production coordinator

order processor

production technician

customer service representative

shipping and receiving clerk

PCNA

A typical day at work consisted of coming in and sitting in a cubicle, logging onto your computer, checking emails, and receiving and entering imprint orders into a work order program.  I learned a lot about art, and how the material used in certain products could affect what types of imprint methods that were used.  Management was very open minded, most were friendly (my initial supervisor was friendly, however, had an extremely negative outlook, which trickled down to her team.  This made it difficult to deal with)
My coworkers were extremely friendly and helpful (yes, sometimes you had one or two that were jerks), but everyone there truly cared about what they were doing, and about producing a quality product.
The hardest part of the job were the hours.  There is a lot of mandatory overtime, sometimes up to 11 hour days, and 5 hours on a Saturday; if you had made plans for a Saturday, and the Thursday before, they announced overtime, you had to either cancel the plans, or use your own paid time off, which is very skimpy at first.
The most enjoyable part of the job was the variety of work, and that management was not in your face all the time.  The training staff is top-notch, too.

My advice to management: do not refer to yourself as management.  Refer to yourself as leadership.  Let this trickle down to the supervisors, therefore fostering a culture of positive, happy growth.  Retrain employees on new techniques.  Also, for those who receive RCM's, and there is a pattern (for example, if the majority of an individuals RCM are due to shipping, or art), retrain them in that area!  You have some great talent there and believe it or not, people do actually want to be good at what they do.

Also, have team builders! Pair an OPS team up with a PDR team to work on a common project, even if just for fun- this would help break the ice between the two side.  Mr. Silva, Mr. Silva, tear down that wall! Tear down that wall, Mr. Silva!

Lastly, at the start of the year, give people a pool of "overtime credits;" which would basically work like this.  Let's say, hypothetically, that you gave everyone 10 overtime credits per year, and, on a given Saturday, there were 4 forced overtime hours, and it was my Moms birthday and I could not work, let me use 4 of those overtime credits, and not my own paid time off!

Had that last condition been met, I likely would not have departed the company.  I liked my job and the people, but I come from a large family who often likes to do things with each other on weekends.

Pros: Ok pay rate for the area.  Plenty of mandatory overtime if you are one of those people who do not want any kind of work/life balance.

Cons:
The software used is old and outdated and crashes often.  When the main software crashes for a few hours, the work piles up and adds to the already long hours.

This a high stress job where you will have people screaming at you because you tell them that the artwork they want to print on a cheap $0.50 pen has details too small that will not print properly.  Or they will be throwing a fit because even though our website sets a limit on how many pieces can be produced in how many days, customers will throw a fit that they can't have 10,000 pens decorated and shipped the following day, The customers are used to getting whatever they want and Leeds doesn't have the backbone to enforce rules and always gives in.

You will work a lot of mandatory overtime.  A lot.  The majority of the previous year was 10 hour days, 5 days a week.  With a lot of mandatory Saturdays as well.  They will even schedule mandatory Saturdays on the few 3-day Holiday weekends we get each year.

There are only 6 holidays per year where you will have off: Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas, and New Year's Day.  With the exception of these days, you are working.  Unless you use your PTO/Personal time, which they are equally stingy with.

This is a company that expects you to devote your life to the job and expects you to be thankful for it.  Then, even when you do put in all the excessive hours and put up with everything they show no loyalty back. They will always just try to find somebody to do the work cheaper, with no regard to the quality of the cheaper work.

The last few months have been the only time that we have not worked extra long hours, due to demand being low from COVID.  Hours have been cut and we did not get our yearly raises that we rely on.  It has been an eye-opening experience that the only way you can make a decent living at this job is if you work 50+ hours a week.  Working reduced hours highlights how pathetic the hourly compensation at this job is.

I’m currently an embroidery hitter and I’m really enjoying what I’m doing. I’m very competitive and I love creating things, so I’m having a lot of fun. I really like my coworkers, everything is great but…
Working 10 hrs a day, waking up at 3AM and leaving work at 2PM is just not it.. 6 hrs on Saturdays also waking up at 3AM is just exhausting. My main hobby is going to the gym and lately I haven’t been able to go, my body just can’t take it anymore. We have no time to recover. It gets to the point where we get tunnel vision at work and start messing up on basic things because it’s hard to think while you’re super exhausted. So I can’t even enjoy the things I love to do, because work is my life… I always try to double metric, I try my best to have really good numbers but I come home after work, eat dinner, nap, wake up, shower and brush my teeth and go back to sleep… Its August and people try to compare this time to the end of forth quarter, but this is my thing.. We work long hours and Saturdays during the busy fourth quarter but at that point we’re pushing ourselves because we know that shut down is coming so we’ll get some decent rest… Right now there is no rest, there is no hope or end goal… There’s just work and nothing else.. This company can’t keep people because we’re all exhausted…    If you’re thinking about working in apparel, I do recommend it when it comes to awesome coworkers, fun and fast work and stuff like that… But you must love working and have no other hobby and/or life outside of work. You must be ready to give this company your soul. This is the best job I’ve ever had but holy ****, when will y’all realize that you’ll keep your employees if you give them some rest? No wonder why people are quitting and pointing out. 

I’ve been with PCNA for a while now and genuinely enjoy working here. The benefits are some of the best I’ve had—great health coverage, generous PTO, 401k matching, and remote flexibility. Even though my team is fully remote, leadership puts in real effort to make us feel connected through virtual events, strong communication, some in-person opportunities for those that can make it, and regular recognition.

I also feel incredibly lucky to have a manager who truly understands the importance of mental health. They check in regularly to make sure I feel supported and balanced in my responsibilities, which makes a huge difference in day-to-day work life.

The workload is steady but manageable, and it’s clear the company is investing in modernization and continuous improvement. If I had to name areas for growth, I’d say base pay could be more competitive in some roles, and there are occasional gaps in interdepartmental communication. But overall, it’s a positive and supportive culture with opportunities to grow and great people to work with.

Working for Cleveland Clinic was exciting at first. However, the training for patient care nursing assistant and the job itself greatly differ. Compensation was also low. The job requires one to multitask on a daily basis, doing many things at once. It can be both rewarding and frustrating, depending on management and work settings. It's sometimes impossible, to be more than one place at a time, this position had me running around constantly. 
The workload is tremendous, and to me, was not worth the payoff. It was also very stressful, even to some of my co workers who probably don't get stressed out easily. One cannot earn a decent living at this job, as mentioned, and is not worth the tradeoff. I wish this job had a greater compensation. If managers are unfair or treating you poorly, you are basically the "bottom of the food chain" and are expendable. One has to put up with a lot of garbage, if your manager gets angry or emotional. Some managers, like mine at the time took out her personal anger and frustration on her employees and was very unprofessional often times. She did not separate her home and work life, and that right there was a huge red flag. She also did not treat her employees fairly and equally, and "played favorites".

I have worked at Leed's for 5 years in the office working through 2 self applied for promotions. With Leed's recent lay offs and outsourcing jobs I have been demoted to a different department. This company has quickly been money hungry with offering worse healthcare options at higher costs, offering no more bonuses, comical Christmas gifts. Not to mention overloaded job responsibilities to meet as attendance and morale is low. This company cannot keep employees for very long. This is the reason for outsourcing and getting rid of over time. A lot of employees rely on the voluntary/ mandatory OT as wages are subpar for the amount of work. Many employees who work here have 2nd jobs. Another reason for leaving is the depressing Paid Time Off incentive. Used to be 1 year earned for each year worked maxed at 5 weeks. This year on 2018 this incentive was rid of and in place is now 1 day earned on top of first week earned; and 3 sick days. Not a great place to work but is a decent first job to get the experience and to look impressive on paper. Most fellow employees are great to work with and always lending helping hands. Upper management has slowly been fired or quit along side with lower level employees. This is just a depressing place to work that is close to home but pays JUST a little bit higher than some places.

I’ve been here for going on two years and this is my last year here. When I started, during orientation HR told us that if we attempted to unionize we would be fired. There is no room for improvement and despite what they say. I applied for a better position and have not heard anything for months along with other people in my department. I was told the only way I would get back onto the morning shift is if someone were to quit. Our jobs are slowly dwindling with people having to fight over work to do. Even during the “busy season.” We do not feel appreciated and do not get along that well. I’ve filed complaints on a coworker who does nothing but badmouth other coworkers and no action has been taken. She bullies our supervisors and nothing happens. The new bonus system they have in place is unrealistic for the departments due to how they try and pin blame on certain departments. There’s little to no communication with people getting mad when no one ones what the correct procedure is for arts/proofs. I do not feel engaged or supported while working here. The only perk is living close but even then I dread coming in to have things pinned on me and people being miserable with their lives. Would not recommend to anyone who’s considering working here.

Although they always say they care most about their employees the truth is customers come first and employees are at the bottom of the list. All they need to say is customer impact and bam your working Saturdays and long overtime workdays. Work in the warehouse is super physical and its in a dirty and hot area. Not a problem other than the pay is so low compared to other companies out there. That is if you are even lucky enough to become a full time employee. Expect so much from you and when you kill yourself to complete it to get out of there in 10 hours they assume you can handle more and more making it to the point where you go home dead. Most enjoyable part of the job is hearing the beep of your badge when you punch out at the end of the day. Good parts about this job is you get paid a little bit of money and get a great workout while doing it with some great employees. Would love to work there all of my life if management could see that something needs to be done to make the lifes of the employees more enjoyable.

After moving to this area I took a temporary position in Human Resources. This company took me under their wing. I had several managers and directors to learn from and they encouraged me to  work my way up in the company. They offer a tuition reimbursement program and do encourage you to grow in the company. Managers help you grow within your position. 
This company is a top supplier of promotional products. They are growing in leaps and bounds. This kind of record keeps me at this company. 
It is very fast paced and teamwork is ever present. You can see the managers and executives rolling up their sleeves and working right alongside of their employees. It shows the employees they care in many ways. 

PCNA offer discounts on products to their employees. They do many nice things for their employees that you just don't see major companies offer their employees much of these days.
If your looking for a great place to work and grow in your career this is the company for you!

A lot of people leave really negative reviews for this job, but overall it is not THAT bad of a place to work. The pay could be higher, the benefits could be better, however it is mostly unskilled labor. I worked a few different positions with PCNA over the years, including: stamping, transfer application, and the temp inventory project. If you freshly graduated high school or are looking to get some general work experience, this is not a bad place to start. However some employees and supervisors can be more trustworthy than others.

Each shift has a different feel to it, as well as each different part of production. The work environment from coworkers and management can vary depending on shift and who the supervisor is. I no longer work here and have no wishes to come back due to me getting into a different career field.

Top Job Titles	Average Salary
Production coordinator 9 salaries reported	$20.60 per hour
Order processor 3 salaries reported	$16.16 per hour
Production technician 1 salary reported	$13.50 per hour
Customer service representative 3 salaries reported	$19.08 per hour
Shipping and receiving clerk 3 salaries reported	$23,333 per year

Working at PCNA: Company Overview and Reviews

PCNA

PCNA Ratings

Popular jobs at PCNA

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected