customer service representative

graphic designer

shipping and receiving clerk

associate

graphic design intern

POSTNET

I liked my job here, it was a total 180 from my previous one which I also liked. However, they expect you to learn your job way, way too quick. I was only given 10 days there. That's right, 10 days. And in that time I was expected to not only learn what I was shown, which is a lot, but also to perform it like the rest of my co-workers. Mind you, this was a total departure from my previous job working in a hot, harsh environment filled with chemicals, dust, paint/pigment and heat, lots of Heat! So, I took this job as a blessing and I enjoyed waiting on customers. 

What makes it so bad is that I gave up health insurance and a cut in pay for this job and my employer couldn't take the time or patience to tell me what all I was lagging in and give me the chance to improve. She just calls me to the back and gives me my final check. I thought I had been doing fine, but again, no warning, just my check and a goodbye. I was told that I wasn't waiting on customers fast enough and/or picking up the job fast enough.

In regards to the first of these reasons for terminating me. I was new to the job. Just started and barely had any training at all. I also had a lot of new information to process and recall. I didn't know all of the shortcuts and everything someone who had been there longer than I did. Well, actually that applies to both of the above reasons for letting me go. Ten days is just not enough to judge someone on, especially when I am actually doing it to the best of my abilities and the customers seemed to be satisfied to me.

Anyway, if you are thinking about working here, just know you might not make it if you have background faxing, copying, or in a courier/post office. Even if you do, they are more concerned about quantity than quality of service it seems. Speed. Speed. Speed. This is what you have to have. No time for learning new stuff and applying it through repetition. At least it wasn't for me. 

Every day I go into work and check to see if there are any customer orders that need to be completed. I contact the owner and have him explain any details of the jobs and the priority of each job he assigns me. Throughout the day I also assist any customers that come into the store, and divide the mail for the mailbox customers in the store. I have learned more basic information of Microsoft Publisher 2007, as this is the primary program the store uses for customer graphic design orders. I have also learned and discussed marketing strategies for the store, as the owner has asked me to assist him in this endeavor. The management are all very kind and understanding. However, I struggle to complete work on time as the communication system set in place for work orders and jobs is not organized and leaves room for error. My co-workers do not show any initiative or pride in their work, and I find myself having to fix their errors or assist management in finding resolutions. The hardest part of my job is staying consistently busy since the communication gap leaves many instances in which I cannot complete a job because I do not have all of the information or tools required to do so. The most enjoyable part of my job is when I am able to assist management in all of their conflicts and jobs, to bring about a great product and service for our customers.

Working for a small (2 to 4 employees) family owned business there is almost no room to move up or advance your career. A typical day involves sales of shipping supplies and shipping packages for customers as well as some graphics design work and printing. As store manager you learn how to hire and let go of employees when needed, the importance of inventory control, how to deal with dissatisfied customers on rare occasions and in general keep the store running as smoothly as possible. You also learn that you need to back up and look at every situation from a business owner point of view and understand but not always take the customer side of the transaction. Sometimes you need to let the customer go rather than give the store away. A motto that successful sales people and business owners / managers in any industry learn is, "The customer is always right but not everyone who walks through your door is YOUR customer." Some customers will always try to nickle and dime you to financial losses. Letting that continue all the time is part of the formula for bankruptcy. However, always striving to provide sensational customer service is part of the formula for repeat customers and business success.

A typical work day is assisting customers, opening/closing registers, setting up/closing mailbox rentals, filing paper work, faxing, scanning, answering the phone, being knowledgeable of services we provide and general cleaning duties. 

One of the most valuable things I have learned is to be more patient. On a daily basis we have alot of customers come in with little or no knowledge of services we offer or how to operate the equipment we have. Each person needs the time & care to learn how to use what we offer. You're essentially training your customers (with a smile!) 

I have the most helpful & caring coworkers. There are just a handful of us, but we treat each other like family. We are all willing to work with one another's schedules & step in to help when there is a problem we can't solve alone.

Fast paced environment with both shipping and printing.
This company handles all carriers in the shipping industry which is FedEx, UPS, USPS, DHL and also some freight companies. Able to offer options to any customers for the best results they are looking for. Packing items with care for shipping in the correct boxes or containers to insure that all items arrive without damage. Tracking to ensure package arrived correctly and on time.
Assisting customers in simple copies and computer assistance and or referring them to the print department for design and further printing needs.
This all involves working well and closely with coworkers with good communication.
Building relationships with customers and learning to work at finding what there wants and needs are and being able to help them to achieve that.

I was hired on as a graphic designer, but there was much more to the job than that. You must learn how to pack, ship and create labels for packages, learn names of 100+ mailbox owners in the store and sort/put their mail in their mailboxes. In my opinion, I was also a store manager. Ultimately, its suggested you work full-time, 8-5 everyday, sometimes weekends. 

Hardest part of the job was prioritizing and communicating with the owner who is not always there, trying to keep them up to speed. 

Management varies based on owner. Be very independent and make sure you are not taken advantage of. Payroll is done manually and it can be missed. **

● Work-life balance
Great work-life balance with great flexibility!

● Pay & benefits
It's a reasonable pay for the amount of work performed.

● Job security and advancement
There aren't career growth opportunities offered. Job security is top notch though.

● Management
The boss is the best! He's very funny, chill, and easy to work with. He'll help with problems and will teach you a lot about the business.

● Culture
Fun people and fun environment. Some days are slow but there's always something to do.

● Overall
This is a very chill place to work. The boss is fun, the environment is great, and the employees are good too. You'll learn a lot about printing and paper. It's a good place to work while in school.

I enjoyed working for this company for the opportunities it gave me to work with the public giving customer service and meeting new franchise owners and training them in the procedures to make there business successful.  My boss was a fair boss to work for and taught me a lot about running a business . I enjoyed having young coworkers and training  them how to work in there first job, and all the rules and regulations of the postal service . I really didn't have to many things hard about the job .

Though I enjoyed my time at PostNet, my life became about the store and I felt I had no time for my own life outside of it. No benefits and no overtime pay. It was a good job at the time, but I moved on since I didn't feel I could advance there in pay or in anything else except what I was doing. Because I work 6 days a week, nonstop, my home life and anything else was put on hold and I became very stressed and sick, to point of having to resign on such short notice. 

Not every store is the same, but it was a great experience when I needed it.

Working for PostNet is very manager dependent, that is to say that each location is unique as it is a Franchise business. The manager of my location had less than desirable morals and operation style, which was the only detractor from the job as a whole. Other than managerial complications, the primary operation and style of PostNet as a whole is very comfortable and enthusiastic.

Top Job Titles	Average Salary
Customer service representative 4 salaries reported	$17.38 per hour
Graphic designer 1 salary reported	$14.50 per hour
Shipping and receiving clerk 3 salaries reported	$14.50 per hour
Associate 3 salaries reported	$15.00 per hour
Graphic design intern 1 salary reported	$10.00 per hour

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