delivery driver

service technician

loading bay manager

customer service representative

grill cook

Paraco Gas Corporation

Paraco was always adding delivery charges to the customers. Eviroment fee, tank rental fees, inspection fees (I wasnt even certified to inspect tanks) After making a delivery ,always felt like I had a bulls eye on my back cause customers were always complaining About these fees. Caused alot of stress. One time on call for the weekend. I had a call for gas problem .I went to the customer (which was a resturant) expecting to deliver gas.The deep frier was no longer any good and he wanted me to change out with another one. Problem,I had no training. couldnt get a hold of any service tech,office manger told me to change it anyway.Called a former service manger and he walked me threw the change out.Use to be a good place to work untill they changed office manegers..

Employees are overworked and disgruntled because management doesn't uplift morale. Always saying something negative before something positive or minimalizing outputof the workers. Don't appreciate that workers are outside all year around,in the heat,rain and cold weather. Put workers in harms way by not having proper PPE on. Having employees using sand blasting machine with no safety mask or anything to protect there skin. When given a mask for sandblaster they would give people mask that were used for covid-19. If employees were using the sandblaster for about 2 hours they would be covered by a dark dusting on themselves.  People had to go to the hospital for sinus infections,asthma attacks because of them not wearing proper PPE.

What is the best part of working at the company?
Great customer service,, a company that does its best to please their customers

What is the most stressful part about working at the company?

To make sure that the trucks are in the best safety positions ,like making sure all propane items are safely, put in the right positions to be transported .

What is the work environment and culture like at the company?
Great teamwork, where everyone is willing to give his fellow employee an extra hand if he needs it.

What is a typical day like for you at the company?
To get your route computer tablet,, and go on and start your day, and then when the day is over, then it’s time to do it all over again ,  ..

What is the best part of working at the company?
Nothing . Management undermines the ability to create relationships with its own customers. Overtime was cut leaving customers without service . They promote a family environment, yet treat employees like step children . 

What is the most stressful part about working at the company?
Lack of management accountability. In cab dash camera used to prevent accidents yet are used to find minimal fault for termination . 

What is the work environment and culture like at the company?
Aggressive and disrespectful . Fearfull of management even though it’s a union shop . 

What is a typical day like for you at the company?
6am start 2:30 end . 15 plus stops .

It is an honor to work with a very talented leadership team at Paraco. They are always willing to move you around the company to match your skills and to keep you happy.  There are many opportunities for growth in any position of the company and every few weeks promotions occur.  I work closely with the Armentano family(owners) every day and they are personable, wonderful, business people that treat you like family and care about your well being. I would highly recommend Paraco for a great place to work that includes decent pay, great benefits, stability and a great team to work with.

What is the best part of working at the company?
Getting fired the day after being approved for FMLA to take care of my dying father. Best thing that ever happened to me.

What is the most stressful part about working at the company?
Having to call a manager who is 100 miles away to ask permission to get up from my desk to use the bathroom. 

What is the work environment and culture like at the company?
Stressful and chaotic. If they knew how to deliver propane after all these years it might be almost tolerable but probably not.

What is a typical day like for you at the company?
Get to work. Question my wanting to live. Get screamed at by customers until break time. Repeat.

I've been working for Paraco for more than a year. I enjoy coming to work every day and having a new opportunity to provide Paraco customers with a reliable source of energy from one of the best companies in the industry. As an industry leader, Paraco will continue to grow and have growing pains, but our dedicated leadership team shows everyone at the company the light at the end of the tunnel. This is a great place to grow as a professional with a growing company. Along with that, you have to be dedicated to the Paraco vision and be a hard-working person to have success here.

Answer a all inbound calls from customers and other departments. Assist customers with the scheduling of delivers and service calls. Correspond with Dispatch to send technicians out on emergency calls , process payments from customers that come into the location and over the phone. 

Management also has special projects at certain times that you will have to complete while maintaining  the responsibilities listed above . The atmosphere is great; standard call center; high positive friendly energy all around. 

Hardest part is not being able to help all customers out based on the guidelines of the company

CSR training is horrible. Your managers don't listen to your concerns or ideas and will use it against you and say you are insubordinate. Everyday managers change the rules/policies in how to correctly do your job making it nearly impossible to understand or keep up and being that everyone is trained differently, you will never get the right answer and if you ask a manager, they are even more incompetent. Managers will make your life and job difficult and have no idea how to motivate their team and will rarely grant time off as they are always short staffed because they can never keep staff.

Paraco gas started out as a nieghborhood propane supplier, but it grew faster than ownership and upper management could handle. There was a hiring freeze implemented at a time when we needed more workers both inside the offices and outside in the field. I was situated in a small office and had a great relationship with my co workers. I enjoyed the personalization with the customers, I knew many of them by name and felt a strong connection with some of them.  It was really the strength of the company that their customers knew their employees on such a personal level

Top Job Titles	Average Salary
Delivery driver 50 salaries reported	$30.88 per hour
Service technician 18 salaries reported	$28.69 per hour
Loading bay manager 6 salaries reported	$18.11 per hour
Customer service representative 7 salaries reported	$19.14 per hour
Grill cook 6 salaries reported	$20.42 per hour

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