guest service agent

room attendant

cook

general maintenance

night auditor

Pacifica Hotels

Overall I really enjoyed working here and made some lifelong friends but a few negatives really impacted on my time there. 
But first the good stuff.
The people, take some time to get to know your coworkers. 
Location: super convenient and beautiful location. Parking on-site for staff even when not working. Very handy in Kona and it enhanced my time living there. 
Aloha: almost all of my fellow workers were genuinely striving to give guests the best experience possible. 
$10/month gym membership for f/t p/t employees.
Plenty of hours so long as your schedule is flexible.
Decent health benefits.
Union employment so double time on holidays, paid vacation ect. Union also means some people are just waiting out to get their pension. 
Pay for bartending is good but you will work your tail off for it. 
The bad:
Executive and upper management really are not connected so it impacts on middle management not being able to deliver support needed. Every manager I worked with was genuinely trying their best and worked really hard. I believe this lack of available support really impacted turnover rates and created the perpetual short staffing issue. Resulting in inconsistent schedules. Inconsistent scheduling in turn creates more work for middle managers more disruption to staff and can create resentment within the team towards colleagues and eventually suspicion towards new hires. Which then creates a hostile environment for new hires, more work for middle management and hr and subsequently higher turnover. Not forgetting the impact that all of this has on guest service. 

If you can hang in and get past the suspicion of new hires and can work with the inconsistent scheduling and are independent enough to succeed despite shortstaffing and lack of support from middle management it can be a good place to work full of wonderful people. There really is some great people you will meet.

I started working for Pacifica Hotels a few years ago  and it was clear from the beginning the lack of communication was horrendous. We had multiple complaints about lighting and other easily fixed situations but corporate would never help us out. It took months for them to approve a simple lamp for the rooms. We had a mountain of complaints online about the lighting. On top of that they would change schedules at a moments notice and make everyone work extra hard. I was easily doing the work of two people every single day, because they wanted to save money by cutting hours. I had three new managers over the span of a year, each one fired. They would post the job opening for the Management position before even firing the person! That led to managers walking out. It wasn't just my hotel, but almost every hotel around me I heard horror stories of poor management. My most previous manager didn't care for any of her employees and would treat us like lesser beings. Each of my coworkers ended up quitting pretty much that year of working there, myself included. There was no where to move up unless you were best friends with someone in corporate.

I have loved most of my career with Pacifica and until recently i was telling everyone i know who was looking for a job to look at pacifica. At first a normal work day was pretty casual. Mellow times far out numbered the hectic ones. My bosses are all great people and understanding of the human aspect to their employees. While there are a lot of corporate employees who seem to be very caring people they also seem to have a lack of concern for the people who work here some times. The managers are put under a lot of stress which then turns into a lot of stress for the rest of us because management is pushing us harder to meet company standards and pushing themselves to their limits. It is sad to watch but i understand where it is all coming from. 

I would still recommend this company but definitely not for anyone looking for a laid back easy job. It is hard work and there are a lot of moving parts but at the end of the day i still enjoy my job.

I worked at Pacifica Hotel Company for several years, and quickly learnt as I got promoted what a toxic environment senior management was. It all really stemmed around one ex-military leading GM who was promoted to area manager. under his "leadership" several hotels had a revolving door of new GMs because of his inability to effectively work with others, how un-inspiring he was, and the fact it was his way or no way by micromanaging every aspect of your life. In my time not working for the company I can believe the amount of posts i have seen for GMs under his control. The fact that executive management cant see the fault lays with him and his severely bad attitude is astonishing. What makes matters worse is every hotel (while tastefully designed) is constructed cheaply and used parts and equipment that could last a year. do yourself a favor, work for a real hotel company that has morals and standards.

The last priority of this company is the line level team who have kept the machine running the past 15 months.  There is active disregard for hourly associates who are paid perpetual minimum wage, those above-property have zero consideration of those actually working.  The VP will cut you down to your face, but even more behind your back and to your peers.  It’s such a shame, the hotels are really cool but the senior leaders are only concerned with their comfort and bonuses, all at the expense of property level staff. 

Pacifica is a great Company to start in the Hotel Industry. They own and manage between 25-35 Boutique Hotel Properties mainly on the coast of California. However, there are a lot of kinks that this company needs to work on between the Friends and Family program and what they "perks" to the actual moral at each property. They need to increase their wages if they want to keep great staffing. The turnover rate in every department is high.

Toxic environment that is the corporate culture.  Support from higher management is non-existent.  In order to achieve goals and metrics, the RDO and upper management need to support, and not bark orders.  It's a multi-pronged approached and they only see the end result.  There is so much turn-over in the workforce that shows the inability of this management company to effectively manage their entire workforce.

Needs a lot of updating in their processes.  Take's hour's to process paperwork that at the end of the day this is taking away from the company's bottom line.  

Manager's did not understand updating would save the company money because they did not know how to do the job's. 

 As a Manager,  you should be able to at least have some knowledge as to what your staff's job's intail and be able to fill in if that person was not able to come in or on vacation.

The most enjoyable job and the most challenging property to have the pleasure of work in and on.
I love working the this industry, constantly meeting and enjoying time with hotel guests.
I love all the smiles I seen everyday from all managers and department team members.
I really loved the constant improvement classes that are required via Pacifica Hotels 

● Work-life balance
Great people and company 👏

● Job security and advancement
They offer awesome benefits and training sugar managers

● Management
They are a great group of people they treat you like family

● Overall
I have worked for many hotel companies in my career but never a company as experience as qualified as Pacifica they are a great company and treat you like family Offer great  Opportunities to grow and prosper and learn in a great environment

Top Job Titles	Average Salary
Guest service agent 35 salaries reported	$19.78 per hour
Room attendant 39 salaries reported	$19.63 per hour
Cook 14 salaries reported	$21.02 per hour
General maintenance 10 salaries reported	$20.76 per hour
Night auditor 10 salaries reported	$20.11 per hour

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