nurse

paramedic

pilot

aircraft mechanic

captain

PHI AIR MEDICAL

Fist off i want to say this company does wonderful things day to day to save lives. I did think this is the company that i can see my self there for a long time if i work hard and show my willing to learn. Yes and no. I was recognized when i was a Pre-Biller to go to the NSA Department(I became Employee of the month once i moved to this department) because they needed my help and knowledge so i said yes on the bases that it would be temporary and would be able to move back to to Pre-Billing if i didn't like it. I became more knowledgeable by cross training to do everyone's job, taking on duties that I left that I can do really well and showcase my skills. I guess i was to much of a go getter and a yes man that they just added more and more and more to my already full plate. At times i was covering 2-3 peoples duties while doing mine that need high level of details for CMS complaints. That said dont work more then what you need to here, dont be a go getter here or you will be taken advantage of your hard work. This places made me have the worst anxiety months after working here. Its been super sad that they made me walk out after working so hard and voicing my concerns and worries for months. I have Ethics and morals i ask for help, i said they are building me up for failure,  I ask if i can get a laptop so i can work my 40 in the office and prep my documentation for my federal complaints for submitting. Only if i request it and check it out and bring it back the next day so that defeated the purpose. I asked for more pay due to that i was doing the hard work that others in our team that get paid a lot more do and i do more work then 80% of them do and made far less mistakes and pay they they do. I then asked I didn't get a yearly review regarding to my productions and what i want to do to further my carrier with PHI was informed the quarterly review is basically that. When I heard that I knew that its time for me to leave because I am not going to make my position better and my concerns are being pushing under their own work load. The people that i worked with i do miss but drowning in work crying in my corning induced with overworked, no support in the work Que other then the person i was training.

As a decade long employee, I have watched the mismanagement evolve (devolve) to its present state, a state of chaos, dishonesty, and favoritism/cronyism that trumps even its former state of disarray. They have just placed Air medical crews under RLA rules (as opposed to FLSA) and, while giving a moderate pay increase, have increased our working hours to 48-72 hours weekly with assigned shifts and NO OVERTIME pay-that is unless you work even in excess of these overwhelming number of hours, and even then good luck getting your pay check correct, as immediate supervisors, upper management, HR, and accounting are all on different pages as to how to pay. They are very quick to take hours of pay away, but somehow can’t manage to compensate correctly for hours worked in excess of normal schedule. There is room for advancement here...IF you manage to ingratiate yourself into the caste If cronies, brown noses, and know nothings. Education, experience, and skill are NOT qualities they promote or appreciate. There isn’t a single operations manager with even a bachelor degree, and the new regional director for one region has only basic medical knowledge. Medical/dental/vision/401k are all reasonable. PTO is ok IF you are not medical crew. Medical crews get the equivalent of 2 weeks of sick/vacation combined per year...and that is only if you are a long term employee-new employees are given far less. They force employees to travel to outlying bases against their will and on very short notice. On a few hour notice, they essentially add up to seven additional hours on top of a 24 hour shift in drive time. Safety record so far is decent, but that is only due to the diligence of employees. Reporting true safety concerns actually gets you nowhere with upper management. Think long and hard before accepting a job here.

Overall, it was an ok experience. The pay is just barely adequate maybe, but not enough to keep me there. The work life balance in HAA will never be all that great. The company structure is a big mushroom, overly bloated with middle and upper management. The management is poorly trained, not very capable or supportive, and usually don't know how to get things done because there are just too many people with made up job titles for anyone to figure out the path to change or progress. If they would teach the AMBS' how to make a successful base and teach the middle management exactly what their role is, and especially especially especially get rid of the business manager role, they would be a flexible company with a real future. Additionally, there is no plan in place to upgrade the aging fleet that they fly. They could benefit from another round of leaning out management, as well as an efficiency expert or trouble shooter assessing their processes. On a final note, the float/pool roles are the best kept secret in HAA and I would probably go back for that, butttttt I can do that with any company, it doesn't have to be PHI. They mean well, but they can't open their eyes and ears enough to see the fixes. It's not about the money...

If flying is your dream job New Mexico PHI is a good place to get your foot in the door. Its a hard to staff area so they're willing to hire just about any warm body, and keep them even if they make egregious errors.

Pros: You get to fly and serve medically underserved areas.

Cons: The education is laughable you sit in a room with an educator the first few weeks not doing much. There really is no education. Also You only get $200 total per year to spend on certs; which doesn't go far. There are minimal annual education refreshers and they cover the bare minimum - death by powerpoint. 
There is no connection with a hospital to practice skills such as intubation. Get ready to practice on a mannequin. 
If you do not seek out education opportunities on your own and spend your own money, you are bound to fail.

Its near impossible to get PTO because staffing is so minimal there is no one to pick up your shift. 

The scheduling does not provide a healthy work/life balance. 

There are major pay inequalities from people who have been there several years to new hires. If you don't plan to stay long, this wont be a problem for you.

At PHI you will work more hours for less pay. If you want a job here compare it to Air Methods. 

Medical Billing in general can be hectic at best; billing for Air Ambulance is very tough. The work environment at PHI was electric! I absolutely love the people I worked with! Being part of such an amazing AR team was an honor. There was always support available, no matter what the issue was; whether I was stuck on a difficult claim, or having difficulty with a patient situation (flight reason); I always had someone that I could turn to for help. PHI has a great peer support program to assist with the emotional and mental struggles its employees faced, and for that I will always be grateful. 
Management always stated that they have an Open Door policy, and they truly do; all the way up to the President Dave Motzkin.
I learned what serious integrity is and will carry with me their motto of 'Honesty trumps Loyalty' for the rest of my life. While PHI is a corporation, and sometimes that reared it's ugly head; I always felt like they had my best interest at heart. I absolutely loved my time with PHI and leaving was a difficult decision to make. I would apply with them again if I ever found myself back in Arizona.

Just three years ago PHI was the premier large sized HEMS programs in the country. Now they struggle to keep bases staffed due to the constant turnover of their own making. 

Looking to cut costs, management decided to play with the medical crew schedules. Previously we had a schedule that was two 24 hour shifts with 5 days off, with 8 hours of OT each week and everyone was happy. In 2017, they added an extra shift which cuts down one day off but didn't stop there! By exploiting the "Railway Labor Act", they no longer pay overtime after 40 hours/week, only if you pick up an extra shift. 

There is ZERO work-life balance. You get one whole weekend (Fri-Sun) off every other month. The first day of your 4-day stretch off is recovering from working 72 hours and the last is getting prepared to go back, so you effectively have 2 full days off. 

There are bases where the most senior medical crew member has less than two years of flying experience. 

Management can earn a lot of respect back from employees by admitting they screwed up and fix the problem THEY created.

Decent pay compared to McDonald's, but absolutely no compensation for performance (if you work hard, you will earn the same or less than you coworkers who completely disregard their duties).  Apathetic management that doesn't seem to care about you or promises they may make to you.  Extremely limited career path with almost no room for upward mobility.  Variable workload (some days not a lot, some days make you want to tear your hair out).  You'll need to stay at your desk (no lunchbreak/time off for eating) for 12.5 hours a day, with only 3-4 15min breaks to use the restroom/walk outside.  Unwavering schedule (no holidays/weekends) where you work the days you're scheduled to work without exception (you do have PTO, but it must be approved at your supervisor's whim). Terrible healthcare benefits, especially for a company in the medical industry, that have continued to decline in quality every year.  The one benefit is that on slow days you have time to work on personal things/down time, but you'll need to stay tethered to your desk while doing so.

Far too much pressure to perform.  I don't compete in my job, I believe quality over quantity is important. I was told I would have 6 months to get up to speed.  Within the first two months I was called in to hear that I wasn't making my quota of 25 claims per day. I was low, knowing that i had only been doing this job for approx. 6 weeks i was disappointed with this response.  

In reviewing notes of those that had handled the claim before me i understood how many "met their quota" by simply stating that something had been received, noted and moved on.  

Training was abysmal, they are now looking to hire a professional trainer,  Hope it pays off, turnover has been high....wonder why? Look to the top to find out.

Centricity would not be a software system I would care to work in again.  Far too many dance steps to get to the same outcome other software i have worked with provide.

The work is great if you like fast pace and a challenge the other Biller are great people. The three shift hours are nice to avoid the heavy traffic.
 With saying that, upper management needs work. Some of the people that have their position need more training and education. The turn over is very high. There is favoritism, micro-managing, old time philosophy with regards to policy and procedures. Leadership is weak and employee recognition is non existent. There is great talent there unfortunately upper management does not appreciate quality workers they would rather have fable minded work horses to control. Management is cold, when they walk through the billing floor they make no contact IE saying good morning or have a nice day. 

Also, the benefit are poor and pay scale to work load does not balance. With as much money this company brings in you  would think it would be a high quality and it doesn't come close.

What is the best part of working at the company?
There wasnt a best part. You were on call 5 nights a week.  You would have to file expense reports to get reimbursed for gas to other bases or job sites and hotels. They wouldnt pay for anything upfront. 
It was a salary job so you worked long hours 

What is the most stressful part about working at the company?
Planning maintenance around weather or planning maintenance and hoping there isnt an emergency. 


What is the work environment and culture like at the company?
Micro management.  PHi is an aviation company ran by Doctor and lawyer with no concept of maintenance or pilot respect 

What is a typical day like for you at the company?
C/w daily and service aircraft. Then plan mx based on hour of flight or time between last mx ck. Organize a tool room that the base manager never organized themselves and they expected me to undo 10year of there mess

Top Job Titles	Average Salary
Nurse 15 salaries reported	$34.87 per hour
Paramedic 30 salaries reported	$22.88 per hour
Pilot 16 salaries reported	$115,349 per year
Aircraft mechanic 20 salaries reported	$36.73 per hour
Captain 1 salary reported	$30,000 per year

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