software engineer

teller

personal banker

customer service representative

banker

PNC Financial Services Group

With PNC work life balance, it's important to understand each branch is different according to the manager. Some managers understand that work is work and there is some form of life outside of PNC so they'll stick to the 8 - 5 schedule; however, others do not. There is a lot of scheduling outside of typical 8-5 hours, for example rotating every other Friday until 6:15pm and then Saturdays quarterly. I can count on more hands than two the times I've had to stay late, come in early, or be sent to another branch over 25+ minutes away to help out at a moment's notice just in two months time. These requests disrupt the work-life balance because you basically cannot expect to get to any other commitment (daycare, appointment, etc) on time once you leave the office because you won't leave the office on time. Honestly, if we could get out the door according to schedule, the work-life balance would be great. 

When it comes to compensation/benefits, there's a lot of murkiness. You're asked to train two to four people and pick up slack in a short staffed branch because you've done such an outstanding job in your current role, but come annual review time your raise will not even be enough to make a noticeable difference. They will keep piling the additional responsibilities on to you but not compensate you for it. I believe my pay check's taxes for one pay period was more than my most recent raise for the whole entire year.  This seems a little confusing as usually commended performance is compensated fairly and a "Meets or Exceeds Expectations" rating should be a valid defense for atleast a little bump in pay come review time.  In regards to benefits, PNC's medical coverage didn't pay anything I've encountered so I had to drop it and go with my spouse's insurance, the time off and vacation policy is fair, the volunteer time given is awesome to get involved with the community, and the 401k match is great to have.

For job security/advancement, I have seen alot of people move to remote or banker positions within the PNC retail banking branch, but once you're a banker the only real next step seems to be branch management. However, I will say with the merger and pandemic going on, alot of other opportunities have risen up so I expect to seem more movement when it comes to job roles and hopefully more advancement for potential candidates. Job security, there is always a lot of turn over in retail banking no matter what position - people come and go like the ocean tide. Movement and change is always happening. For my particular position, I am comfortable and feel secure in the work I do each day helping my clients achieve financial wellness, so I do not worry.

Management is a teeter-totter. Like any company, you will have phenomenal managers who inspire and lead well, and then there are ones that will ride you 'til the wheels fall and employees end up burnt out. You don't have to be a people person to be a manager, you just need to know how to produce sales results. PNC will tell management to run the retail banking center like it is their own business, but then set limitations and guidelines. Coaching and development is something PNC prides itself on with employees: you will be told for every two things you did excellent, six things you could have done better. Managers are told they HAVE to give constructive criticism. I enjoy the feedback but PNC fails to realize that continual constructive criticism doesn't motivate employees: not every meeting needs to be a pick apart session, it is actually OKAY to pull someone in an office and tell them how awesome a conversation they had was with a customer or give praise. Praise is something that is given in a group setting typically on conference calls or branch huddles, but very solemnly in a one on one setting. Praise means more when it comes from a place of sincerity. Development is about teaching and building up and I know the good managers are the ones who realize that. 

Culture wise, that's probably the best part of PNC. I work with an array of people and I love to talk to back office and remote team mates because there's so much diversity across the market and the business. PNC embraces a mixture of people and it keeps the business fresh, exciting, and ever-changing. I get the enjoyment of having a team with a mixture of views, inputs, opinions, and work experience. 

DON’T DO IT!!!

The main reason I took this job was because it was a work from home position. But it’s AWFUL! Their turnover rate is ridiculously high & I see why!

The training is so poor it’s not even funny. You’re basically in a room with a “trainer” who sits on her phone all day. You just do web based learning & tutorials to cover PNC in the case that you completely screw up an account. That way they can say well you as the employee were given the correct tools to avoid this from happening. 

The pay is TERRIBLE! They give you a 10% differential during training & once you go home it’s a 12%...which believe me isn’t worth the stress the job brings on. 

You have to endure being tethered to a phone all day like a dog on a leash taking back to back to back calls, expect to take at least 70 calls a day. The calls come in so quick you can’t even take a sip of water! You have to deal with people wanting to check their balance, wonder where their checks are, yell at you because they overdrafted their account & there’s nothing you can do to help them. There’s no particular way on how to handle a call, it’s all up to your discretion which I think is terrible. 

A customer can get three different answers from three different people. There’s not even consistency with the training, it’s all based on what mentor you work with & how you will be told to perform your job. One consistency is don’t hang up on customers or use foul language, other than that- figure it out!

Their point of reference once you go home is to utilize the intranet or reach out to peer support via a telephone number...all while trying to keep your calls under 2 minutes...even tho you may be on hold for at least 5 to get someone from peer support on the line. 

Their call monitoring system is a bit ridiculous. The goal is to stay “in the green” but it’s virtually impossible to do so. If a call runs into your break they expect you to stay within accordance & still get back on the phone at your scheduled time even tho you are required by law to have two 15 minute breaks. Example: your break is from 10:00-10:15 but your call runs until 10:07, in order to stay within adherence they will tell you to take an 8 minute break. They will also tell you you are allowed to take a 15 minute break but you won’t be in the green. 

The key to being in the green at the end of the month is unattainable bonuses. Although I was there a short amount of time, no one I knew received a bonus. 

Overall, I feel like this job is designed for people to fail, find something else!! Even tho you are working from home it’s not worth it. They tell you you’re able to choose which shift you want to work, which is true, but what they don’t tell you is starting off you get the bottom of the barrel shift 1:30-10 PM. They also don’t tell you that even tho you are selecting which shift you want to work it may not be months until you get it. I think that’s an awesome to have a shift like that for someone who likes to sleep in or has no family but for most people (myself included) it just didn’t work. 

The company seems to have great core values & benefits (which I didn’t choose) but this job is an entry level rough one to do. So if you are better equipped to get your foot in the door with another position, go that route.

Very poor training~I was a temporary senior underwriter employee hired in to help with the back flow of underwriting ! Everything I was told by the recruiter was not true/ or correct! It was somewhat of a BATE and SWITCH technique! Travel was a cluster mess - hotels were supposed to be paid for when we checked in ~ they were not we had to pay for two weeks of a hotel stay and get reimbursed - which recruiter and manager said it would ALL be paid for! MICRO management is not the word ( and I was a remote employee! My manager was a very pushy rushing person who did not take any time to explain anything - just thought that the one week in impact traing (system) would be enough - which would be if it was properly done! My former manager cannot keep an in office employee at all she has lost three employees in three weeks ( I was told ) and one girl left bc manager told her she got up out of her seat too much ( mind you she was using bathroom and getting water and making phone calls on breaks to her newborn daughter who was being watched ) and yet she was hitting her numbers and completing all work at a timely manner! Not one of the managers or teams or operation centers do anything the same - others rec'd better training depending what team you were on! Worst bank I have ever worked for ! I've been underwriting for over ten years and in the mortgage banking business for 19 years ! I was treated like a child im 40 years old !!! Pay was ok - but they hired temp employees at same skill level and paid everyone different wages people sitting in the office are making almost 9$ less than remote and some of us rec'd signing bonuses and were able to get bonuses and others didn't ( not fair at all ) also recruiter told me 9 months contract when I rec'd my contract it had nothing pertaining to 9 months or a date I questioned she said attorneys would not let her put a date on it but yet the in office employees had a date on Their contracts!! Bottom line they lie, talk down too you , use you and micro manage you! I've never made a bad review on any companies I've worked for this is my first and hopefully my last !! Oh and they use all of BOA training modules and worksheets - most employees in the jacksonville branch including managers came from BOA ! Some recruiters will even ask you if you are ok having so n so for your manager bc they know that person had issues with others at BoA to me that's ridiculous why have a manager if he/she is that disliked!!! I could go on and on but I'm sure you get my picture ! If a recruiter calls you get it all in writing about travel double check before you leave so your not stuck paying when you get there and demand dates on contract ! This company is all about numbers and beating the other centers and teams in the office it's very competive !!!

I begin each day by greeting my manager and co-workers. We are a close knit, diverse team of talented individuals. I strongly believe in starting the day on a positive note. I arrive early in order to make sure that I'm logged on and ready to start on time. I listen to my voicemail messages and then respond to any emails that were sent to me after business hours. My job title can be listed as Business Banking Collector, Default Specialist, Business Banking Customer Service Rep, or Special Assets Coordinator. All of these titles are equally correct. My job is much more than just calling people who haven't paid their bills on time. I work with small business owners on a daily basis. These people care deeply about their banking relationships. They must be treated with the utmost respect, in order to ensure a healthy and mutually beneficial business relationship. I always give my clients the benefit of the doubt. I investigate the cause of delinquency before contacting anyone. I check loan agreements, branch notes, customer service notes and all recent payment transactions. A big part of my job is to fix bank errors before they become customer irritations. There are many variables at play when investigating delinquency. Adjustments are a positive alternative to collection calls. As a courtesy, I always contact the client's Relationship Manager in order to make them aware of the necessary adjustments. However, there are times when the client is simply not able to make a payment. People react to the stress differently. Some clients lash out at the bank, but others simply ask for help. I am there to be whatever the client needs me to be. I can be a coach, a counselor and a collector, all at the same time. I get to the root of the problem and then offer a solution. I've been a PNC Bank employee for almost ten years. There's no way to list everything that I've learned since my first day there. I can definitely say that I've grown in confidence, knowledge and professionalism. I've learned how to keep a cool head in the midst of chaos. I've learned to listen closely before speaking. The supervisors at PNC Bank are one of the main reasons that I've learned as much as I have. My current manager is a master at calmly dealing with any situation. He's able to quickly calculate a solution to a problem and then easily explain that solution to anyone involved. I can't even put a value on what I've learned from him during the last eight years. This type of on the job learning is priceless. The banking industry is heavily regulated. Leaders like him make it easier for all employees to not only accept change, but to welcome it. Forced change is rarely ever easy. However, it is necessary to accept change and make it work for you, rather than trying to work against it. I wake up every day knowing that I'm able to do my job well. The best part about my job is the satisfaction that I feel after a successful day.

The branch I managed was moderately busy. The typical day began with me checking my e-mail and reviewing my "must do" list. On days that I opened the branch, I arrived at 8:30 AM, and opened the doors for business at 8:55AM (our market manager urged that we try to open the branch 5 minutes early). As a Financial Sales Consultant III, I was responsible for achieving and surpassing company issued sales goals through direct sales, cold-calling, and establishing off-site opportunities. In addition to the sales aspect of my position, I also had an active role in managing the branch. The management aspect of my job included: training and developing our tellers and CSA, assisting the branch manager in establishing our annual budget, handling escalated issues, and loss avoidance.

My branch was located in the Anacostia neighborhood located in South East Washington, DC. There was a good mix of government employees and locals. One thing I learned is that residents of lower to moderate income level neighborhoods do not expect much from the professionals that work in their neighborhoods. In the beginning of my career at King Avenue, many people were skeptical of my intentions, particularly the amount of time I planned to remain at that branch. Many of the previous managers tenure lasted less than six months. Many of my clients also expressed how they experienced a higher level of customer service at branches in north west compared to south east. I was never the type to show preferential treatment to a group based on their income level. I assured clients that they will experience the same if not a higher level of service. Within four months, the branch Gallup scores rose .5 points, and at the end of my first year, our clients began to consistently compliment the service we offered and write letters to our superiors.
I also learned that despite the news report of violence and poverty in the Anacostia community, there were many good citizens and non-organizations that fought hard to improve the living conditions of the neighborhood. By inquiring clients needs and forming relationships with non-profits, I was able to become an asset to the community, and uncover funds from wealthy residents who invested their money in banks west of the Anacostia River. This reinforced the age old idiom "don't judge a book by it's cover".

My co-workers were dedicated employees with a strong work ethic. They expressed concerns when I revealed my plans to increase our Gallop scores through creating a uniform approach to all clients. They thought that the neighborhood residents would consider the new approach as "brown-nosing". Once they saw that customers were accepting of this new approach they trusted my suggestions, and became even more motivated.

I worked as a teller in one of the branches. I worked there for almost two years. I can safely say that I loved all of my coworkers, and the worst part of leaving was leaving them. However, I felt overwhelmingly underappreciated at the branch. I was part time, going to school on the side. Since I was reliable and didn't call off like 75% of the workforce, I was always called in to fill in on days off. More than once I worked 40 hours on top of doing 20 hours of schoolwork. Since I was part time I was given very little respect - despite the management making hiring decisions based upon keeping me at the branch.

I actually enjoyed about 50% of my time at PNC. This is mostly due to the nice rapport with coworkers and customers I fostered. A teller is a customer facing customer service role, and that supersedes any aspect of your job that needs done. Order supplies for the branch? Can't, there's a person in the lobby. Jams in money machines? Move faster, three customers just walked in. Training new teller who's nervous to be counting $7k back to a customer? I was encouraged to take over the job for the new employee to keep the line moving. Kind old grandpa just wants someone to talk to for five minutes? He can do that at the grocery store. Point being: if you take pleasure from making sure the branch runs well and its employees are confident in their jobs... that can wait until there's no one in line. 

It didn't work for me, since I found the administrative tasks of cash shipments, notarizing, and training to be more interesting than running deposits and withdrawals. If cashing checks is all you want, then have at it.

Because the work is so fast paced, the turnover in the branches is high. This wears on customers who are used to seeing the same person for the past 40 years, and the employees whose morale is slowly sapped because of said turnover. I hadn't worked at the branch for more than a year and a half before I was third in line out of fifteen who had been there the longest. 

Management was a bit of a joke. Personally, I was not intimidated by them. They had authority over me, but I knew they relied on me to cover shifts. Management depending on the branch includes Business Banking, which in my opinion took up way too much of my manager's time. They always had to go the local bar to jockey with the owners over drinks, and they were never there when customers were making a scene or threatening an employee. The more I knew them, the less I respected them. 

Advancement within PNC was, on the face of it, promoted heavily. The tools were superficially there that you could transition to a different department. But managers are so stressed over poor retention rates that they don't generally encourage you stepping into the back office. My managers even tanked the interview their employee had for ABM at a different branch, just because she was seasoned and they needed her at their own branch. 

Despite all of that, I would return to PNC. I would just never work in the branches again.

I worked for PNC as an AML Investigator in the Pittsburgh office (1st Side Center) for a number of years.  I've also had similar titles at another bank and have been a professional in Risk Management for over a decade.  

At first, I thought the work culture was friendly and the program seemed fairly organized.  The department was expanding its AML program considerably and hiring more investigators and support staff to handle a large increase in case volume.  

Within six months, they had the new hires working 12+ hours a day and were expected to handle case volumes far beyond what the vast majority of people could handle.  During the worst of it, you were expected to clear about 10-16 case in a week. From what I was told, prior to the case increases and hiring push,  investigators were expected to work between 5-8 cases a week.  

There were a few dips in the case volume moving forward but largely  the average that you would work in a given month increased as time when by.  All the while, there was little or no improvements to the policies and procedures that would help us do the work faster and with more efficiency.  In other words, you were expected to do a lot more with less.

PNC tries to solve any problem by hiring more managers. The most frustrating part about working there is most of the Team Leads and Managers are absolutely terrible and all they care about are metrics. Some of the stuff I've heard managers say I can honestly say I've never come across in my entire professional life.  It was like living in a cult. The Team Leads there may have been good at clearing cases back in the day but they have no idea how to MANAGE.  There is one TL for every 10 investigators (which is a total waste in our profession) and they will MICROMANAGE you to your death.  My Team Lead had about the same emotional and social IQ as a bucket of turnips.  

The leadership there is perfectly content with working you into an early grave as long as the numbers are met.  They just work an 8 hour day and are busy chit chatting amongst themselves for an hour after taking an hour for lunch.   But if you fall behind, verbal and written warnings are sure to follow. They think this is management even though there were some pretty obvious fixes and efficiencies that could be gained if they actually asked their investigators what could be done better.

At around the same time that I left, my department was seeing attrition rates of about 1 investigator per week, sometimes more.  I know there were several instances of people just giving a days notice and just walking out.  There is zero morale or collegiality.  In the 3 year I worked there, not once did anyone in my department go out for a drink or social event.  

After leaving, I felt like I had escaped a cult and was no longer taking crazy pills. If you want to feel like a number and have an existential crisis, then by all means go and work in the AML department for PNC.  I would avoid it like the Plague.

PNC is not a bad company to work for. The benefits are, in fact, rather exceptional, with health, vision, dental, and even a 401(k) plan matching at 4%. A lot of times, however, it does appear that upper management seems to be running in circles. I work in the branch in downtown Mechanicsburg where our regional manager's office resides, so you'd think they'd have a more keen sense on what's going on - they don't. Our regional manager is up a flight of stairs no more than 10 steps, and he JUST learned my name a few weeks ago - I got hired in February and it's now the end of October.

When it comes to the sales side of things, it's not difficult to make goals. You do get a nice compensation depending on what job position you take. If you're in it for a bit of "commission" then you're better off going for a Financial Sales Consultant role and should steer clear of a Teller or Customer Service Associate. Depending on how many accounts you open, credit cards you sell, loans you apply for, or even referrals you submit, you'll earn $6. You could spend 10 minutes opening an account for $6, where at the same time you could apply for a loan, have to keep an eye on it for weeks, keep in contact with them and up to date about it, and set yourself reminders to continuously observe the status of it and ultimately set up an appointment for a loan closing (sometimes months later). How much do you get for that? $6 (that's if you're a customer service associate - financial sales consultant works a bit differently). The nice thing, however, is that if you refer a customer to Investments and a sale is made, you earn $15 instead of $6.

PNC promises that depending on your branch's overall rating (based on random phone calls made by Gallup to customers who had a recent branch visit to rate their experience) that you'll earn a payout bonus each quarter. Kuddos to the branches that manage to keep a high enough rating to earn a bonus, but I don't believe that my branch will ever see it based on the clientel. If your branch has a 4.8, you'll earn a $200 bonus. 5.0 and it's $300 (nobody in my region has ever had a 5.0 by the end of the quarter).

The biggest sticking point is the pay. When I was initially offered the position I was promised $11-12 per hour. Once I was officially hired, they "corrected" themselves and said the pay was actually $10.29 per hour. Just a bit of a difference... Bottom line, if you're looking for a bank job and want more than $10.29 per hour, you're probably better off applying to any other bank as most banks in the area are known for paying their employees more for the same job (and sometimes, less responsibilities).

Overall, the benefits are the best this company can offer to keep an employee. With an aimless management team, pseudo-promised bonuses, and with shady pay "corrections", you're probably better off finding another place to work if you're seeking that banking environment.

I rate this job 5.5/10


I recently had the opportunity to work at PNC, and I must say that it was a fulfilling and positive experience overall. From the moment I joined the company, I felt welcomed and supported by the PNC team, creating an environment that fostered professional growth and personal development.

One aspect that truly stood out during my time at PNC was the company culture. PNC promotes a diverse and inclusive workplace, valuing the unique contributions and perspectives of each employee. This commitment to diversity and inclusion created a sense of belonging and made me feel like an integral part of the team.

The management at PNC deserves commendation for their effective leadership and support. My superiors were approachable, receptive, and genuinely interested in my success. They provided regular feedback, guidance, and opportunities for growth. This not only helped me enhance my skills but also made me feel valued and appreciated as an employee.

PNC also places a strong emphasis on professional development. The company offers various training programs and resources to help employees acquire new skills and stay up-to-date with industry trends. These opportunities for growth allowed me to expand my knowledge and contribute meaningfully to my role. Additionally, PNC encourages employees to take on challenging assignments and provides ample support to ensure success.

In terms of work-life balance, PNC offers flexible working arrangements that prioritize the well-being of employees. The company understands the importance of maintaining a healthy work-life balance and actively promotes a supportive and accommodating environment. This flexibility greatly contributed to my overall job satisfaction and helped me achieve a sense of equilibrium between my personal and professional life.

Another noteworthy aspect of PNC is their commitment to corporate social responsibility. The company actively engages in philanthropic initiatives and encourages employees to participate in community service projects. This commitment to giving back to society and making a positive impact is inspiring and creates a strong sense of purpose among employees.

While my experience at PNC was predominantly positive, there were a few areas where improvement could be considered. The internal communication channels could benefit from some enhancements to ensure seamless information flow across departments. Additionally, certain processes could be streamlined to optimize efficiency.

In conclusion, my time at PNC was filled with valuable experiences and opportunities for growth. The company's inclusive culture, supportive management, commitment to professional development, and focus on work-life balance made it a great place to work. I would highly recommend PNC as an employer to anyone seeking a fulfilling and rewarding career.

I’ve been in the career of banking for roughly 6 years. I’ve NEVER experienced such poor leadership in my life to compare to the one in this branch. I’ve never had a manager tell me to my face “the business comes before you” when I express a  concern of lack of work/life balance in the workplace. Due to my recent life event changes of me having to move to a different state, I applied to PNC. When I arrived to my interview 15 minutes early we’ll prepared after driving for 2 hours from my hotel to get there, I was told to wait an additional 30 minutes after my scheduled time because she wasn’t ready. The branch manager was completely unprofessional. She told me she’s “stretching the interview longer” within 10 minutes of the interview by adding unnecessary conversation because i told her of my drive time. On my drive back, the recruiter called me and told me I got the job after I clear for drug testing. Flash forward to me actually working at the West Orange, NJ branch... I was expected to work 6 days a week (some leave the branch at 7pm some nights)M-S, wear a suit, reach high sales goals, be a banker, be a teller... etc. The job is do-able. But when management is constantly over your shoulder, throwing mini tantrums when things don’t go her way, disrespecting her colleagues... it makes you not want to come to work. After I wasn’t told lunch breaks were 45 minutes not an hour, I had the manager CALL ME WHEN IM OFF THE CLOCK 50 minutes into my break to ask me to come back in. There’s no space. And the fact that management didn’t allow me to continue doing training & jump into working independently at the branch after TWO DAYS was uncalled for. & when I mentioned something about it, her response was “I can’t babysit you, you’ve been in baking for 5/6 years”. Then I was later threatened that I can be “let go” at anytime because of these “heavy concerns” during my 90 probation period of working ar PNC. The day I left, she had a meeting stating she doesn’t want any employees in her office “complaining” about scheduling anymore clearly directing it towards me when I made it clear I wasn’t complaining to, I just wanted someone to understand me as I truly believe a work/life balance is important which PNC does advocate towards. Everything I said, I wasn’t listened to, she just heard what she wanted to hear. I was never understood. Later that day, I gave her my keys and told her I’m leaving because she’s disrespectful towards me- she tried to argue about it with me as she got really angry... after her retaliating and being very rude, she told me to “have a nice life” after counting my box & letting me go. I didn’t argue with her, I was. disrespectful. I felt like everyone had to baby the manager as she get angry easily- she can’t control her emotions. She’s not fit for a management position. I did mention it wasn’t PNC, it was HER that drove me to leave the job the way I did because never in my life have I done something like that.

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