engineer

system engineer

journeyperson lineperson

journeyperson

senior electrical engineer

I am afforded to opportunity to work with brilliant people on a daily basis who share a common goal to ultimately provide our customers with reliable electricity and excellent customer service.
I have learned that it takes a team effort to deliver on our goals; someone once said customer service is not just a department it is an attitude and I cannot agree more. Finding the right balance between interdepartmental objectives is achieved by bringing all stakeholders to the table to discuss options and achieve solutions that both satisfy the customer and the business requirements.
Management is relatively new in comparison to the workforce. This has presented challenges as well as opportunities. The electric utility business by nature is very complicated. Without a solid understanding of all of the moving parts and how they work together management is forced to rely on individuals to deliver on operational goals; individuals who may not always be the best fit for the task at hand. At the same time, new management offers insight that may be overlooked by those who have been in place for extended times and have lost his or her ability to think outside of the box.
My co-workers are mix of highly motivated, career minded, individuals and many who are nearing retirement. This presents an opportunity to bring together new ideas and test them against institutional knowledge and past failures and successes.
This mix takes me to the hardest part of my job: bringing fresh ideas to the table with the understanding that the existing culture may dampen an opportunity for growth. 
That being said, the most enjoyable part of the job is when new ideas are considered and acted upon. Taking new ideas and injecting knowledge that can only be attained by years of experience and allowing for the meaningful input of all stakeholders, at every level, can bring great satisfaction. 
The degree of excitement that comes from taking something mediocre, applying new thinking, and deriving a positive result cannot be understated. Every success I have experience at PNM Resources has been the result of team collaboration.

This job is okay if you truly like call center work. Shifts vary every month or so. Pay is okay not great but not terrible. Having to deal with customers that can't pay their bill and regulations that protect them makes for a challenging method of resolution. Call center management - supervisors try to be helpful but you're on your own. If you do something that you are told to do and it doesn't work, guess what:  you have to face it,  not who told you do so and then have to call customers back with your tail between your legs. I've worked in other departments (on loan) and it's slightly better. Good community outreach and they always try to make you do stuff together company wide. I wish I was more of a call center person I would've stayed longer to try to transfer to a other department. 401k and things like that are decent.  Paid holidays. Mandatory overtime sometimes (you usually know ahead of time). Managers from other departments where I temporarily worked were decent. They would be as helpful as possible.

Worst job I’ve ever had due to no training and hostile management. This job is similar to a investigated accounting job.  If you have no experience in the energy market this will be like learning a new language with minimal training. The EIM system is new to PNM and no one knows the system including the supervisor. Be prepared to learn on your own. The worst part of the job is the supervisor, she walked out to make personal phone calls for half of the one training that was scheduled and returned aggravated and upset that the training was taking place to begin with. She will make a point to scold you and put you down in front of the department.  All in all this is a ball and chain job while working with poor management. 

Negotiated and prepared large dollar and complex contracts. Areas of concentration of contract actions include third party leases, computer acquisitions, software licenses, bulk chemical procurement, equipment purchase and maintenance, EPA related contracts, transportation, temporary employee services, and consultant services. Reviewed contracts prepared by others. Trained personnel on contract negotiations and type of contracts. Major accomplishments were the inclusion of price protection and fixed pricing for most contracts and reduction of cost of bulk chemical transportation for a four year period by $988,000. Price protection resulted in appropriately $30,000 annual savings. Utilizing the Company' policy and procedures; for procurement and contract actions.

I've worked for PNM for almost 10 years in the same group within the Business Technology Services department. I haven't moved elsewhere as I haven't yet had a compelling reason to leave.  Throughout my time here, I feel like I've been promoted and given pay increases in relation to my contributions and experience. I've found my management to be competent and fair.  What I feel could be better is personnel organization, and advancement opportunities. After the 2008 recession PNM went through several rounds of layoffs, and we have been running lean ever since. This not only places additional demands on those remaining, but also limits opportunities to advance up the hierarchy as there are limited management roles and those have low turnover.

Plans to close the plant have already been announced. It was a good job- a bit stressful, serious lack of security - but otherwise okay. Managers tend to be promoted based on their "personality" or tenure and not on skillset or knowledge. Not uncommon for a manger of a department to have no experience at all in that field. Their philosophy is that they need only management experience - makes it much harder on those who report to them because they have to constantly educate and win over those who should be their support. Creates a serious lack of respect and damages qualified people's prospects for promotion. They lose so many good people because they allow middle management to promote unqualified people.

What is the best part of working at the company?
My co-workers were great. Texas side of the business was awesome. Pay and benefits were ok. 

What is the most stressful part about working at the company?
PNM leadership. They talked out of both sides of their mouth. Very much a do as I say not as I do environment. Do not acknowledge good employees that truly care only those that brown nose. 

What is the work environment and culture like at the company?
They try to push a culture change but no one is actually doing it, it starts from the top down but Directors and Managers don’t actually care about it. 

What is a typical day like for you at the company?
Very busy. Most employees are overworked and stressed and they all will let you know it’s because of their management.

Its the Good Ol' boy system.  PNM promotes on Tenure not leadership skills. System Operations moves hours to avoid paying overtime. Do not expect any bonuses, Huge turnover rate, HR is aware and does nothing. The Operations Director has little to no operational experience, Management lets other departments dictate policy and does not back the Operators. Most of the Operators have little to no experience, but were a pleasure to work with. PNM has great trades workers, was a pleasure to work with the field crews. Benefits were horrible. Most Doctors do not accept the PNM insurance. Worst career move I have made to date. 10 years in System Operations.

Pnm pnm is getting rid of coal-fired generation because of the lawsuits that have been pushed up on them over the last five years. This has also crossed pnm to operate cheaply. A lot of things did not get repaired when they should or as they should things are done to save money not operate correctly. This has caused most of the employees to be disheartened because they cannot properly repair the equipment that they work on and it also has affected our job security

Unless you are already making millions of dollars a year you don't want to be a part or PNM, because PNM will not care about you. Middle management is powerless to help their employees in any way and upper management doesn't care. You will be bullied to perform with little to no resources and berated when you fail. If by some miracle you succeed, there is no recognition but to acknowledge you did your job and to pile more work on top of you. DO NOT EVER work for this company in any capacity.

Top Job Titles	Average Salary
Engineer 19 salaries reported	$105,294 per year
System engineer 3 salaries reported	$128,000 per year
Journeyperson lineperson 13 salaries reported	$53.80 per hour
Journeyperson 7 salaries reported	$56.83 per hour
Senior electrical engineer 1 salary reported	$116,250 per year

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