel but simply to not get in trouble. This leads to almost everyone at every level simply complying (so as not to get in trouble) as opposed to being committed to excelling at their jobs. Employees do not feel valued and they are correct. It was almost as if management took the tongue-in-cheek admonition, “The beatings will continue until morale improves” seriously.

Overall, a toxic environment.

PCH Hotels and Resorts was great to work for. I worked at the Renaissance Riverview Plaza in the Harbor Room. Working for the company taught me confidence. I remember when I was shy, too afraid to pop a cork off a shampagne bottle. Before I left there, if you asked me for a drink, you got it! The team was fun to work with. Even the roughest day didn’t end without you smiling at least once. 

Another cool thing is that the application can be done on sight! This gives you a chance to go in and make a good impression.

The Restaurant Manager is very passionate about the staff. The pay rate of servers is really nice,  but some days are really slow, and hours get cut short.

The general manager, HR manager, and other various managers/supervisors all left in the year that I worked here. There is definitely a cult like favoritism thing going on with management. Tons of gossip. There are so many managers here who think very highly of themselves. Easy job. Not challenging at all. This is a good place to get your first leadership position after school because  you are able to transfer to a different position/title after 6 months. You dont get tuition assistance or 401k match until after a year of employment. Room for growth if you're willing to move to other properties throughout alabama. Definitely not a place to have a long career at simply for not being able to trust the company and not much salary increase.

I worked here for 3 years. Management doesn't care about you. People try to get each other fired, talk about each other, and act so nice to each other's faces. The upper management allows all of this to go on. If you try to defend or protect yourself from this behavior you will become even more of a target. I can not believe grown adults behave in the manner that they do at this work place. I worked with a handful of people that were good and decent people. Most of them are not. Especially the ones that have been there five years or more, they are the worst offenders. Save yourself the hassle and find another place to work.

Starts off as a good working place. There are a lot of good people that work here.  Then you find out you don’t have any time off for a year, decent pay raises or the ability to move upward. 
Management uses the policy from their perspective to make the situation work for them, not to support the teams they work with. 
Pay is low for some positions, and work hours are long for full time people. There are people in management for way to long, they get to comfortable for changes that need to happen. 
Gossip, unprofessionalim and overall dysfunction is the normal way of life here. 
Expect to be dissapointed frequently.

What is the best part of working at the company?
If you like to be micromanaged talked down to by the manager. Only a few of others are nice and professional with you.  As for the job it is easy and your officers will be a joy to work with. That's is the only reason for the 2 Stars.

What is the most stressful part about working at the company?
The manager in the grander state of things only thinks of himself.

What is the work environment and culture like at the company?
Overall okay with the one exception .

What is a typical day like for you at the company?
All good when the manager is off or out of the office.

Executive Housekeeping nor any management in housekeeping has any leadership skills or housekeeping skills. Upper management is no better. Bad pay! Human Resources says they will change you to a different position if you are not happy with current position. Lies! Will not let you leave a department to promote up. They tell you what your hours and start time are just to change it after you start and want you to work longer and under staffed. Upper management has know idea on how to run department nor know anything about housekeeping equipment or tools.

Upper management is meadocre at best. The outside looks amazing but the inside is a dump. Employee dining room is substadard. Bake shop is too small and is filthy. Typical corporate mentality, quanity over quality. They love to use temporary help which prevents them from building a solid team, in the food production areas. A lot of show without any substance. Could be a gem but just a dud. Most of those familiar with the property concede that it has went down over the years, especially since it became a corporate owned property. Remodeling is suppose to be in the works.

The work environment is toxic. There are multiple MARRIED members of management having work affairs with each other. Upper management offers no support for the under staffing in housekeeping, restaurant or banquets. They work their best workers into the ground with absoulutey no solution in sight to help the work load.  The HR department acts as if they care. But as long as they don't have to leave their fantasy land to stop looking at pintrest for decorating their office they are perfectly content with the rest of the conditions in the hotel. Please save yourself the headache.

Great people to work with. The house keeping manger is fake to your face. The GM has no back to stand up to her. She acts and treats her employees nice to the face and stabs them in the back. She is also big buddies with the lead of HR and gets anything she wants. The Engineering Manger is great he is the only good one there. This is the Shoals location. They talk a good game and it seems that way at first but don't be fooled it's really just a cover till your there for a bit. The truth does come through.

Top Job Titles	Average Salary
Room attendant 2 salaries reported	$17.50 per hour
Line cook 7 salaries reported	$15.79 per hour
Front desk agent 5 salaries reported	$14.20 per hour
Banquet server 20 salaries reported	$14.75 per hour
Public area attendant 2 salaries reported	$13.50 per hour

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