customer service representative

shift manager

assistant store manager

warehouse worker

facilities maintenance technician

There's always overtime, but there is not a set schedule, which makes work / life balance hard. But for the most part management is willing to work with you... to an extent. 

As long as you can pay attention to detail and work in a fast pace environment, you'll do alright.  You also have to be able to multitask. It can be overwhelming in the beginning due to all the different types of transactions that you do but with a little bit of practice, it is not as intimidating.

It is a banking facility so you do have to be vigilant with the transactions you’re conducting due to all the fraud going around, but you'll always have a manager you can ask to help you out. The manager on duty (MOD’s) will jump in and help you with the line or take over the transaction when necessary.  They always have opportunities for you to move up and honestly, it’s based on performance. 

And the remaining notes are things that are, what I believe to be, exclusively for my store:
The coworkers tend to get along for the most part.  The only issue is sometimes the lack of communication.  And there is a bit of butting heads with some of the MOD’s due to how they interact with other coworkers.

And as for the customers, some of them tend to get a little defensive when you ask for additional information or simply updating the information on their profiles. The policies are also always changing and its definitely that transition that throws some of the customers off. Some of them can be extremely rude and condescending. But it is something that is bound happen when you work in customer service. Especially when you are new, customers will try to hurry you up or confuse you.

The only thing I can say that I flat out dislike about the job, is requesting to use your sick pay. This is coming from someone that doesn’t call off often. It is a whole interrogation, and most of the time they don't want to give it to you. You have to get it approved by multiple different people. There is no "taking a personal day". I understand that in some places, some people abuse the sick pay but the lengths that they go to just to have you come in for your shift is ridiculous.  

But honestly, again, that just might be my location.



Computer training is good for background knowledge, but your hands-on training is what is going to be the most beneficial to you in your work career here. After training, your typical day will either start off slow, or really busy. This depends on how fast you finish training, and how well you do with the hands-on training. Me personally, I was on the faster end with computer training, but slower on the hands-on portion, so I started on a Wednesday where it wasn't terribly busy. Anyway, The hands-on training is usually a few days. Want to know if this job is perfect for you? Work a Friday at the Cleveland Ave store. You'll know as soon as the job starts (after training). Two things will come out of it: either you absolutely hate the job or, you absolutely love the job. There is no in between. Managers are pretty good with understanding the importance of a break or two (especially on Fridays), so if you need a break (and you didn't just come in 15 minutes beforehand and the store isn't backed up with customers), you'll likely get one. My manager was pretty decent with assigning breaks and lunch on Fridays. Any other time, you just take a break as needed, given you have no long line of customers waiting on you. What I liked the most was the fact that managers are really about teamwork and togetherness. They do try to treat you like a good family would. Making sure you're okay throughout the day, going over any concerns you may have, and the like. One thing I will say that needs work though is cohesive understanding about policies. Each manager and and lead says something different, and I personally had a hard time doing anything right in the beginning. If you want the right answer to ANYTHING, ask CORPORATE. They stop in a few times a month and are usually nice about answering questions.

I honestly did not like this company, I started working there in the year 2010, and everysince then my life was a living nightmare. The pay was pretty good for me at the time because I was 21 years old at the time. With that pay I was able to get an apartment and all but the environment was not worth it. I will never work there ever again, and would never again reccomend this company to any one in life ever again. Not even my kids. The management was very shady and un professional. I once worked on a friday night closing by myself which is the busiest day of the week, and never had a lunch break that day, the managers never called me to check on me, and all they were worried about was making sure they hit the numbers right. I did not leave until 1:00am instead of 9:00pm. And then they tried to take my hours away from me the next day because they did not want for me to have over time. That is not fair to me. Never cared about the employees, and the  health benefits were horrible as well. We never could use our medical or dentail insrance anywhere and paid all of that money for those so called benefits. And the week after my Two years with the company, they fired me for wrongful termination. They suspended me first and could not tell me why they fired me. Then had called me asking for me to come back to work so I walked to work, and then they fired me in front of everyone at the company and I was very embarrassed. They always had me just marketing and never had anyone else Marketing, I had to walk to market, they had me standing outside marketing for 2-3 hours straight in the heat (90 degree weather) and never gave me a water break nor sent someone out to cover for me to go to the rest room or anything. DO NOT, I REPEAT DO NOT WORK FOR THIS COMPANY!!!!!

Most employees have stopped caring and are more concerned with leaving the company than they are about doing a good job. Then again, considering the pay is so low, why would anyone care anyway?

Upper management has a complete disdain for their employees. Their arrogance shows in the fact that they are too busy drinking in Nashville on the company's dime than they are getting to know what is actually going on with the company. This could also be a reason for the high turnover.

I am still trying to figure out what the IT department is there for. Computer systems fail on a regular basis. Good luck checking your e-mails as the server probably crashed again.

Payroll might be the most incompetent department. If you work here, don't expect your paycheck to ever be accurate. On the bright side, you can easily convince the department that you have more vacation days than you actually do, which means it is possible to have as much vacation time as your friends who work for real companies get.

What is the purpose of HR again? They do absolutely nothing for the company. If you bring up an issue to them, they tell the offender everything, making the situation only worse. That's not a good way to retain your employees.

Essentially, the only good reason to work here is for a paycheck. If you're desperate, take the job, but keep looking. Do not stay too long because other employers will look at PLS as a big red flag on your resume. I know. I have been turned down for three different jobs simply for the fact that I work here.

Open the business, verify master cash from the previous closing manager, prepare cash drawers for customer service associates, assign drawers and duties to customer service associate, complete daily task of checking and processing any checks that were returned from the bank that had been deposited, assign an associate to marketing, assign breaks and lunches, balance customer service representatives cash drawers throughout the day, verify bank account balances and activity for qualifying customers, approve loan amounts. 

I learned time management skills, sales and growth charts, developing great marketing plans. I enjoyed working with the staff of 10 - 15 employees on a daily basis.

The hardest part of my day was getting my team to stay motivated and encouraging them that the rules were implemented by the company but i cared as a manager even though i was apart of the company.

The most enjoyable part of my job was the day to day interaction with different customers and my team, also teaching my team new skills to help them advance in the job.

I wouldn’t recommend anyone work for Oakbrook. Management here has gone down the drain. People don’t last and management finds any reason to write you up and fire you (being late, not following company policies, calling off without any personal time available, etc). Recaps mean everything to them and you must meet their deadlines, they find things for you to do, and be on you as to why things are not completed.  Even before they fire you, they’ll put a job post and interview candidates without you “knowing”. How sad is that? Supervisors speak really bad about employees behind their backs but all smiles in their faces. You can’t request a personal day without having to tell them why and what you’re doing. Nowhere in the handbook does it say that. It’s really ridiculous. I don’t know how People put up with that kind of behavior. They promised changes for years and nothing came of it but empty promises. They share what they want and lie to your face. The raises suck. No room for advancement. No understanding that people have a life outside of PLS. If you’re not a dedicated worker to the company, then don’t bother. You have to play by their rules and play dirty by telling them all the gossip in order to last. They’ll add more responsibilities without checking to see if it’s possible for you to handle. This company needs to reevaluate themselves.

Working at PLS often feels like you're expected to make the job your entire life. Don't expect to leave on time—if someone calls in, you're usually expected to stay and cover the shift. While the extra hours might seem nice at first, management often cuts your hours the following week to avoid paying overtime.
Management also has a noticeable favoritism problem. If you're not one of the favorites, your hours can be reduced while preferred employees receive more shifts. You can come in on your days off, stay late, and do everything you can to help your manager or district manager, but once they hire new employees or no longer need the extra help, those same hours can disappear.
The work itself is very stressful. You're constantly dealing with rude customers, and management often won't support you when difficult situations arise. If someone calls out, you're frequently expected to stay longer, making it difficult to ever leave on time.
The experience can be valuable if you're looking to build customer service skills, but overall, I wouldn't recommend working here. There are better places to gain the same experience while being treated with more respect.

A typical day at work is going in once you are on the clock we must get started on our daily routine. Making our courtesy calls,keeping in touch with our previous customers offering Auto insurance as well as loans and taxes. Making marketing calls, talking to customers as they walk in to the lobby, greet and attend those who approach us. I've learned more about customer service, also how to know who to lend and who not too. Auto insurance has been a tough task that I've also learned about. Also how to always keep it positive. To sell a policy knowing how to communicate with a customer. Our management team as well as our co-workers are team members we help each other out we all get along and carry on a great work environment for us and our customers, even though each day is a big task and pressure on all of us. To me the hardest is selling our policies, putting up with the pressure of our higher Management. Being competitive on who sells more policies is a task that we all have. It's not easy to work under pressure but keeping a positive attitude helps a lot. I enjoy our customers and my co-workers. Helping our customers and explaining our policies is a communication process that i enjoy.

do not work here. they tell you you need no expierence, but then expect you to know everything when you get hired. they are unprofessional, and very discrimatory against others. They want you to do things that arent in the job description, such as going to customers houses and picking up their loan payments. this is not safe what so ever. they have a high turnover rate which mean mosts people quit before they hit 90 days of employment. within the year i have been employed there, I have had 3 different store manager and the assistance managers dont last there long either. the managers there do not know anything and arent very helpful. they are unorganized, the company has no structure what so ever. they ask for a background check but do not even look at it because they have hired criminals that steal from PLS. it is easy to get hired here because they are so desperate for employees, so they hire anyone, and most of those hires quit. if you are looking for something mature,and  professional, do not apply here. PLS check cashers is a great place to work, but do not work for the loan store! this is coming from a 1 year experienced employee.

Working at PLS consisted of different transactions that needed to be done, bill payments, Western Union, and Check cashing are a few examples. It is a fast paced environment and requires you to think on your feet when any customer issues come your way. Sometimes it will be super packed and sometimes it will not (rarely.) You will work holidays, and weekends since it is open 24/7, the company is beneficial to college students since they are always looking to hire and offer different shifts 7-3, 3-11, are a few examples. 
The starting pay is 9 an hour which is not a lot, but you will always get your 40 hours for sure and they offer lots of over time for busy days. 
Your working environment will depend on your manager and coworkers.
I would only recommend this to college students who want to earn money while pursuing their career. 
You are also expected to clean.
The training can be improved since you are trained by another CSR, some of them will not want to train you or will train you wrong.
The work is learn as you go.

Top Job Titles	Average Salary
Customer service representative 8 salaries reported	$19.88 per hour
Shift manager 66 salaries reported	$18.80 per hour
Assistant store manager 18 salaries reported	$20.86 per hour
Warehouse worker 8 salaries reported	$42,778 per year
Facilities maintenance technician 2 salaries reported	$25.00 per hour

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