customer service representative

human resources assistant

ticket sales representative

pilot

dispatcher

Pacific Aviation

Good stepping stone if you are interested in the field of aviation. You will gain a lot of experience regarding customer service and how to deal with passengers and airline products and procedures.

PA management is not bad itself, it's the account you will be assigned to. On the account I was assigned, the account manager was not visible on the account most often, favoritism is evident, supervisors and acting managers are mostly lazy and stays inside the office all the time chatting with other agents working inside the office and even missing during work hours. Schedule is based on favoritism. They schedule the favorites in the morning and the rest in the evening (evening shift is harder as the bulk of passengers for that airline is in the evening). During the interview with PA they will tell you that you will have to be flexible as this is a part-time job and your time will be based on the need of the account but once you're in the account itself you will see how they do the schedule and how they rotate the schedule based on the convenience of the favorite supervisors, managers and agents. Even it means working evening to morning they will rotate and swap the schedule whenever they want to work and who to work with. It's not based on seniority and availability.

Be ready to work 6 days a week (morning and evening) as they will say that there are not enough agents. There is a minimum of 4 days / week for part-time agents but you'll notice that the favorite agents will just work whenever they want to or else they will have someone cover for their shift.

They have a lot of policies and procedures but it depends on the account if they will be strict on it. On the account I was assigned at, pretty much they are not strict and most of the rules are not followed. From uniform, hair color, work days, schedule, time-in and out, attendance, etc.

Pay is ok if you work 6 days a week but you will not have work and life balance.

PA is a good place to start if you like to have experience with the airline industry; Minimum hours to work here is 4hrs with an opportunity to pick up extra hours; you can work more than two accounts (airline) as long as it doesn’t conflict with the schedule and that’s the only way to get extra pay.

Being bilingual or more doesn’t give you an edge or extra incentive, we all get paid the same so manage your expectations. Growth here is almost impossible due to the number of agents they have per account. If you’re a regular agent (not manager or supervisor) you only get Health Benefits, NO 401K or SSS so again, manage your expectations. 

Flight benefits comes from the Airline you get assigned to work for, not from PA.

Like most jobs, this is a physical and mental job.
If you can’t stand or walk for a long time, don’t even bother trying cause we do a lot of that. If you’re sensitive and gets offended easily, I don’t recommend working here either as you will have to deal with different types of passengers and you know, not everyone has a good day or traveling for vacation purposes, some passengers are traveling to go home, back to work or someone from their family passed away just as an example, so everyone has different moods and you have to deal with that.

Lastly, this company doesn’t think of their Senior Agents (agents that worked with them for more than a year/not senior by age); when they freaking increase the salary per hour of their employees, regardless if you’re new or has been working there for years, you will all get paid the same. They don’t respect you working with them for a long time.

I sincerely hope the management get to read this and understand this.

I was hired part time but eventually got a second airline account which were 4 hours each so that made my 8 hour days and was able to get my 40 hours a week. The management style's are different depending on which airline they place you in. It honestly all depends in the airline in which they place you in, on how your experience is going to go working for PA. The main thing you do is check in passengers and collect their baggage which is fun because you meet new people but there are other roles within the company that involve more critical work than  checking in passengers but yet everyone still gets paid the same which is unfair. 
There are no flight benefits (sad I know) because there should be some type of flying perk when working for really big name known airlines. You get basic free health care and PTO hours based on how long you've been working there. They don't have direct deposit which really sucks because if you do not work on the day you get paid you have to go through the hassle of going to the airport to pick up your paycheck.
If you are looking for airport experience to see how it is to work for the airport I do recommend it because it can be something temporary and look good on your resume.

..4 month is enough to learn all the interesting thing, then the rest is repetition. 
..split-schedule in 4 hour unit is for sure, it drains and wastes our day easily (like once I did 6 am & 6 pm shift total 8 hours, that leave me so exhausted for doing anything else but working!), so doing 40 hours will leave us no time life energy at all for anything else. 
..obviously turnover is high, since the jobs are mainly a temporary transit for everybody
..most worker seem to be young inexperienced new-graduates, students or new refugee asylee immigrant who are just eager to do anything.
..obviously managers are just those who can put up with the terrible condition then rise steadily; they are not capable people, but just people who cant get any better offer elsewhere (the foreigner my account manager english grammar is like a fifth grade level, for instance!)

But I do advice people to take this job just for the exposure, new experience in the airline business, and just stay for 6 months then move on.

                                                                                                                         Working at PA has been a mix of rewarding challenges and personal growth. The role pushed me to sharpen my problem-solving skills, adapt quickly, and manage time effectively under pressure. The team was collaborative and supportive, making even high-stress days manageable. Management maintained open lines of communication and encouraged professional development, offering resources and feedback that felt genuinely constructive. However, like many fast-paced environments, the workload could sometimes become overwhelming, and clearer boundaries around work-life balance would have made a difference. Overall, the experience was a valuable one, offering insight into both my capabilities and areas for growth. It’s a workplace where initiative and resilience are key—and where your contributions don’t go unnoticed. For someone looking to grow in a dynamic environment and take ownership of meaningful work, this role offers a solid stepping stone.


Worked here some years back.  Was an experience and not always bad.  Just know that if you work for an airline it will drain alot of your energy and the pay is often not enough.  The only part worth it is the flight benefits and working for Pacific Aviation you will not have access to a MyIdTravel site because you will not be working directly for the airline.  Sometimes if you are lucky and the company you work for is generous they can list you but it is not the same as being able to list yourself.  I recommend it mostly for those who want to find a way into the airlines and eventually move on working directly for the airline itself.  Just know the job is not for everyone and there are many responsibilities for little pay. When reading this understand that I worked here more than a few years back so things may have changed since.

What is the best part of working at the company?
The objective to make sure the issuance of boarding pass for the passengers are accurate base with the passengers documents also make sure the luggages and hand carry bags are with the desired weight fo check in and prohibited items which are not allowed will always be discussed and explained with the passengers to ensure safety and security to all as well. 

What is the most stressful part about working at the company?
I don’t consider being stressful at wotk cause I love rendering service to others not because it is the job. 

What is the work environment and culture like at the company?
The motto is always and must is working together will succeed. 

What is a typical day like for you at the company?
Typical day for me will be all day. Ayşe it is busy cause it is at the airport and good.

"I've noticed that there seems to be some favoritism in the way certain employees are treated compared to others. It feels like a select few consistently receive more opportunities, recognition, or support, regardless of overall team performance. This can be quite demotivating for the rest of us, as it creates an uneven playing field where contributions from other team members may not be equally acknowledged. I believe that a more balanced approach, where every team member has a fair chance to be recognized based on their efforts and contributions, would not only help with morale but also foster a stronger, more united team dynamic. I think addressing this issue could lead to a healthier and more productive environment for everyone."
It's all about favoritism here. 

*Push wheelchairs
*Not much to learn in this job, not many skills to take with you to future employment
*Management focus is on airlines and corporate goals, not very involved with day to day staff issues
*The workplace is somewhat toxic, poor morale, some good people there but poor supervision, disorganization and frustration
*Lowest wages in the market, tips cannot be solicited so youre working off the hope of passenger generosity. Supervision is terrible, disorganization leads to loss in ability to generate tip income. 
*Only good things is flexibility, take off when you want, call out, leave early. Takes alot to get fired

*I would not apply here you can do better

Pacific Aviation is a great company where you see everyone as family. This was a fun company to work with as upper management always did the best they could to accomodate each and every employee. However for a long term career there was not much advancement in any aspect. The most enjoyable part of the job was when working with a productive staff work did not feel like work, and the hardest part was pushing the staff to be more productive to deliver the best service for the passengers as well as the client. Sometimes you start with a team that does not delilver more than the average service and it was my duty to exceed those expectations as well as raise the bar for all other ground staff handling other airlines.

Top Job Titles	Average Salary
Customer service representative 1 salary reported	$21.00 per hour
Human resources assistant 8 salaries reported	$18.25 per hour
Ticket sales representative 5 salaries reported	$19.09 per hour
Pilot 5 salaries reported	$22.61 per hour
Dispatcher 5 salaries reported	$22.26 per hour

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