support worker

registered nurse

instructional aide

house parent

van driver

PINELAND  BHDD  CSB

I was excited when I first started but that disappeared quickly. The work we did was very good for the individuals we worked with but the company could care less about the employees doing the work. I was trained and then left alone in my position for a majority of my time there. They have expectations for the number of times you meet with your individuals regardless of how many you had in total. They seriously expected me to maintain 2x a month contact with at least 100+ individuals who are all living vastly different lives from each other, which made it nearly impossible to even try to schedule anything and think it'll work out that exact way. It was difficult for me to find time to take a lunch break most days. coworkers and direct supervisor were awesome to be around and really helped when they could. HR can be a bit problematic as they don't really understand the work we do in the field. It's a good position to get into the field and due to the turnaround time for employees it can be easy to move up. The salary was okay but I heard we could've been getting more for what we were doing. It's a tough job but if you like helping people and just need experience then it should be fine temporarily.

This is a good job to get your foot in the door if you're looking to start as a therapist. They provided free supervision towards your LPC which was a good perk. The benefits were decent, though more PTO would've been appreciated. However, the pay was god awful, and the time spent both at work and away from work was always very stressful. The caseload was so, so high - I think I was seeing 80 different clients at one point. Constantly completing new intakes for clients we don't have time to see due to lack of other staff, every hour of the day filled with appointments so the only time you have to do the paperwork side of things, fax documents, write treatment plans, write notes, and so on is after the clinic is closed, aka overtime with no overtime pay. Expect to be there a lot and for there to more to do than one person can handle, including handling backlogged files that have sat around for years, maybe even decades needing updated. I eventually broke down from the stress and had to quit. Nearly ended up in inpatient care myself. But hey, now I have something to put on my resume, so I have that.

A typical day at work I get the materials ready necessary for group meetings for the individuals I serve. I greet individuals at the front door as they come in. I order lunch and document a daily attendance. I contact individuals who did not attend and document why. I supervise individuals during lunch time and during breaks. I document all individuals responses as related to interventions daily. I conduct one on one coaching as needed. Remind all individuals of upcoming appointments and reschedule if needed. Assist and supervise with all community outings;  assist individuals in developing and maintaining a self directive recovery program. Maintain a professional relationship with all individuals and coworkers in a positive environment. The hardest part of my job is advocating for individuals to my manager. The most enjoyable is graduating individuals who have reached their goals and knowing I helped them to accomplish this.

I started in Pineland in August and lasted until October. Basically what happened is that you go through one week of “training” and then you’re off to your respective assignment. During that weeks worth of training you learn nothing about your job it is all company CYA understandably but the issue is you learn NOTHING about your job. The extreme lack of staff and turnover causes for extreme burnout and for me I had no supervisor for support and when I reached out to get help I wasn’t provided adequate response. I was a site manager and had no other employees so I was doing work for a few people and when I asked for a meeting to discuss the fact that I needed help I was met with an email that was wrought with condescending tone. I believe you should look for another job unless you are ok without actually being trained and have expectations of you that are not conveyed to you

At Pineland, I am able to empower women to fight for their rights, teach them how to use positive coping skills, help them to see that they are worthy and loved, and watch them put in the work to get their kids back.  I’ve received training and guidance from people who are in this field because it is what they love - I couldn’t do it without the guidance from others. Yes, sometimes I feel underpaid and like a lot of the work is on my shoulders but that’s what I expected coming into a social service field. That is a systematic problem that needs to be addressed on a nationwide level, not just Pineland. 
I genuinely feel as if the women in this program are benefiting from the services we provide. Most days, I leave my job feeling happy and like I contributed to the world in a positive way. You get what you put into it.

Executive management at Pineland frequently engages in emotional manipulation, often leaving employees unaware of what’s truly going on. They present themselves as supportive, but their actions are calculated, controlling, and cutthroat.

The workplace is fundamentally unfair, led by an executive team that is unqualified, dishonest, and untrustworthy—more concerned with maintaining power than fostering a respectful or supportive environment.

Favoritism is widespread. Some employees are overworked and underpaid, while others—regardless of performance—receive preferential treatment, better pay, and more leniency. This toxic dynamic drives away valuable employees, while less competent staff who contribute to the dysfunction are rewarded and protected.

What is the best part of working at the company?
The benefits, however a bit expensive for employees

What is the most stressful part about working at the company?
Being overworked due to always being understaffed. They do not take care of the employees that have worked there a long time and have worked hard for non-livable wages. 

What is the work environment and culture like at the company?
Negative work environment due to overworked employees who are not cared for by the administration 

What is a typical day like for you at the company?
Constant stress from nothing ever changing. No recognition or compensation for staff who remained working during coronavirus. The agency received grants from the state and federal governments, however staff received no hazard pay.

Since another agency took over, the work environment has become increasingly dysfunctional. Leadership promotes “transparency,” but in reality communication is selective and lacks honesty. Expectations are often unclear or constantly shifting, leaving employees without proper guidance and then criticizing them for not meeting standards that were never clearly defined. There is also a noticeable pattern of long-standing Pineland employees being pushed out, which has hurt morale and stripped the organization of experienced staff. Employee concerns are frequently dismissed, creating a culture where people feel unsupported, undervalued, and easily replaceable. The core issue is a failure of leadership to provide clarity, accountability, and meaningful support.

The staff were mostly okay but the higher up people seemed to not really know what they were doing and when it came to being sick it felt like being sick was a crime even with documentation or getting sick at work. The biggest concern they had was clocking you out as soon as you got sick. Then complaining about you being out. They were difficult to talk to about anything and fought you if you wanted to anything your own way as far as ideas you had to help the individuals learn. Pettiness and competition was also a problem. I had coworkers messing with my belongings. Also there was a Scabies outbreak and they did not report it to us until it had gotten bad. Gave us a free treatment but if we brought it home that was our responsibility.

Major change in management while employed, too much turn-over, expected to do EVERYONE'S job, too much clean up after previous staff left, haven't been paid so little since before I had my Bachelor's degree, falsification of records was a daily task. 
If you're willing to suck up to management you'll move up. If you aren't you are doomed. Be willing to work well over 50 hours a week as a counselor. You will NEVER get your work done and never hear the end of it. Benefits and time off is good but you can never take it due to workload.
Management will always make you their scapegoat if you work in Addictive Disease. They will never accept responsibility for their faults.

Top Job Titles	Average Salary
Support worker 6 salaries reported	$27,000 per year
Registered nurse 3 salaries reported	$56,333 per year
Instructional aide 5 salaries reported	$2,134 per month
House parent 4 salaries reported	$2,159 per month
Van driver 2 salaries reported	$10.00 per hour

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