warehouse associate

customer service representative

project manager

machine operator

Palmetto State Armory Llc

Training is TERRIBLE!! You will train your self. You are set up for failure from the start! The trainer doesn't care about training. The trainer takes days off during training. The trainer takes personal calls in the training room.  There isn't any actual training information / processes written out. No PowerPoint, pre-written processes or tips, no screenshots for directions....nothing but the same terms and conditions that is on the website for the customer. You learn everything by word-of-mouth. It's hard to train when everyone is in the training room to gossip and ask questions because they too was poorly trained. So many people do what they want because they never received actual training. Then they WILL talk about you when you ask for help. But, you wouldn't have to ask if you was train properly the first time. Everyone minds everyone else's business. Some of them look like they woke up and went to work, wearing headscarves and bonnets. Someone steals the tissue so they are always running out. People have to bring personal rolls in case there isn't any tissue or paper towels. People snitch on others but can't do their own work properly. Temps are only paid $13. Permanent reps are only paid $15. Temps have to wait a few months to become permanent. They want to see you hit your daily number no matter what. People try to take credit for your work. They all act as if they are cool with each, just to DOG each other after leaving the room. The environment and energy is draining and negative. No one is ever excited to be there. They are nasty. They have 2 bathrooms, but no female accommodations. No outside benches. Simple put this job is beyond GHETTO! Save yourself the gas, frustration and energy! I DO NOT RECOMMEND THE CALL CENTER DEPARTMENT!! 

What is the best part of working at the company?
The best part for me is educating customers about the importance of the Second Amendment and helping them better understand their rights. I also enjoy learning what they’re looking for and guiding them toward the right product that fits both their needs and their budget while providing reliability in the products I recommend to them. I feel it’s important to make sure they leave informed & confident in their purchase.

What is the most stressful part about working at the company?
The most stressful part is balancing several responsibilities at once—maintaining inventory on the sales floor while helping customers during very busy periods. Since the store is a major tourist destination, it also requires strong situational awareness to make sure every customer has a positive experience and wants to come back. Staying organized, diligent and aware helps me keep things running smoothly even on the busiest days.

What is the work environment and culture like at the company?
It is a very fast paced environment Which requires a positive attitude during stressful times to provide Assurance to the customer that they will be helped and their needs will be met. Also, it’s an exciting place to work as there is always something to do and learn every day.

What is a typical day like for you at the company?
Making sure the gun counter is protected at all times, stocking inventory As quickly as possible while organizing the warehouse for easy access to popular products and maintaining quality cleanliness to the floor and public restrooms.

There are a lot of good people that work for PSA that devote much of their time, at the expense of life outside of the company, to the company and their jobs. The sad thing is, all of this is negated by mismanagement of these people by the members of the executive management of the company. The people that hold those "executive" positions don't have the qualifications and/or experience to hold those positions in any other company, and especially not an upstart company like PSA. Many of the issues with PSA are "top-down" issues. Inexperience and lack of qualifications, coupled with a lack of concern and understanding for the people that are actually doing the work create animosity and a disconnect between management, supervisors and employees. One hand doesn't know what the other is doing or is supposed to do. Hard work, dedication, commitment and devotion is undone by the inexperience and egos of executive management. The best thing that could happen for PSA and its employees is if someone, a true business person (not just a business owner), would step in a buy the company. I don't believe the CEO/primary owner's ego would give up such control but this company has gone as far as it can under the current ownership/executive management.

My day to day would be planning out strategies and activities for business growth and development into new partnerships. But with the lack of clear guidance and objectives from the leadership, days would often be reactive instead of proactive. Shifting priorities is normally fine in the corporate environment. This was something totally different. There would be times where the leadership would be actively bashing vendors and not working to solve the problems at hand. You would often also see people be actively discriminating others and partners while offering more products to the consumer base. All I can say is that it is toxic. I was a massive believer in the 2nd amendment. Now quite honestly, I may just sell my guns and no longer be involved. I personally saw one person just overall struggling at the role they were in and no guidance or support was ever offered. But others who were Managers friends, got what they needed. Overall, I am going to be looking for a new role and will leave when I can. 

What is the best part of working at the company?
Handling the guns was fun but otherwise management killed anything worthwhile

What is the most stressful part about working at the company?
Dealing with the moronic management and corporate

What is the work environment and culture like at the company?
Me and my coworkers called it Palmetto State Reich


What is a typical day like for you at the company?
If you open you get there and start putting out product, when they opem they count one of you in on the register, the rest of you either get to be lucky enough to be on the counter(but that will probably be a part timer) or you'll get picked for 4473 paperwork. If you arent on the register, the counter, or doing paperwork you're stocking a sporting goods store. Most of the time unless you're working on paperwork or the register you're doing soft goods or something, so if you arent interested in doing a lot of merchandising and retail type work. If you're closing then you'll be assogned closing chores towards the end of your shift however if customers come in to buy a firearms you will be expected to wait around past close to handle the background check and transaction.

I worked at PSA for a year and a half. It started off well. It's a fairly laid back environment at first glance. If you're expecting it to stay that way, you'll be surprised. Management showed blatant favoritism to the one woman who worked in my store, advancement opportunities were based almost entirely on who you hang out with after work, and policies change daily. To start your day, you clock in, jump in on sales, get briefed on whatever change corporate decided on most recently, and rinse and repeat for the day. There were several times where an immediate change was made in the middle of the day. Store level management could be better, but the upper level is where the problems lie. Everyone in corporate positions are inexperienced in the roles they have and constantly change things to try to keep every customer happy, typically to the employees' harm. Most customers are a pleasure to work with honestly, but, when you get a bad one, watch out. Overall, I'd avoid working here unless they get bought out my a higher level management company. Until then, I'd avoid it like the plague

Typical day is working every minute and getting yelled at if you stand still.  Training was minimal.  Management belittles woman and use foul language too often. Culture is one of fear for newbies.  Use of part-timers to help in the fall before holidays, then firing most of them for made-up reasons that they won't show the proof of, for obvious reasons.  HR will make sure you never get Unemployment Ins.  Security guys think its funny to watch videos of people who have accidents and those in them are afraid to report them, fearing for their job.  Only plus was working with firearms, if you enjoy them.  Overall customer service is non existent. "Sell what we got, we don't special order!"  They are the Walmart of Guns whose prices can be matched or beat by numerous, other local gun shops.  Most everyone from Floor Leads to Store Manager are on power trips.  Most wouldn't survive in any real company with their Ineptitude.  Look somewhere else for a job.

This place is crazy if you want to work all the time this place is for you. If you want to work for a manager that does not have a clue what is going on this place is for you. Half the time they do not have the parts. They make up stuff as they go. The equipment breaks down all the time. Hr lady is a waste of time she does her own thing. Lowers alot of times run out of parts. Ak section parts don't fit most of the time. Also since the parts don't work they run out a lot quicker. So you have to wait. They will send you to pack or LPK and lpk runs out of parts a lot of the time. The manger on the floor is shady. His boss also nicknamed snoopy is shady as well. Management and training sucks. I learned as I went by watching others do there job. All they are worried about is getting out the door. They see the stuff come back because of being poorly made. The only thing I liked about the job was I was working with guns and the people I worked with. The people of the floor are amazing people. The time always changes it could be different everyday of the week and maybe even Saturday.

I started working here as a cashier. I advanced after about a year into the lead position Inventory Specialist. I really enjoyed my job. There were very stressful days but I kind of liked walking into something different every day. Things started going down hill mainly because of one manager in particular. If you are no longer this persons favorite then you will not be valued and should watch your back because they’ll be out to get you. If you have young kids and have random days you call out or use most of your pto when you acquire it then consider yourself having a target on your back. I was in my lead position for a little over a year. I feel like this store has gone down only because of this one manager. Everyone thinks it even if they smile in this persons face everyday. I believe I was fired because this manager wanted to give his new favorite employee a chance in my position since this new person was trying to push me out of my position for months. 

Let me start by saying the work environment is perfect there's no dress code and you are allowed to listen to music while working.  
      However this company is flawed for one you have 0 opportunity to move up unless you are friends with managment. This is not a place to move up if you are a hard worker it will not get recognized. Employees are allowed to carry firearms. 
This company will allow friends to get away with anything including  safety violations I watched as employees rode skateboards, pallet jacks, and even crash a forklift in a warehouse but nothing was ever said or done because they were friends with upper managment. 
       If you are a minority please don't expect much advancement the owners and much of  managment are all Caucasian and that won't be changing anytime soon.
     All in all its not a bad place to gain experience but the pay sucks 10/hr. No raises, questionable safety procedures, and the attitude towards minorities should make people steer clear of this place.

Top Job Titles	Average Salary
Warehouse associate 4 salaries reported	$15.25 per hour
Customer service representative 3 salaries reported	$15.67 per hour
Project manager 1 salary reported	$54,250 per year
Machine operator 1 salary reported	$17.25 per hour

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