guest service agent

night auditor

hotel housekeeper

server

room attendant

PM Hotel Group

What is the best part of working at the company?
The employees and lower management are amazing. Upper management…not so much.

What is the most stressful part about working at the company?
The most stressful part of my experience with this company was the workplace culture and leadership environment. There was a strong sense that employees were expected to “fit in” with management rather than feel supported as individuals. Speaking up about concerns or offering feedback often felt discouraged, and in some cases, it seemed to lead to negative consequences rather than constructive dialogue.

I ultimately chose to resign due to what I perceived as a hostile and unsupportive work environment. Unfortunately, my departure was later categorized in a way that did not accurately reflect my decision to leave voluntarily, which was disappointing.

From my perspective, the organization places a heavy emphasis on cost-saving and management recognition, sometimes at the expense of frontline staff support and property needs. Leadership effectiveness also appeared inconsistent, with concerns about favoritism and uneven accountability impacting team morale.

Overall, I would encourage the company to invest more in transparent communication, fair HR practices, and a culture where employees feel safe to raise concerns without fear of retaliation.

What is the work environment and culture like at the company?
It often felt negative, tense, and driven by internal politics rather than teamwork or mutual respect. There was a strong sense that employees were expected to align themselves closely with management, and those who didn’t often felt excluded or unsupported.

Open communication was lacking, and raising concerns didn’t feel safe or encouraged. Instead of fostering a collaborative and inclusive atmosphere, the culture seemed to create unnecessary stress and division among staff.

This environment made it challenging to feel valued or secure in the role, and ultimately led to my decision to leave. I would strongly encourage the company to focus on building a healthier, more supportive culture where employees are respected, heard, and treated fairly.

What is a typical day like for you at the company?
A typical day at this company often felt stressful and unpredictable, especially when upper management was present. There was a constant sense of needing to “walk on eggshells,” as the environment could shift quickly depending on leadership’s mood or expectations. This made it difficult to focus on doing the job effectively and created unnecessary tension throughout the day.

Another challenge was the expectation placed on frontline staff and lower-level management to compensate for gaps in leadership. When issues arose, the responsibility of resolving them frequently fell on those without the authority or resources to address root causes. This led to added pressure, longer hours, and a level of stress that felt avoidable with stronger support from upper management.

Overall, the day-to-day experience was marked more by stress and uncertainty than by stability or teamwork, which made the role difficult to sustain long-term.

HR being the way they are is the reason for the low scores/review. They have their favorites and are not afraid to show it. Only 1 person is actually amazing at their job like hiring, and communication, even assisting employees with what they need help with. They feel (and act like they don't) that because you are salary, that you should be in the office, working every shift needing to be covered, every day, every hour, every minute without any questioning, or complaining (literally have heard them say, out loud "well your a salary manager, what do you expect"?) They are the only "department" that can take all their associates in the office and allow them to take vacation at the same time, so that multiple properties have no guidance or assistance with things they need help with. They will walk around and push surveys needing to be done, pushing their training needing to be done, so they can be 100% compliant property for Corporate, yet are either on vacation at the same time, or not around to utilize for assistance. I love the co-workers I work with, but this company never pays their important bills, even when they are asked to pay them, then as a manager, we go to order things we need, that guest expect, and we can't because they did not pay the bill, but, drag us into a meeting to tell us that the company acquired more hotels across the West Coast and yet we have no product for our guest because money is going to more properties but not basic needs for the guest. It makes it extremely hard and tiring for us as managers to look our team in the face and tell them "sorry, we don't have what you need to do your job because the company didn't pay the bill again". Luckily, my team and I are very  honest and open with each other. They respect me because they know the good, hard job I do and the support I give them, Trust me, they know HR is not here for them as to why they come to me with most of their issues. HR also has no right to make us managers feel that we are not working hard enough or when we need a day off, that they can lay a guilt trip on us. Most of us low level managers work 6-7 days a week, in many different departments, for more than 12 hours a day, but you bet if you go to HR at 5pm, they are gone for the day after coming in after 9am. I only stay because no other place is paying higher for the hard work I do and I adore my team as we work great together well and have trust in each other. To say I work here because the company and HR are great, yah, that would be a lie. 

I worked at a luxury hotel that was taken over by PM three years after I started. When PM took over, they did not take my tenure into account, and I lost PTO and those three years of working my butt off. After PM came on board, I did learn a lot and thought it was a great company to work for. We were doing well and increasing our sales, so we were getting recognition from corporate at every turn. It was great; until it wasn’t. I was then promoted into a position that I thought would have more opportunities of advancement and where I thought I’d be of more value. It soon came to my attention that if you don’t capture corporates attention and go out of your way to kiss their butts, you get nothing. It’s all about politics and how you play the game. It’s not your tenure, loyalty, or actual accomplishments that work in your favor, but working your way into the clique of the executive committee. It was worse for women. I was proud that the majority of management at this hotel were women, and thought it said a lot about the company. However, during COVID - 19, the hotel shut down and almost all employees were furloughed, with the exception of those who were in favor with the GM and corporate. In addition, we were all denied our yearly bonuses that we had earned, and the company agreed to pay; PM was using the pandemic as an “out” to deny us payment that would have helped exponentially while being furloughed. By the end of June, the hotel ended up laying off ten managers, and taking on the six- figure salaries of several members of the corporate team, including a former chef being brought on as Director of Finance...needless to say, the hotel is now run by a majority of men, not women; and those who were loyal, strong workers were eliminated due to political motivations. This company cares nothing for their people. It’s all about the bottom line. Employees are only dollar signs. If you have any self respect, and wish to be valued, respected, and awarded by the company you work for, avoid PM Hotel Group at all costs.  

Work life balance was ok (depending on who did the scheduling). Insurance/benefits were extremely expensive. Advancement/promotions for those who wanted it badly 80% of the time wouldn't get it. You really wouldn't get it if your current department is understaffed, their numbers are low, and if your good at your current position. In other words, they make you stay behind with no advancing because it's in their best interest, not yours. Those who care less than you, kisses the ground management walks on, doesnt work as hard as you, and is just advancing for the money would get a promotion. You must be well liked with everyone in management to get anywhere; your performance comes 2nd. Job security only mattered because of being understaffed. Management had favoritism. Some would would get written up for the same mistakes others would make and go without being penalized. 
Numbers would be down and management would point fingers. Instead of correcting with encouragement, they would correct in a "you better fix this now or else" manner. The only good thing about working there was the coworkers who were at your same job level and the guests.

What is the best part of working at the company?
The coworkers are so friendly.  I met some good people there.

What is the most stressful part about working at the company?
The place is a mess there is no consistency.  Everyday your job could change. It is an unsafe ,hostile work environment.  Hr does not care or management. They just fire you and get a new person if there is a problem. You can not file a complaint or your seen as a problem. This is the worst company I ever worked.

What is the work environment and culture like at the company?
Fine dining but it's a toxic work environment 

What is a typical day like for you at the company?
Everyday your job could change. The things you did for months suddenly your told it's not part of your job. Or you could get in trouble for doing what you were trained to do. Depending on what manager is working depends on what your job is that day.

I don't even know where to begin. When you first get hired they know how to say all the good things, teamwork, advancement, support and guidance. None of this is given. I think the GM is the worst person to work for ever. EVERYTHING you do is not good enough, every time something goes wrong fingers are pointed at you, whenever you have your own ideas or opinions they get shut down quickly, he makes you feel uncomfortable to be around. He makes racial comments to staff members but if you go to the head of HR it gets brushed off. Do not think you will get any support from HR department or any of your superiors, I have cried in the HR office due to work environment and nothing gets done besides handed a tissue. If you start to speak up and not deal with all the BS from the "cool click" (which includes the GM) anymore, you WILL get fired.

Be sure you're paid at least 14$ per hour.
Be crystal clear about the days you're available to work.
Pay attention to your weekly schedule, changes aren't usually given a heads up.
Treat guests with respect
Stick to your position requirements.
Don't get too personal/common with co-workers or management. Keep it STRICTLY work related.   
Report problems/fixes to the management team asap verbally and in writing.

PM Hotel Group is an organization with solid people operations and a competitive pay range. The company invests in hiring talented hospitality professionals and generally treats employees with respect. Benefits, compensation, and workplace culture are above average compared to many other hotel management companies.

However, there are noticeable problems in the management structure. Communication between leadership and staff is not always clear, and decision-making can be inconsistent. Some managers lack proper training in team development and conflict resolution, which affects morale and operational efficiency. Employees often feel that expectations change frequently without enough guidance or support.

Overall, PM Hotel Group has a lot of positive qualities and potential

the canopy brand we worked for is cool and superlaid back which is different from most stuffy hotels around portland.  the owners pm-hotelgroup comes across as good until you realize they don’t help and we’ve been told is the reason the hotel is running into the ground.   There are alot of people that are personal friends of the GM working there that don’t know there role or how to run a hotel. There are also a few top exec members(I think it’s what they call themselves) that run the show like tyrants. The Hr dept on site is the worst of any I’ve come across. Id stay away from canopy in the pearl district until the management turns over and it will from what I’ve heard. They’ve already lost several managers already. Wait until the few bad managers in mgmt leave then apply.

Terrible management. The GM lies & manipulates any situation to better themselves & treats employees terribly. Promises pay increases that never come. No work life balance even though that’s what’s promised. GM always pushes employees to the breaking point when they are short staffed and giving all they can. Very unprofessional and unsupportive when handling employee issues or concerns. Very much like high school drama, with a lot of gossiping from upper management. Wilsonville holiday inn has a very high turnover rate for employee retention. I would never work there again. It’s very inhospitable for being in the hospitality business

Top Job Titles	Average Salary
Guest service agent 2 salaries reported	$16.00 per hour
Night auditor 2 salaries reported	$21.50 per hour
Hotel housekeeper 2 salaries reported	$20.50 per hour
Server 4 salaries reported	$10.00 per hour
Room attendant 2 salaries reported	$19.50 per hour

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