physical therapist

patient services coordinator

personal trainer

patient coordinator

clinical director

PT Solutions Physical Therapy

What is the best part of working at the company?
Working for PT Solutions was an incredible chapter in my life one filled with both challenges and blessings. I loved my patients and built relationships that I will always cherish. Many of them I’ve known since my time as a patient myself, and getting to know them on a personal level made my job so meaningful. I will truly miss my coworkers; we shared so many laughs and unforgettable memories. Like any workplace, there were ups and downs. I often felt overwhelmed and unsupported by upper management, especially during times of change that were beyond my control. Despite the stress, I always gave my best handling things the best way I could. After my car accident, I suffered a bad concussion but returned to work as soon as possible because I feared losing my job. Coming back was difficult; I had to relearn many things, and it sometimes felt like that wasn’t fully understood by those above me. Still, I stayed committed and tried to manage everything patient care, paperwork, verifications, phone calls, authorizations, and documentation. I always aimed to treat every patient with kindness and efficiency. When I was let go, I was heartbroken. I had worked there for five years, pouring my heart and soul into my role. It was difficult not even being able to say goodbye to my patients or coworkers. I was told my mistakes and lack of “improvement” were the reasons, but I believe the deeper issue was being stretched too thin and not having the support I needed. I don’t hold anger in my heart only hope. I wish the best for those still there and truly hope management learns to value their dedicated employees. I will always be grateful for the lessons learned, the friendships made, and the patients whose lives I was able to touch. I gave it my all mind, body, and heart. Even through pain, illness, and exhaustion, I showed up and did my best every day. Though this experience hurt deeply, I know God has a plan for me. I’m trusting Him to guide my next steps toward something even greater. Thank you, PT Solutions, for being part of my story. God bless you all.

What is the most stressful part about working at the company?
The most stressful part of my job was when management changed things at the last minute and expected me to drop everything, because this was more important than other issues. But then be told that I was not improving in my role. How if I was supposed to clock in and clock out on the dot not earlier nor later or you will get a write up or in trouble.  Sometimes I would stay and take care of a patient, let them know that I will need to leave soon and another coworker will take care of them or if they would like me to call them the next day or stay even after off the clock to make sure they are taken care. Good customer service and making sure they are having a good experience at the clinic was my main priority. You have to be the face of the clinic and be rude. If I was rude that would not be good in the eyes of the company we came in first place for the year 2025, thanks to me and my coworkers for our hard work and dedication to our patients.  

What is the work environment and culture like at the company?
It was very busy; we had our day's that it was slow. Due to the weather or a special occasion, or if it was the holiday season. 

What is a typical day like for you at the company?
Very busy, office job duties are never ending. Then the phone calls and emails and faxes are always flowing in. Which was good greatly appreciated. I had made a great relationship with all teams and insurance companies. Made friends with many others. I am going to miss everyone.

They will hook you up with the good old “ we are family here” philosophy/ workplace culture, only to treat you like dirt if you ever stand up for your rights or if you express your opinion going against the pack-cult  mentality. Days are long and stressful and work schedules are not appropriate for parents with small children or for who is the only caregiver for family members with a disability. The work load is ridiculous, full of incoming calls, cold calling, appointments, dealing with insurance and authorizations, billing ect. and once your done with your tasks, you’ll get rewarded with more tasks, because if you are part of the “family” you are EXPECTED to go above and beyond even if this means working your part plus 3 more and not seeing a difference on your paycheck by the end of the month. Forget asking a pay raise, only the favorite ones get lucky, and if you become buddies with whoever is grandfathered in the company, more power to you! Benefits are expensive, good portion of your pay will go towards taxes and health insurance. The company runs off of numbers, the more you sell the more money they make, God forbid if you miss to met  those goals by the end of the month, most likely the PSC will be at fault, because they didn’t cold call at least 4 times the patient , they didn’t sound persuasive enough, they didn’t capture that set number of new patients even if the clinic has been short staffed for last past 2 + months and now management is sitting back cluelessly wondering why they are losing all of their good PSC. Clinical staff is more often than not pressured by  the clinic manager to see multiple patients at once, even if this means lacking in necessary 1 on 1 care for older or more complex patients which results inevitably in losing those patients, usually the clinic manager will try to reel them back in with false promises. Because that’s how you play the number game! 
Expectations from the clinical side will change on a regular, one week you’ll be doing things in one way, then when it no longer suits them, everything changes again.  Overall the company prefers to hire and keep new grads, younger individuals or students, because they are easier to manipulate by projecting on to them their conformist view of the “bigger and brighter picture” where everyone has to dress, act, be the same as a whole in order to succeed. Therefor keeping your individualism while performing the best at your job will keep you floating for awhile, until you realize that you are getting borderline bullied every time you refuse to go that extra mile. Management will not support you in the long run and reaching out for help and answers from HR will only make it worse. I decided to leave with zero regrets, knowing that I can finally regain emotional and psychological peace. 
I’d say that the only good thing that came out of this is the experience and that it will help me in the future recognize any similar red flags, also I’m grateful to have met some very kind patients that were always happy to see me! 


PT Solutions is a high stress corporate structure that does not value its employees. You will feel welcomed and encouraged during your interview process, but all will change once the ink is dry on your contract. Very poor work culture. Very poor work morale from PTs, OTs, and front desk staff d/t workload and hostile corporate management. PT Solutions sends multiple levels of "bosses" into the facility to oversee the work habits of the entire staff and not one of these people has had even an introductory class to learn about being a leader. Office meetings are simply opportunities for management to let you know how inadequate your performance is related to meeting their absurd and unreasonable goals for the numbers of patient's you are expected to see in order to meet their numbers quota. Believe me, it is all about patient visits. If you hear otherwise; buyer beware. We were expected to see 2-3 patient visits every 30 minutes. As a health care professional, you will not experience the fulfilment of a job well done, because you're going to be overwhelmed by the sheer number of people you are to see each day, the ridiculous paperwork expectations (you won't hear about this in your onboarding or interview process), and heavy-handed corporate culture which gets old really quickly. You will be expected to keep track of your own productivity numbers, as well as FOTO updates, and a constant list of ever added tasks that should be handled by office staff.  Patient charting will be performed on your time, not work time. The entire staff spent hours every week on our own time just getting our daily charting completed. And know that your EMR chart notes are monitored by corporate and you will be aware if you are not tip-top on every note you write. You just get the feeling that it's never enough to succeed in this environment no matter what you do. If you are a corporate lacky and desire to sacrifice your morals, ethics, and personal time in order to climb the hierarchy ladder in health care, then this IS your place. It's quite apparent that the people who seem to accel here are the ones who buy into the PT Solutions culture, which is very cultish. If, however, you are looking for a rewarding career as a PT/OT/SLP, this is not your place to achieve those goals. I witnessed more than a few breakdowns during work from staff who just got overwhelmed with the patient care expectations, charting, and poor leadership. Listen, I worked with some really good people who were at PT Solutions and to a person, they loathed what this company represented. This place has no desire to keep staff either. I think high staff turnover is just built into their model. PT Solutions knows they can continue to restaff with new grads who are willing to work for very little money and move on once they get scorched. If you take a job here, good luck. 

Where do I even begin?! I would give negative stars if I could.

- I was hired as a new graduate and received the bare minimum training imaginable, most of it from another new graduate. My assigned "mentor" lacked the knowledge and experience necessary for the setting in which I was practicing.
- I routinely observed questionable, unethical, and at times unsafe clinical practices. When I attempted to raise concerns through the appropriate channels, I was met with hostility, intimidation, and retaliation instead of support.
- The workplace culture is toxic. Gossip, favoritism, backstabbing, and unprofessional behavior are the norm rather than the exception.
- I was denied a deserved pay increase after raising concerns about patient care and workplace practices. Draw your own conclusions.
- Staff turnover is alarmingly high. The strongest clinicians rarely stay long, and the department survives largely through a revolving door of contract staff. That alone should tell you everything you need to know.
- Employees repeatedly requested resources, training, and improvements to clinical practices. Management's response was consistently the same: nothing. Concern after concern was ignored despite being raised multiple times.
- Leadership plays favorites. Recognition, rewards, scheduling flexibility, and opportunities do not appear to be distributed based on performance or merit. Some employees can do the bare minimum and receive praise, while others can go above and beyond and receive absolutely nothing.
- Favoritism was rampant. Certain individuals appeared to have significant flexibility with scheduling, attendance, compensation, and workplace expectations, while others were held to entirely different standards.
- After months of hard work, taking difficult caseloads, and consistently putting patients first, my compensation increase amounted to a whopping TEN CENTS per hour. Yes, ten cents. Meanwhile, others received significantly larger raises and greater flexibility despite contributing far less.
- Management was quick to find excuses for why certain employees "didn't deserve" raises while somehow finding plenty of reasons to reward their preferred staff members.
- Nothing quite compares to being told how to do your job by people who were rarely around long enough to understand what your job actually involved.

If you value ethical practice, professional growth, patient safety, and competent leadership, look elsewhere. This organization does an excellent job of driving away the very employees who care the most.

A few years ago, our physical therapy department was outsourced to PT Solutions, resulting in a drastic change in management, priorities, and workplace attitude. Many changes seemed to be for the purpose of putting profit over patient well-being or just doing things for the sake of convenience.

One of the most notable examples of this would be the fact that PT Solutions actively encourages seeing multiple patients at once (up to FOUR). They have something called an “elevated earnings program,” meaning the more patients seen at once (and therefore lesser quality care for each), the more financial bonuses for that particular therapist. 

This practice results in patients being left unattended, performing generic exercises that don’t address their needs, and overall very impersonal treatment.  It also results in privacy concerns.

It’s public knowledge that PT Solutions is run by investors, and I believe their workplace ethics make that very clear. I felt ashamed for working for them and felt like I was being made to take advantage of patients who didn’t know any better. I became a physical therapist to help improve other people’s lives, not to improve my and my employer’s bank accounts.

They also enforce attending their own CE programs. Although offering CE is a positive, PT Solutions requires you to attend THEIR OWN. No matter your schedule or availability, or if you prefer a different provider’s courses, there’s no choice. Yet another example that makes them appear self-serving and conceited.

My experience interacting with management has demonstrated that they are in over their heads; communication is poor. Whenever requesting guidance or information about something, I would often get responses lacking in detail or using too much corporate-sounding jargon, requiring further back-and-forth. The responses I received were also not delivered in a timely manner, and I often needed to send follow-up messages to prompt a reply to the initial email.

Even exchanges with HR were treated in the same manner. Not matter the degree of importance, I was frequently appalled by the way they treat communication. They veil all of this with mottos that you’re “unstoppable” and hollow courtesy. After seeing reviews from years back state the same issues, it’s made clear that addressing problems is not in their code. This is the fabric from which they are cut. Stay. Away.


I have worked with PT Solutions for the overwhelming majority of my physical therapy career. I have seen the practice through TONS of ups and downs as we continue to grow across the country and add additional services, and I strongly believe that through every tough season we come out stronger on the other side. I have a unique role in which I get to work with people at all levels of the practice. I absolutely love the people I work with, from the therapists and front office staff to the talent, human resources, marketing, and executive teams. Over the course of my career with PT Solutions I have grown tremendously through the mentorship and guidance of the managers, directors, and especially the CEO himself. This practice has always seen something in me and my potential from my first day as a physical therapist. 

Recent changes to our operational structure have shaken the confidence of some, but a return to the basics of patient care and focusing on the long term health of the practice so we can continue to provide a high level of service and standard of care to as many patients as possible does not scare me. Our operations managers have been asked to remove the 'extras' from their workday and return to the clinic to see patients alongside their direct reports. "Productivity" has become a dirty word to career seekers, but the reality of our healthcare system forces a baseline of performance to remain in business. The practice standard that has been set is one that is manageable and comfortable for new and seasoned therapists alike - 60 patients per week or 12 patients per day on average (in the outpatient setting). 

The goal of PT Solutions has always been to provide the best possible experience supported by science and evidence. In order to achieve this goal, one must adapt to the ever evolving world of science and medical discovery. This year, we've taken this principle and applied it to our operational structure. Sometimes, you have to shift your perspective to be more efficient and effective. We've done that since the beginning, and we will continue to do so moving forward. 

At first I thought wow what a great company to fall into. Ok benefits, monthly bonus, room for advancement sure why not work for them. Well all good things must come to an end. I was constantly monitoring Human Resources Duties due to the poor management of my paycheck and benefits. I was receiving bills for hundreds of dollars and when I called my insurance they stated my insurance wasn’t active but they sure did take my premiums out. Due to poor Human Resources actions I was afraid my benefits were going to lapsed for their incompetent work ethic. I didn’t get my pay check several times as well. Management was another story. They wanted us to be like family which I get but cmon if you are a hypocrite how can we follow by bad example. You were told to be open and close to other co workers and speak up with any issues but when you spoke up you were always the one being negative. High turn around with age discrimination. 6 employees have left due to high expectations and age discrimination. They only hire young 20 year olds with no experience so they don’t have to pay the poor person more than 12 bucks an hour. Front desk people would have to train these inexperienced people for weeks just so they can quit due to the high volume work load. Patients notice these things. No set schedule expect you to rotate which doesn’t work for moms with kids.  Different strokes for different folks for sure here. The work load is pretty big not worth the pay to do double and triple work. Amazon starts 18 bucks an hour you are better off there and have great benefits.

   I have worked in the healthcare industry for 20 years and never, in all my time, have I been a part of a company that is more sales driven than PT Solutions. They don't care about anything, or anyone. Profits above all else. 
   Meetings....OMG the meetings. I have also never worked anywhere that held as many meetings as PT Solutions. They aren't long, but they aren't at all informative, just taking up your time.
   90% of your job in the office will be spent entering the exact same information into several different websites, because PT Solutions will not pay for any actual applications that are user friendly. All management does is track referrals, and you will be required to schedule a certain number of patients a day or face disciplinary actions. 
   The other 10% of your time will be spent basically BEGGING patients who have declined care to come back. No matter how well you document patients who decline, you will be asked why you didn't work hard enough to retain the patient. 
   The training you receive is a joke. It's all online, followed by meetings, with very, very little shadowing, or on the job coaching.You are 100% set up to fail. I've also realized there is no path upward, you're just a warm body to enter data, and keep the schedule full.
   The therapists are kind people who work incredibly hard, but they also have quotas, and numbers to hit.  It seems very counterintuitive for any kind of patient care. Most of the therapists at the clinic I worked at were very young, I am thinking they use PT Solutions to gain experience so they can leave.
   There are way better companies out there.  This one isn't it. 

Let me preface this by saying most of the Physical Therapists working for this company are decent humans who unapologetically care for their patients. The biggest lie this company will tell you is that the company is "Run by PT's for PT's." The company may be run by PT's but the Management and Executives  are not human. I have never been treated more poorly in my life than by the managers and the higher ups. They will preach to you all day on how they try to take things away from your day to day to make treating patients easier but then constantly scrutinize, chastise, and humiliate you in front of your peers and colleagues and make life so much more challenging. They will add things to your day to day and preach to you the importance of it.

There is virtually no remediation process and once you are written up for anything that the manager sees/hears, than you walk a fine line before being eventually terminated. If you're looking for a 1 strike your out mentality then this company is for you. 

The productivity may be harsh but it is not as pushed as you may think it will be. The one good thing about this company. Believe it or not, I had no issues with excelling at their productivity standards. 

Their "mentorship" program is a bad joke and sell you on lies to make you think "they have the way" for best care" (they don't). Here is their Residency and mentorship in a few words: "Make your patients lift heavy and see as many patients as you can." I just saved you a full year of "their education."
I would advise to not waste your time with this company and look somewhere else.

The hospital that I worked with outsourced therapy to PT Solutions. I have been with the company for 3.5 years. I feel it was a great professional move for me.  

Being a part of PT Solutions has provided professional growth and opportunity for continued education. I feel appreciated for my work. The upper management and local management support my leadership efforts and  good quality patient care. I think the expectations of the company are high but that provides the just right challenge.. As an OT it is important to find a just right challenge for our patients and should not expect different for ourselves. By being challenged in the work force allows for personal and professional growth..

Within a year of the therapy transition, I was advance to a management position. PT Solutions sent me to a National Leadership Training of Bell Leadership to help me succeed in my role. 

I am a single parent to 3 teenagers, I feel that PT Solutions offers a nice work/family balance..  if occasionally needed, I have the flexibility to tend to my family needs. In having that freedom, I am better prepared and able to give the extra effort when asked of the company.

As the company continues to grow,  additional opportunity await those staff members who seize opportunities.. I recommend PT Solutions without hesitation.

Top Job Titles	Average Salary
Physical therapist 62 salaries reported	$92,202 per year
Patient services coordinator 1 salary reported	$16.00 per hour
Personal trainer 3 salaries reported	$42,600 per year
Patient coordinator 6 salaries reported	$16.25 per hour
Clinical director 3 salaries reported	$80,000 per year

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