insurance agent

sales representative

business intelligence analyst

regional sales manager

support specialist

PFP - The Family Security Plan

They tend to fire people very quickly if they don’t have a good perception of you (even though you complete the work). In the small amount of time of working there, I witness at least over 20 emails concerning terminations. Poor management skills, poor on boarding process and lack training material within Analysis department. 

The employees seem to also think too highly of themselves, making it seem as if the workload is difficult, when in reality it’s simple, but because of that mindset, new employees are look down upon if they don't understand business process right away.

Also manager had a terrible memory and awareness of what was taking place in department. After reporting and emailing him concerning task, when revisiting those conversations he seem to be lost, like he didn’t know what was going on. Because of that, his thought process from that point, made it seem as if I was not taking care of task fully.

Another point is concerning QA process within department and questioning. Initially once hired it was encouraged to ask questions as much as possible and also before sending out reports to have team members check it. After following this process months later, manager expressed through body language (response to questions) that I had a lack of understanding concerning business logic, even though I explained and demonstrated within email that I had a full comprehension concerning all these matters. 

Concerning QA process it was also encouraged to have other members check work before sending out reports. Months later after following this process and reporting to manager. It seem to be frowned upon and from his perception that I was incapable of completing the task on my own, even though I was waiting for them to give final approval. 

Also it was mention that on my part there was a lack of questions ask on our phone call meetings that we had with a credit union concerning receiving files from them. We spoke about one field in particular and it was very simple (no questions needed to be asked). But since manager didn’t feel I was asking questions on call, that was a problem, not realizing that the content of the conversation was so simple and straightforward that no questions need to be asked.  

Another point to bring up is the change of personality. I believe strongly that the reason for the change of information concerning initial hire and last days working here is due to another employee who was hired along with me, left the company after working there for less than a month. Once he left there was a complete change of attitude with manager. 

Overall, I would be very hesitant about joining this company unless your family member works there (you have a better chance of them being patient). Company does has have good culture, but the BA and other departments are cut throat and will appear to be nice but will get rid of you right away. 

Also it should be noted that before my departure, (after other coworkers left) I was no longer include within meetings on my calendar. Meaning that management was already putting me in a position to fail.

You won't get anywhere in this company unless you are related to someone else there. The only plus to this company is that the pay is decent and the location is convenient.The health insurance is so-so. Be prepared for favoritism like you have never seen before, with no absolutely effort to hide it.In fact, it will actually be flaunted in your face. There are a few office snitches, but most of the people there do not want to do their jobs. THERE IS A MANAGER WHO HAS TROUBLE KEEPING HER HANDS TO HERSELF!!!! She its cute to come up and poke people in the back to get their attention. The environment is VERY VERY cliquey, worse than middle school ever was. I have never seen so much backstabbing in my life. Management is a joke. There is one supervisor there who thinks she had friends, but the truth is no one can stand her and everyone makes fun of her behind her back. Everyone is nice to her face, but this is only because if she does not like you, you will suddenly be out of a job. There is another "supervisor" who is really just a glorified clerk and knows nothing about procedures. The customers called "members" are difficult at best. The majority of callers are downright abusive. You will get one call after another where you are cussed out and called names.There were several occasions where reps were in tears after a call. Your hours and/or job duties will be suddenly changed without notice. They are not honest about the job when they hire you. You have to pass a difficult test for customer service. You have to study for this on your own time unpaid, but they do not tell you this until your first day of work. They also misrepresented my starting salary. After I completed the license training, I was told my new salary would be less than what in my offer letter. It was a small amount, but I was told the letter was "a mistake" . It sent up a HUGE red flag and I knew taking this job was going to turn out to be a mistake. But because it was a very small difference, I did not make a huge deal, I just casually mentioned it. I wondered what else they would offer me in writing and then say it was "a mistake". It told me something about the company, and I would have walked out on the spot if I hadn't left my previous job and the position already filled. The day I walked out of that place for the last time was honestly one of the happiest days of my life. This company sells supplemental insurance products, and targets the lower income/ uneducated brackets. Field sales reps trick people into signing up, management is fully aware of this and anyone who tries to call attention to the questionable practices loses their job if they don't keep their mouth shut.

Most days you walk into the office to hear about another 'fire' that has reached its tipping point. Once the 'fire' is dealt with, which often does not mean solved, there is a calm that is soon filled by constant bickering between co workers and staff. The direct manager clams to have a hands off management style - turns out this is not so much of a style rather his lack of ability to manage. 

The departments work place culture is filled to the brim of department heads and employees talking behind each others back. Often the phrase 'I do want to talk about other managers' is used, this comment does not hold true to the conversation that lies ahead. And if the conversation is not about other people and their work ethics or their inability to use the work place technology, the conversation devalues into that of employee body image, attitude, and which new (or old) employee you would like to cheat on your significant other with. 

The most difficult part of the job is surviving in the department culture. If you are someone that walks around worrying that 'everyone is a protected class' you will fit in the department just fine. Oh and I almost forgot, the conspiracy theories. - Honestly, its just depressing.

The most enjoyable part was the rest of the company. The workforce is full of great people that anyone would be happy to support. My personal experience with management of other departments was also very pleasant.

PFP was a great company. It was the most diverse company I've ever worked for and had a good culture. The main problem was when certain managers were swapped around in our department and we ended up with a new Supervisor in the Connect Department, everything went downhill. Or head Manager used to be so attentive to us, always had time to speak to us, always was there to help us and encourage us. Then when changes were made and our Supervisor took on a manager position in Sales and 2 Supervisors from Customer Service came to our department everything changed. Everyones energy went down the drain, people were quitting left and right due to the stress and pressure, people were getting fired for frivolous reasons, numbers went down, our manager even stopped coming to our monthly meetings. Her supportive attitude she had for years went away. It started to get very bad there for everyone in the connect department.  

A typical day at work included driving 2-4days a week driving 75minutes or more to work across the sales region (varied widely by region) with an early morning phone call to my sales manager, setting up my sales area and greeting potential customers and presenting and closing the sale. There was frequent contact throughout the day with my sales manager. The day ended when I broke down my area and called and submitted my sales numbers for the day.
I learned how to interact with coworkers, both peers and management, of all ages and experience in a professional environment. I learned numerous ways to start, present and close a sale and most importantly discovering the need of the customer. 
PFP Management was fantastic and very supportive, always actively looking for ways to communicate their years of experience and valuable information. I seriously cannot say enough good about the management.
Hands down the hardest part of the job were those periods were sales were not forthcoming. That's bound to be the answer to this question for any sales job.
The most enjoyable part of the job were the benefits and perks such as regular company dining outs, prizes, contests etc. Also, ending a day with several sales and going on a streak of sales is an amazing thrill.

The company will NOT pay you any of your earned commission if you leave. Their Managers call them commission, but HR and the handbook call it “Incentives.”  By using incentives, they can screw you out of it!  Watch your paycheck, especially if you are due to get a raise. You will have to remind them of it or you won’t get it. Company puts on a good front, but you have to be in the clique. Then you can get better calls and actually maybe make some money.  Best you will ever do is 8-10% which, for the work, is peanuts. Probably because everyone in the corporate office is a VP of something so they have to screw you to pay them. High turnover. I saw at least 6 people quit while I was there a short time. I had the courtesy of giving a two week notice and then was let go that day and told I wouldn’t get my earned commission from the previous month because you have to be employed at the time the “incentives” are paid. By letting me go, they were assured that I wouldn’t be there, thus wouldn’t have to pay me. Real ethical. Bottom line is this, if you join the company, you will get screwed out of money if/when you leave, more likely when!  

My experience at Family Security Plan (FSP) was disappointing. The role was not accurately described during the hiring process, and I was expected to generate business relationships without additional compensation. I also traveled extensively throughout Georgia with inadequate reimbursement for expenses.

The company stated there were no chargebacks, but agents were later impacted by “NTOs,” which function similarly. Management was often unprofessional, with poor work-life balance expectations, pressure to work weekends, and unrealistic sales goals despite limited lead generation support.

I also experienced a hostile work environment, favoritism within management, and concerns regarding commission payments. While the training program creates a positive first impression, my overall experience was marked by poor communication, lack of support, and inconsistent management practices.

Prospective employees should ask detailed questions about compensation, expectations, and management structure before accepting a position.

PFP has an amazing group of people! The new-hires got welcomed by the CEO & flown to the headquarters for the last 4-5 days of training. They fed us everyday and put us in a beautifully remodeled hotel. Unfortunately, I did not like having to cold-call our members during the middle of their workday, beg them to stay on the phone with me, and to sell them life insurance even if they already had a policy. There were also pretty high quotas to meet. When I expressed my concerns with being able to make the quotas, I asked if there was another position within the company I could take. They surprised me and actually looked for another position for me instead of just brushing me off. Amazing people! If you are great at selling via cold-calling, this is a perfect place for you to work. Otherwise, it may be hard to make their goals

I love working at PFP. I go to work, talk to people all day and come home at a decent hour and then play with my kids.
They do an amazing job of training their employees. You can tell they invest a lot of money in people, upfront before they start selling.
My co-workers are my extended family.
The hard part of the job is the downtime, you have to be creative and never get down. Be creative and think outside the box or in this instance, outside the credit union lobby. The good thing is that your co-workers are always there to help you.
The best part of the job is getting to help people. It never gets old, people telling me how I helped them protect their family and without their policy that I sold them, they would be in a really bad place.

If the management wasn't so poor this place would be great. However, the management is so abusive that myself and many former employees have been traumatized by them. Near the end of my 6 years with them when they terminated me without acknowedging they terminated me to save on having to pay unemployment benefits, I would have panic attacks in the middle of the night related to the mental abuse, character and integrity assault as well dishonesty that was dealt by the hands of management. In addition, deceptive sales practices are rewarded there at the expense of working class families.

Top Job Titles	Average Salary
Insurance agent 34 salaries reported	$82,500 per year
Sales representative 5 salaries reported	$74,000 per year
Business intelligence analyst 2 salaries reported	$65,000 per year
Regional sales manager 4 salaries reported	$95,000 per year
Support specialist 2 salaries reported	$41,000 per year

Working at FSP, The Family Security Plan: Company Overview and Reviews

FSP, The Family Security Plan

FSP, The Family Security Plan Ratings

Popular jobs at FSP, The Family Security Plan

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected