application analyst

service advisor

call center representative

collector

analyst

PSECU

PSECU values itself on PRIDE

Partnership
Reliability
Integrity
Dedication
Ethics

However, PSECU as an employer fails to deliver on these core beliefs. I left PSECU voluntarily after nearly 10 years of employment with the organization. I was regularly discriminated against by management and lower level employees alike for my beliefs and my race. The general attitude at PSECU emanated from the top down as the president, vice presidents, and management all played the game of a corporate office. Management could rarely be trusted, often times took credit for others work, and bullied employees. This makes for a bad work environment and a stress level that makes it hard to go into work in the morning.
The positive to PSECU was the teamwork of lower level employees. For the most part, coworkers stuck together and helped one another to complete the task at hand, caring for the needs of the Credit Union Members. However, in the end even that was not enough to continue putting up with the daily incompetence of management.
PSECU is in for hard times unless the thinking changes and sadly I do not feel that will happen before it is too late for this organization.

The pay is not great considering inflation and many of the employees need to work OT just to pay bills. The pay is capped and there is no incentive to sell products or services or work harder because you still make the same as someone who does the minimum they need to do in order to maintain their job. To move up in the company is hard. If you are not liked by management then there is no option to advance. They will give you they most ridiculous excuses as far as why you are not chosen for a position. They allow you to work from home with a requirement of 20% in the office which is great, but again with the cost of everything it is just another financial burden that we need to endure. Training is the bare minimum and basically you learn as you go. They have a training team but it is people who do not know what they are doing training others who do not know what they are doing. Because of this and they constant turnover our members have suffered. Lastly everything has become a numbers game for them. We used to care more about our members and do more for them like yearly pocket calendars, and yearly rewards now the only ones who benefit are new members who join solely for the promotional money and then close their accounts.

I worked at a college branch for PSECU (college branches make up all of their branches except for Harrisburg). I had an amazing time! The coworkers and management are great, always looking to help when needed. Typical day consists of promoting accounts, helping current members, and signing up new members. We also did events across campus. Since I'm not the greatest at selling, I struggled with that aspect. But if you can nicely promote sales, this is the job for you. They don't like pushy people! They promote from within and you can find PSECU at 25 different colleges, so you could even transfer depending on what college you go to. I don't know much about the Harrisburg branch, but do know they offer childcare services, and a gym. They only thing I didn't like was the lack of work sometimes. Since we're there to help students, if no one comes in, there's not much work. The manager would have us put materials together or go out and promote if no one was in the office.

PSECU needs to wake up and pay its employees more so we can retain good workers. “ The great resignation” has hit our talent pool hard and employee turn over is high. As a result our members at the credit union are paying the price with long wait times, and reduced hours. Once they finally reach a representative, only to speak with someone new who may not know how to properly help them or transfer them to the wrong department.  

PSECUs five year plan includes a lot of growth for the Organization. But I believe they may need to take a step back a Reevaluate how to Achieve some of those goals by better supporting the service advisor, who have first contact with the members.  If you can’t support your front line staff and pay them the best wages in the state, perhaps you don’t deserve to be ranked as “Forbs” best in state credit union. Our employees shouldn’t want to leave this job to go work at another Financial institution.  I see that as a failure on PSECU to retain it’s talent. 

I loved the work environment PSECU has given me within the years I have been with this company. I have learned so much and gained great experience. I have learned leadership skills and worked my way up to an assistant manager position where it led me into being able to manage a team. The management is great and very understanding with college students. All the co-workers/interns are very welcoming and trustworthy towards each other; creating a work bond with each other. The hardest part of the job would be receiving membership applications and making sure everyone meets their monthly goals. The most enjoyable part of the job would be walking into an environment where no one is judgmental and everyone works together to help each other make their goals.

Day to day work mostly involves completing level 2 support tickets for internal employees. In our free time we would assist on any current projects, further any objectives of the IT department and continue to expand our knowledge by working on our personal goals set for the year.

I have learned and become proficient in best practices for Incident, Problem, Knowledge, Change, and Configuration management. I have also worked as the Project Manager on a few small projects and have been the technical resource for projects within the credit union.

They are beyond petty, I watched as a manager tracked down an employee in the break room and attacked her about why she want on break. This manager wasn’t even the woman’s manager. They tell you about all these great benefits they give you but at the end of the day the only thing they do is spend money on you. Free items, ice cream, soda, or other things. They never do anything to help  progress your career. No trainings of any kind unless your a manager. To get into management there the only things they care about are: degree of any kind, who you know, and if your a good looking woman that the male directors can ogle.

Over the years I have had some great coworkers and managers but they don’t stay too long. Management keeps turning over unexpectedly to new managers. The work culture and environment is the worst it’s ever been. Little room for advancement. Lack of support and proper trainings for new changes. Micromanagement, and a complete disconnect from management down to employees. This is not trust or connection. That’s not a priority for this department 

There are pros to being employed by this credit union such as the benefits are great and the pay is decent, but the work/life balance is dreadful and the way PTO time is accrued bi-weekly in 4 hour increments means that you must wait (up to 3 years) before you are able to take a proper vacation. This makes it particularly difficult if you are a parent, because you will use your PTO as soon as it accrues on things like appointments or basic life events. This company is not a family friendly place to work at all. 

What is the best part of working at the company?
The management treats you equal

What is the most stressful part about working at the company?
All the changes all the time, the new regulations changing constantly, customers aren't always pleasant they can be upsetting 

What is the work environment and culture like at the company?
Great work environment and diversed culture 

What is a typical day like for you at the company?
A normal day in customer service

Top Job Titles	Average Salary
Application analyst 8 salaries reported	$20.13 per hour
Service advisor 2 salaries reported	$20.00 per hour
Call center representative 1 salary reported	$18.00 per hour
Collector 7 salaries reported	$20.00 per hour
Analyst 1 salary reported	$20.00 per hour

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