account executive

delivery driver

logistics coordinator

delivery helper

sales representative

PLS Logistics Services

A typical day at the office is calling in on all of the current shipments that you are responsible for and making sure they are all on track to deliver on time.  Then I check with my customers and potential customers on any shipments that they are currently working on or are going to be working on in the near future.  While this is happening, we are expected to field calls by carriers (trucking companies) about specific shipments that they are inquiring about, as well as current customers to assist them with their shipments.  Throughout my time at PLS, I learned a great amount about the transportation industry and how to manage multiple accounts for customers. I also learned how to handle multiple personalities in carriers and customers. Solving problems and different situations in a timely manner is a crucial part of the job in order for everything to work out smoothly.  In the transportation industry, time equals money, especially when there is a shipment that needs to get covered.  Negotiating with customers and carriers is also a huge part of the job,  The goal of the company is to provide exceptional customer service and make money.  Negotiating the prices from the customer and the carrier is crucial to the job.  Management is key at PLS.  The managers there are extremely helpful and they want you to succeed.  They are always at their employee's disposal. The hardest part of the job is landing the customer,  The initial cold call is the first impression and obviously important to the job.  It's also tough to find a customer who needs or wants the services of PLS.  If they don't want the service, then it is hard to land them as a customer.  The most enjoyable part of the job is interacting with the people who work there.  In this job, communication is key and relying on your coworkers is crucial.  The people who work there are all hard working and easily approachable and helpful.  It's never a problem to ask anyone for help or try to help them out on their own book of business.

Worked here for three years and look back at my time there with regret. Regret that I didn't move faster when I saw how poorly management treated employees who put in so much effort to learn their systems, build a book of business and make money for the company's owners. 

Employee turnover, just like at any cold-calling sales organization, is high. We would hire dozens of fresh-out-of-college kids with the promise of high commissions and a work-life balance. When I was hired, I was determined to be successful and ultimately achieved both.

Once it became routine for my commission checks to be docked because clients would pay one day past their contractual deadline (the accounting department would withhold pay for things outside of an account executive's control) I started looking for another job.  A few weeks ago, a co-worker landed the biggest contract in company history. When they found a way out of awarding her the contractually-obligated commission, I lost all hope in a fair and equitable working relationship with the company in the future.

This may sound like sour grapes coming from someone who has recently moved on, but do yourself a favor and ask around before you accept a job here.

A typical work day after moving into sales consists of constant stress of worrying about reaching your benchmarks while some around you showboat about reaching them so easily. It solely depends on the mentor you are assigned to after the first week of training. If your mentor is also struggling to reach benchmarks, eventually you will too. On the flip side, if you have the opportunity to work for a successful AE, you will learn the tricks of the trade and know what to do.

I've learned a lot about determination, business ethics, and sales. There are many different ways to sell. In this job, you will learn what works and what doesn't work according to your own style.

Management is a bit aloof. Important messages don;t seem to get passed down very often while they reiterate how important dress code and parking spots are every chance they can. They help whenever they can, but you have to hunt someone down in order to get someones attention.

The hardest part of this job is finding the right customers at the right time. The most enjoyable part of this job is the people. Thursday happy hours, air hockey and basketball tournaments, and company contests motivate you to keep selling and keep going.

Sales people were required to make 80 outbound calls, 20 inbound calls, and 20 Salesforce.com activities per day. I learned how to cold call business to business and establish long lasting relationships with customers. The management was helpful at times when they were not busy with their own accounts, however PLS's industry sales training was not up to par with my previous sales experiences. My coworkers were all relatively young, so the work environment was very energetic. I felt this was definitely one of my toughest sales jobs, but it was my first time doing business to business sales and I would not trade the experience I gained for anything. The most enjoyable part of the job was cold calling customers and earning their business. There is no feeling greater than making 100 to 500 calls, then calling the right company and saying the right things to earn their business. Truly this is one of the best feelings in the world and only resilient sales people have experienced it.

A typical day at PLS as a customer service representative was to greet the customer and for us to handle the customers. By handling the customers we either cashed their checks, let them purchase money orders also being a customer service rep with Western Union, make sales with the customers by influencing them to purchase items PLS sold and also cleaning the lobby throughout the day. I gained much knowledge at PLS, I learned how to work with others and also I gained customer service experience. Management was great, they were always welcoming with friendly advice and wise words. Extremely helpful with customers and tough situations. My co-workers were astounding we defiantly had to work together as a team to keep the store running and to also keep a healthy and happy environment positive. The hardest part of my job would be dealing with a mistake another co worker made with a customer. The most enjoyable part of my job would be meeting many new people, I met more than 100 customers each day regular and new faces. I really enjoyed my job and the experience!

Working at PLS is fun and rewarding, yet stressful and time-consuming. The hours can be long, with after-hours and weekend work not only encouraged but required in some instances. PLS likes to use the 'work hard, play hard' mentality, which is very true. But don't expect to hit your sales benchmarks and have a job 5 months after your hire date if you do not work very very hard. In the satellite offices, the community aspect is wonderful and each of your coworkers wants to see and help you succeed. In the corporate office, upper management seems to come up with different ways every day to not only make your job more difficult in the satellite office but actively put up hurdles to your success. In order to be truly successful at PLS you must be ready to put in a lot of time. For those that do succeed, the company rewards you generously with your own operations team and increased commission pay, but the time and effort is not worth it to everyone.

PLS sucks the absolute life force out of you. 
I’ve witnessed a few co-workers deal with severe mental health issues due to the stress management causes. I also witnessed co-workers who were sober, get terminated after the company re-triggered their addiction! 

The management is toxic, ownership has no direction, and the culture is brutal. Management has no problem with cutting commissions, moving goal posts to prevent commissions, and if you ever ask for anything, whether that’s job security, more money, or even better quality leads—you will be terminated. 

They do not care about you. When you imagine a terrible work environment, it is PLS. 

Finally, if you do choose to accept a job offer, and ultimately get fired, which you will—the will tell you that you are not allowed to speak negatively about the company in a public forum. 

Well, here is a public forum and I am choosing to speak the truth. 

I pray for the downfall of this company and everyone who enable the terrible practices that go on in this company. 

You start early everyday and are monitored 3 times a day with phone stats that determine your productivity. Throughout the day you are required to cold call potential customers and convince them to allow you to move their freight. Gaining these customers and making a margin on the freight you move for them is what gives you job security. The greater margin you make, the more valuable you are. I learned that you must work hard everyday and not be easily discouraged by immediate rejection. You are basically self managed unless you become non productive. Then you will be warned by a manager and a course of action will be taken. The co-workers of the job are typically younger people, middle to late 20's. The hardest part of the job is staying motivated to keep working when you are having a bad day. When in sales, you must always stay positive and keep charging forward. The most enjoyable part of the job is the freedom to work how you want, as long as the success follows.

Trainging classes very repetative to what business majors learned in classrooms from universities. Account executives are already in place, so very high turn over rate. They use financial tatics and numerical tatics to sway your decision about the morals and values of the business. They use training class to answer the phones, direct calls to executives and use trainees to get the sales for the executives. Once numbers are met for the quarter, they "look at peer performances" and give unrealistic reasons to let you go. Blinding "basketball games" "video games" "fun environment" never have time for any of it, account executives dont stop working and push you to do overtime as well or looked down upon becuase you and "15" others cant/wont help them meet their quota, even if you have more than exceeded your own or the teams. Horrible company to work for, Jacksonville branch opened a few years ago, becuase Pittsburgh area realized that it is a false, mis-leading compnay with no integrity, morals or values.

What is the best part of working at the company?
There is nothing good about working at this company.  Toxic work environment from all management.  Owner, CFO, account managers.  Rampant favoritism and uneven applying of "rules" made up as they go along.  The same decisions are NOT applied across the board, they are applied based on favoritism and as reprisal.  

What is the most stressful part about working at the company?
everything I mentioned above.  Also the work environment and being told (illegally) to work through lunch and come in early, stay late (unpaid)

What is the work environment and culture like at the company?
Toxic, badly managed, poor working conditions, old computers, demands to work for free (through unpaid lunch and working before and after scheduled work times) with little/no notification.

What is a typical day like for you at the company?
Boring, tedious, undefined by management, micro-managed.

Top Job Titles	Average Salary
Account executive 20 salaries reported	$51,650 per year
Delivery driver 56 salaries reported	$33.59 per hour
Logistics coordinator 1 salary reported	$60,000 per year
Delivery helper 33 salaries reported	$35.50 per hour
Sales representative 16 salaries reported	$49,031 per year

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