sales representative

funeral director

funeral home technician

account representative

sales support representative

PRECOA

Precoa offers a solid foundation in the preneed industry with a clear mission and a well-organized structure. The company provides good resources and opportunities for growth, but there are areas where improvements would enhance the overall experience.

Pros:

	•	Strong emphasis on company values and mission alignment.
	•	Comprehensive onboarding and support, especially for new employees.
	•	Collaborative work culture, with supportive colleagues and leadership that’s accessible.

Cons:

	•	Some processes feel rigid and could benefit from greater flexibility or innovation.
	•	Opportunities for professional development and upward mobility seem somewhat limited.
	•	Balancing remote work expectations with workload can be a challenge at times.

Precoa is a good place to work, especially for those aligned with its mission and values. With some improvements in workflow and career advancement opportunities, it could provide an even better employee experience.

The culture was fun, though that office experienced high-turnover. The company is a 3rd party marketing partner to funeral homes and your position as an appointment setter worked in tandem with field representatives, both of you are heavily reliant on the sale of these policies to make bench and hopefully earn a living wage month over month. The compensation was complicated and confusing and was only adequate for a select, charismatic few. I’d advise restructuring the compensation program to reflect economic changes, be really transparent about the sales position upfront (you have to sell the appointment, this isn’t strictly a customer service and calendar-keeping role) and utilize and incorporate methods outside of in-house talent to train new hires (I had teammates that paid $1k/ea out of pocket for additional sales training outside of work to help bolster their numbers and still left the company within 6 months.) 

I typical day was to make phone calls to reach family's that had filled out a survey showing interest in Preneed. I learned that Preneed is in damand now, as to not burden your family with a cost of the funeral expenses.  They need to able to grieve and not be burdened with sitting and go over the details of the funeral that is needed within a 24 hour period. 

Management was awesome. The whole company cared about their employees.  Co workers were nice, Precoa hired well.

Hardest part of job is the emotional side of the business

Enjoyable part is helping people.

The big focus in on how many appointments one can get.  Incentives and rewards are given to those who set a lot of appointments, if they hold or not.  Whenever calls are listened to and things are heard from certain individuals, the entire planning center receives the coaching.  The leadership is amateurish at best, and incompetent at the worst.  There are no avenues for advancement for those who are qualified.  One has to be "liked", or a Mormon.  Managers have been put in certain positions with absolutely no experience, only because they are Mormon.

The way bonus is paid is a big secret.  Each person has to hit certain percentages of an appointment that holds before the bonus kicks in.  There is no transparency and an aura of secrecy.

Promised minimum of 12 quality, pre-set appts per week. Most weeks, less than 4 and of these many were no-shows, some denied making appt and in general very disappointing. I was misled and even lied to during interview process. Potential earnings are determined by assigned area and huge discrepancies in my state. No reimbursement for mileage, expenses, prep class or cost of insurance license and minimal opportunity to recover costs. Lack of support by manager. Preferential treatment. Annual trip for qualifiers is best part of job but determined by manager preferences. Issues described may not be true in all regions. Overall, so disappointing.

This review is specifically related to the Funeral Planning Center (FPC) and not, outside of corporate culture, necessarily reflective on the remaining portions of the company.

The work revolves around contacting self-identified leads regarding planning their funerals prior to immediate need and to do so by setting appointments with licensed professionals working for industry leading funeral homes nationwide.  This work can be very rewarding and at other times heart wrenching.  The work can also be very tedious.  The FPC is moving more towards a traditional, metric based, performance standard.  Workday schedule is 9 hours Monday to Thursday plus 4 hours on Friday.

Great Corporate culture.

What is the best part of working at the company?
Amazing culture and support they live and breathe it at Precoa 

What is the most stressful part about working at the company?
Not being paid enough base pay being told you will schedule appointments from leads and in actuality they still have to be sold on the appointments as the paperwork says they will receive a final wishes organizer and don't want an appointment  you can't just mail it

What is the work environment and culture like at the company?
Amazing culture and supportive environment 

What is a typical day like for you at the company?
Straight calling leads for 9 hrs

At Precoa everyone is so welcoming from all the people that work there to management. Even on my interview day the receptionist came to sit down by me to talk to me and ask what other jobs I had worked at before. It actually a good place to work at if I could I would definitely go back to them. I would come in get settled, clock in and start making my calls out to people that had returned the survey that had been sent to them. It was nice making a connection with all these customers and getting appointment set ups for them either at their house or at a Funeral Home. At the beginning it was a little hard getting to the 150 calls that they required per day but slowly and surely I got there.

What is the best part of working at the company?
They sincerely care about their people and  and the services we provide to families

What is the most stressful part about working at the company?
Keeping your kpi 's up  and making dials per day 

What is the work environment and culture like at the company?
The best place to work. I wish I had found them sooner

What is a typical day like for you at the company?
I work from home, and I start by reading my emails and checking for any Zoom meetings for the day.  I get on the planner app and start dialing my families trying to get them to agree to a sit-down or over-the-phone consult

First, this company is amazing!  The people there are wonderful, compassionate and professional.  You will have the opportunity to work with a company that believes in investing in your professional development and you will do it with a  group of people that truly care. 

Unfortunately, they are still in the mindset that women shouldn't be in executive roles. They also tend to hire management people that are from their own religious background.  This is great for developing their own culture but it does leave out on some great potential for the company.

Top Job Titles	Average Salary
Sales representative 110 salaries reported	$61,914 per year
Funeral director 51 salaries reported	$86,451 per year
Funeral home technician 40 salaries reported	$63,888 per year
Account representative 14 salaries reported	$89,286 per year
Sales support representative 13 salaries reported	$42,692 per year

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