customer service representative

call center representative

data entry clerk

insurance agent

claims representative

PSG Global Solutions

Work/task:
- It depends on whether you will be working as a recruiter or an admin. Most of the time, the work you receive is not aligned with the contract you initially signed up for. However, this company provides excellent opportunities for call center agents who wish to transition from BPO to RPO, as well as for fresh graduates who have limited exposure to the outside world. (lol)

Salary:
- The company does not provide annual salary increases as a standard practice. However, it is possible to negotiate your salary, particularly if you have relevant work experience and no significant gaps in your employment history. Additionally, for fresh graduates, the initial salary offered may be considered reasonable and fair.

Overtime:
- When facing a deadline within the day, you are required to render unpaid overtime. In such instances, they will blame you for working slowly, even if you are giving your best effort, and guilt-trip you by comparing your performance to that of other recruiters who can complete the tasks faster.
- You may be required to participate in unnecessary gatherings outside of your shift, especially if you are part of the management. If you choose not to attend, they will guilt trip you for not joining the fun.

Excess workload:
- Seven or more tasks that could be done by 2-3 recruiters will be shouldered by one recruiter, particularly if you are an admin account. They will insist that it is your responsibility to complete them.

PTO/unpaid PTO:
- Imagine you are on paid or unpaid leave, and they keep bothering you to do tasks, blaming you for taking your leave, or asking you to join a meeting/discussion. Furthermore, they will blame you if your team is struggling because you are on leave.

Promotion:
- Instead of investing in their own employees, they choose to hire outsourced managers. Even if you possess the qualities required for leadership or advancement to a higher position, they will not promote you or endorse you for leadership training if they have a negative perception of you.

Incentives/Allowance/Performance Bonus/KPI:
- The incentives and allowance of 2k are not sufficient. The performance bonus is capped at a maximum of 20%, which becomes concerning when you consider your salary of 20k. Please do the math. Furthermore, the KPIs are inconsistent as the company appears skeptical about employees meeting the metrics. They seem to actively search for any loopholes to prevent employees from receiving the maximum bonus.

Rendering/Resignation:
- After rendering your notice, you are not allowed to resign; they will extend your employment until you withdraw your resignation. Instead, you will be assigned to conduct transition training for the person who will assume your tasks while you continue to carry out your own responsibilities. This arrangement often includes training the next person during the remaining 1-2 weeks of your rendering period, which can be challenging, particularly when dealing with complex tasks.

Quarterly Meetings (Onsite & Online)
- Attendance at the quarterly meetings is mandatory. Failure to participate will result in a memo being issued, indicating a lack of 100% attendance for your business unit. This applies to both onsite and online meetings. Furthermore, it is frustrating that even when you are on leave, attendance is still required.

Open Communication
- If you raise a concern or seek help from your manager, they will discuss your personal life during management meetings and huddles. Malicious and personal matters are spread during these meetings. How do I know? I overheard them discussing my personal issue in the ladies' bathroom. You are being judged. The management will claim that they forgot to help you, but it was intentional.


If you're an experienced BPO employee, you'll find their compensation package enticing as well as the remote-first set-up and not having to deal with irate callers.

However, there is high staff turnover. One of the reasons is demotivation which stems from the training process itself and the waiting game before someone gets endorsed to Operations (after passing the initial, basic senior recruiter training). Unlike in BPO companies which often have long trainings and support for a safe training environment, career shifters must adjust quickly and hasten their learning curve else, they would fail. 

Another source of demotivation is experiencing a lack of fairness in the workplace. PSG says they want everybody to pursue excellence however, standards are inconsistent. Some employees get hit for some lapses which others are able to get away with. Rules can also be bent in favor of people they wish to keep, but it will be stringent if you're on the other end. PSG also promotes two-way communication as one of its guiding principles, but you'd observe that employees couldn't truly voice their feedback on the people providing them one. This is for fear of consequences or being perceived as not being receptive to feedback.

A healthy, productive, and fun workplace is the cornerstone of a thriving organization. Such an environment fosters employee satisfaction, boosts morale, and enhances overall productivity. When employees feel valued and supported, they are more motivated to excel in their roles, leading to increased efficiency and innovation. In a healthy workplace, open communication and collaboration are encouraged, creating a sense of camaraderie among team members. Positive relationships between colleagues and management promote a supportive atmosphere where everyone feels comfortable sharing ideas and seeking help when needed. Moreover, incorporating elements of fun in the workplace can significantly improve employee engagement and reduce stress levels. Team-building activities, creative challenges, and recognition programs further contribute to a positive work culture. As a result, employees are more likely to stay committed to their jobs, experience less burnout, and deliver their best work. Overall, a healthy, productive, and fun workplace not only benefits employees' well-being and job satisfaction but also leads to better business outcomes and a stronger, more cohesive organization.

Although PSG claims to be one of the best companies, it is average. I can recommend it to fresh graduates as people there are friendly to newbies. They are very patient and are willing to provide guidance or assistance. Gain experience and then move on to a better opportunity as it is very difficult to get promoted in PSG. Tasks are also extremely repetitive so upskilling is almost impossible.

The basic pay is low and the benefits are not attractive at all. My recruiter oversold the compensation that the company provides when I was being interviewed so I expected a lot only to be disappointed. Management will look for a way to lessen your benefits when you get hired. Your workload will depend on the account that you'll get assigned to. Changes are often made but the dissemination of information is often late so be prepared to get surprised. Also, their HR Department seems to be disorganized as they couldn't properly handle contracts and pays. 



As a Recruiter in our team, each day brings an exciting blend of responsibilities. From identifying and engaging top-tier talent to coordinating interviews and negotiating offers, my typical day is dynamic and fast-paced. Through this role, I've gained invaluable insights into the art of relationship-building and the nuances of assessing candidate potential. The management here fosters an environment of empowerment, providing guidance while allowing room for creativity and innovation. Our workplace culture thrives on collaboration, where every team member's input is valued and contributes to our collective success. The most challenging aspect is navigating the competitive hiring landscape, ensuring we secure the best fit for both the candidate and the company. Yet, the most gratifying part of the job is witnessing the impact of a successful match, knowing that I've played a pivotal role in shaping the organization's future while helping individuals advance in their careers.

A typical day at PSG Global Solutions involves handling a variety of administrative tasks, ensuring smooth communication within teams, and meeting project deadlines. The pace is fast, requiring attention to detail and the ability to prioritize multiple tasks.

From my time there, I learned how to manage complex workflows efficiently, sharpen my communication skills, and collaborate with a diverse group of people. I also gained experience in using different software tools, enhancing my overall productivity.

Management at PSG Global Solutions is supportive, always open to feedback, and emphasizes continuous improvement. They provide clear expectations and offer guidance when needed.

The workplace culture is collaborative and inclusive, with a strong focus on team success and mutual support. The hardest part of the job is managing time effectively while balancing multiple high-priority tasks, especially during busy periods.

The most enjoyable part of the job was working with a talented and motivated team, where we celebrated successes together and constantly learned from each other.

I have had the privilege of working with this company for some time now, and I must say, it has been an amazing journey. The people here are truly exceptional – not only are they talented professionals, but they are also genuinely friendly and supportive. The culture is highly enjoyable, fostering collaboration and growth. The SMART action plans in place ensure that we are always moving forward with purpose and efficiency. The competitive salary is just the icing on the cake.

What I appreciate the most about this company is how it values trust and openness. There's a real sense of unity and mutual respect among colleagues, which makes every day a pleasure. The integral working environment is a testament to the company's commitment to creating a space where everyone's contributions are valued. All in all, I couldn't ask for a better place to work.

My work experience in PSG is fun! The people around me are very understanding and we have an open communication with our bosses. There are a bunch of stuff that PSG offers to their employees such as freebies during half hour. It can get tiring at times specially with the many workload but the good thing about it is they value work life balance and so seldom do we have to do over time. Unlike other companies people leave their station on time and can do more fun things outside of work. Sometimes it could feel like a school setting because we are graded on our performance and errors but the good thing about it is we get competitive and push ourselves to be the best and be an A player. IT recruiter is tough because employees are competing with each other who can have the most placements so one must have determination to look for the best candidates because if one looses motivation they might not like their work. So positive mindset and perseverance is needed, With regards to the interview, it might seem easy but one has to be confident and smart with their answers to pass.

I start my day by checking my email and messages to see if there are any urgent updates or inquiries from candidates, hiring managers, or team members. I review the progress of ongoing recruitment processes, noting which interviews have taken place and if there's any feedback from hiring managers. This helps me plan my priorities for the day. 
I learned a lot during training, as someone who has no experience in the recruiting/staffing industry, after more than a week of training I feel confident to call myself as a recruiter now.
The management is great and also the workplace culture is really fun and welcoming. The hardest part of the job is unlearning all the things that I know from the BPO industry. Lastly, the most enjoyable part of the job is learning along with your colleagues who you can relate to and do something fun while working. 

Working at PSG Global Solutions has been an incredibly enriching experience. The company's commitment to employee growth and development is truly commendable. The supportive and collaborative work environment fosters creativity and teamwork, making each day enjoyable. PSG Global Solutions values each employee's input and encourages innovative thinking, which has empowered me to contribute meaningfully to projects. The leadership team is approachable and genuinely cares about employee well-being, creating a positive atmosphere.

Additionally, PSG Global Solutions' emphasis on work-life balance ensures that I can excel in my role without sacrificing personal time. The opportunities for learning and advancement are abundant, with regular training sessions and room for career progression. I am proud to be part of a company that not only delivers outstanding solutions to clients but also nurtures its employees' growth with such dedication.

Top Job Titles	Average Salary
Customer service representative 1 salary reported	$14.00 per hour
Call center representative 1 salary reported	$12.00 per hour
Data entry clerk 16 salaries reported	$19.14 per hour
Insurance agent 5 salaries reported	$20.60 per hour
Claims representative 1 salary reported	$18.84 per hour

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