truck driver

local driver

long haul driver

owner operator driver

shuttle driver

Paper Transport

I recently completed my tenure at PTI  after only 1 year.  Unfortunately, working here was nothing less then deep disappointment regarding my overall experience and the prevailing culture within the organization.

From the moment I joined the company, I sensed a lack of transparency and genuine support. The management appeared more interested in maintaining a facade of professionalism rather than fostering a nurturing work environment. This lack of authenticity was reflected in the way decisions were made and communicated, leaving employees feeling undervalued and disconnected from the company's vision.

Moreover, the culture at PTI was toxic and detrimental to personal growth. Instead of promoting collaboration and teamwork, there seemed to be an underlying atmosphere of competition, where colleagues were pitted against each other. This unhealthy dynamic hindered creativity, hindered productivity, and made it difficult to form meaningful relationships with coworkers.

The management style at PTI was authoritarian and top-down, with little regard for employee feedback or suggestions. Constructive criticism was often dismissed or ignored, further exacerbating the disconnect between management and staff. This stifled any potential for innovation and resulted in a stagnant work environment where fresh ideas were not welcomed or encouraged.

Additionally, the lack of work-life balance was astonishing. Employees were constantly expected to be available and responsive outside of regular working hours, leading to burnout and decreased job satisfaction. This disregard for personal boundaries and well-being added to the overall negative experience at the company.

In summary, my time at PTI was deeply disappointing, primarily due to the detrimental company culture. The lack of transparency, toxic competition, authoritarian management style, and disregard for work-life balance all contributed to an unsatisfactory and demoralizing work environment. I hope that the management takes these concerns seriously and works towards implementing positive changes to improve the overall employee experience.

Please note that this review is based on my personal experience and perspective. Others may have had different experiences within the company.

PTI is another tragic example of a smaller company that, while their profit margin continues to climb and grow, the qualities that made the company a enjoyable place to work continues to suffer. Recent changes in upper management has resulted in the loss of a number of benefits. PTO changed from a base amount awarded twice yearly to accrual throughout the year and the removal of the ability to carry over and stockpile PTO to use as the employee wishes. While employees once enjoyed a flexible hybrid work schedule, it has now been replaced with a rigid one day at home, four days in the office. Your WFH day MUST be on a pre-approved day and they allow no flexibility otherwise. I wouldn't be surprised if they are inching their way to full mandatory return to office. The worst part is that these loss of benefits occurred the same year they announced that there would be NO salary merit increases for their employees and no guarantee it would return the next year. They also failed to confirm or deny if upper management would be receiving any salary increase or bonuses. I do not feel valued, how could anyone when they have been loosing benefits slowly but surely?

The work itself is fine, though I do not feel like any feedback is addressed appropriately. Issues that have existed since starting here continue to persist despite attempts to escalate and correct.

Overall, its not the worst place ive been. In fact, when I started it was easily one of the best! Now though, I find myself mourning what was and what PTI could've been. Value your employees, make them feel that value.

I did enjoy my time at paper transport but I had a lot of bad days, trucks that wouldn't run properly, some trucks had no cruise control and had a lot of problems in the computer system , I would send out maintenance requests and it will not be met . Starting out was hectic and annoying because trailers were supposed to be preloaded and we had to wait to get loaded everyday, missing our appointment times. There is no sick day leave, the policy is very strict on attendance with a 4 point system I had a dentist surgery appointment a week after my start date and already received an occurrence. It is very inconvenient for drivers because there is no job security! The times I called out was having flu symptoms during the winter season but that didn't matter even if I had a doctor's note, it's like they want you to show up to work no matter how you feel. I was literally told by my manager he could have fired me from the attendance policy from calling out sick but he kept me because they were no other drivers to do loads. We are just a number in their system. Management were terrible on scheduling loads for the next day. I would occasionally run 14 hours and then have a very early load in the morning where I could not make it. The job has great work-life balance and hourly pay but that's about it.

Let’s be clear everyone has different experiences with employers. There are people who love this company but I’m not one of them. My experience with them was less than perfect. I worked on a dedicated account and was home nights and weekends, I was doing a run that I did not mind when all of a sudden they switched it on me. They asked me to try a new run and after 2 days I told them I hated the new run. They kept me on that run for 4 weeks before I finally quit because I hated it that much. They claimed they were trying to find someone else to take it over but it doesn’t take 4 weeks when they’re constantly hiring new people. Also this is definitely not the job to have if you are looking for good insurance because it is the worst health insurance I’ve ever seen in my life. You’re literally better off paying out of pocket because you have a better chance of getting a better deal. So all in all everything was fine until I was forced on a route I hated. Most of the people within the company are friendly and try to be helpful.

Typical work day starts at 0400-ends upon completion of final assignment. (Average 3 assignments a day)
Management is awesome and on the hours and days where the fleet manager isn’t in the after hours support team is helpful.
Definitely an inclusive culture and the company doesn’t treat you as a number they treat you as a person. 
One of the hardest parts of the job is the facility where we get the loads from. Not a reflection of Paper Transport just the Niagra bottling facility. Loads will be late some if not most times due to yard switchers not getting trailers to dock doors. Not really sure if it’s them or their buggy A.I system. 
Secondly the repetitive nature of the assignments. I knew coming onto the account it wasn’t going to be like OTR with traveling to different venues but after a while the routes get boring. 
The most enjoyable of working here is the work life balance that you will never see on most home daily accounts. 4 days on 4 days off! It gives you as a driver the flexibility to actually schedule health appointments, fix your car, cut your grass, or do whatever it is you wish to do with your time. (Downside pay cycle are Sunday-Saturday. So sometimes a paycheck will only reflect 3 days of work instead of the 4 days.) 

As long as you do your job and aren't the typical high maintenance whiny truck driver, you'll do just fine here. People in the office have been great, very cordial and treat you with respect, which is unusual with most trucking companies anymore. 
Run dedicated Georgia Pacific Midwest. PTI is as flexible as possible but GP is like most big volume shippers - absolutely clueless. So schedule was often tight on a 500 mile run & it's easy & often ending up delayed going through Chicago traffic unless you're fortunate to roll through from about 1am-4am otherwise expect to be staring at brake lights for extended periods of time. Do maybe 75% drop-n-hook. Worst part of job for me is definitely going through Chicago traffic up to Wisconsin and back an average of 2 as many as 6x a week.  Chicago sucks.
Driver mgr is awesome as is load planner. Flexible and accomodating. Solid company to work for

What can be said, it's another trucking company. Home/work balance depends on what customers you drive for. I was in a fleet that had real issues in that area, but I still got to use my home shower 99% of the time.

Communication is awful. Don't expect to get anybody on the phone, especially in the corporate office. Driver managers are multitasking constantly (which is normal), so they *might* answer the phone. Drivers are the meal ticket for all of the computer screen operators, so answering the phone shouldn't be seen as a burden for office personnel but a responsibility.

Health insurance is on the lower rung of average, only one plan offered and the value decreases the fewer people there are on the plan. Pay has been increasing lately with the industry demands, breaking into the upper tiers of "middle of the pack."

Tractors are new-ish, and strictly kept legal. Performance... meh. Super singles on the tractor, which are terrible and IMO a safety hazard (but they have metrics saying they're more cost-effective). All tractors are automatic transmission.

My scheduler did work with me a lot on days off (but I don't wait until the day before to ask). That was probably the best part of my experience.

What is the best part of working at the company?
But it does have the perks of your your own Boss so in certain situations this job definitely helps on that part if you overlook all the rest of it.. just as long as you have the papers there by 6:00. And you don't have to look fancy for anybody either just a lot of open road and mind wondering..while listening to music is very nice. And you'll end up learning a thing or two about how to fix your car.  

What is the most stressful part about working at the company?
The money that you spend in parts and in gas you can claim on your taxes but you will not get that money back at the end of the tax year not even half..  save your receipts for everything (on your phone with pictures) and keep track of your miles.For Tax season. And have them with hold taxes so you don't get screwed.Also maybe change your insurance on your car to a company vehicle maybe that might help . ut remember parts aren't cheap tools aren't cheap..in the end you don't make enough to buy you a new car. Just saying.. and if your car doesn't work then you're out of a job, screw that job. But you get the job you need when you need the job and you might need this job .

What is the best part of working at the company?
its a very physical job. working for the driver manager is like your friend. But the job in general is tuff for a 75 year old man. the yard trucks are pretty worn out, they do change the oil frequently. the 4 days on and 4 days off are nice, but the 12 hour shifts are kind of hard. I don't recommend this job for a senior citizen driver. 

What is the most stressful part about working at the company?
for me it was getting to learn the ELD. Jacksonville only gives new drivers virtual training on them and a hard to read manual that's all faded out. they have camera's in and out on the spotter truck,  

What is the work environment and culture like at the company?
very hot, very dusty and clean porta potties everywhere

What is a typical day like for you at the company?
for me it was very hot, dusty and very physical. there's over 700 trailers on the premises and its a lot of work, not hard just in and out of that spotter truck continuously. some trailer and container doors were very hard to open and close, had to use a cheater bar and a 30lb hammer a lot for leverage..

Nothing extraordinary. Really good thing is work shifts 4 after 4. You have a lot of home time.

The worst is safety. Of course on the papers it is on the first place and they will fire you for even touching your cell phone but it is totally OK to drive with damaged trailer connections, with no tread on tires, with nails in it and etc. even if you ask them to fix it for a weeks!

Maitnance is preaty weak. You can get a truck from another driver and all problems it got it is now your problems, no one check or touch it before transferring to you.

Communication system on the tablet is made to make your job a bit harder than it could be with tons of glitches and paperwork. If there is an update coming 9 from 10 you are going to have more buttons to push and more glitches to fight for the same job.

Management seems not very professional, they don't really understand what is the difference between trucks and what job the truck was made for.

Other than that is average pay and pretty good bonuses. This is the experience I personally had. 

Top Job Titles	Average Salary
Truck driver 1922 salaries reported	$1,454 per week
Local driver 144 salaries reported	$26.37 per hour
Long haul driver 269 salaries reported	$71,760 per year
Owner operator driver 7 salaries reported	$255,060 per year
Shuttle driver 10 salaries reported	$1,452 per week

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