customer service representative

warehouse associate

supervisor

manager

warehouse worker

Parts Town

The company- Parts Town, itself has a great vision overall for its employees, but unfortunately as a current Parts Town employee, their vision is not reality. The positives that stood out to me prior to applying to Parts Town were specifically the company "Core Values" and their "family oriented" visions/statements. I was so excited and absolutely loved the thought of finding a place that seemed to actually care about and value their employees. Unfortunately, this is very far from the truth. What's being communicated during the 3-step interview process versus what is being implemented after being hired, within the 90 day probationary period and beyond is excessively different in a very negative way.

*MANAGEMENT- Since being hired and placed within the Parts Town-Platinum Segment in the Fort Wayne, IN location, there continues to be major Management/Leadership issues that have ongoing significantly negative obstructions within the daily work day. These ongoing issues are stemming specifically from the Platinum management/leadership personnel and their lack of communication and their lack of implementing the "Core Values" themselves. 

*WORKPLACE CULTURE- I've found very quickly within the short timeframe of being employed here- that the management/leadership of the Parts Town Platinum Segment, does not always implement its "Core Values" or will only do so when it fits their narratives. Platinum Management excessively lacks in communication skills resulting in unjust disciplinary actions against their employees, Platinum Fort Wayne management has created a hostile work environment on multiple occasions. Platinum Management along with some employees speak poorly of its customers and certain employees, thus creating a very hostile work environment. Platinum Fort Wayne, IN and Addison, IL Management/leadership have created cliques resulting in workplace drama and again- creating a hostile work environment if you are not apart of said clique. 

*A TYPICAL DAY AT WORK- feels excessively overwhelming and stressful. Again, this stems from management/leadership personnel.  The training given is nowhere near thorough enough, it's rushed, and direction is given from multiple trainers and leaders, all who have a different training method, which causes confusion and frustration. The expectations management expects are completely unrealistic given the allotted time frame they allow someone to complete their given daily workload alongside their customer requests- this is even more likely if you are a phone rep. Management and leadership give different and contradicting directions and commands while leaving out important details- all of which by the way, are always changing with no communication being given, thus causing unfair and unjust disciplinary action against the employee later on in the employees time with this company. If the employee disagrees with the managements disciplinary action or questions it in any way, that employee is made to work in a hostile work environment. 

*WHAT I LEARNED- I learned If you work for Part Town, you must document everything in writing. You must get all management/leadership advisories, directions, corrections, commands, and anything else in writing, I learned to not ask questions and to never speak up for yourself, and to never disagree with management/leadership decisions. I've learned that going to the company's HR department is not enough and that if the HR rep is friends with your managers and previously worked together, then your concerns as a mistreated employee will not be taken seriously no matter how often you go to HR for help as excuses will always be made.

*THE HARDEST PART OF THE JOB- is working under unsuitable people in management positions. 

*THE MOST ENJOYABLE PART OF THE JOB- is creating some of the very BEST personable relationships /friendships with my established customers who've now become more like family to me. I truly enjoy speaking to them and relish in the smile they put on my face and vise versa. :)

What is the best part of working at the company?
Nothing about this place is good. They have grown to be too big for their own good which has led to chaos and mismanagement. They then try to spin the chaos and mismanagement as "fun" and "great culture". There is a reason why they are ALWAYS hiring and their turnover rate is what it is. What they think is great culture is actually none of the departments being on the same page and therefore everyone is in everyone else's business trying to sort through the insanity

What is the most stressful part about working at the company?
If you are a seasoned professional you will see the flaws in this place immediately. Having everyone bumping into eachother all day long and throwing up a few balloons for someone's birthday is not "friendly culture" - in inefficiency, mismanagement, and chaos. 

What is the work environment and culture like at the company?
See my other responses. This place is a joke. 

What is a typical day like for you at the company?
Within 3 minutes of arriving you see a cluster of people improperly using their time, not knowing their job, and running around wasting other people's time. You pretty much want to quit 3 minutes after arriving each day

A typical day at work would be communicating customer's via phone and email. Also, order entry setting up quotes, creating new accounts and maintaining existing ones. 

I've learned various requirements needed such as the software used there.

Management is really great, fair decisions and they want to see their employees successful. Management is supportive throughout the company, and mangers have no problem helping team members (even team members from other departments).

Co-workers a great even better than management you will truly feel like you're part of a family there.

The hardest part of the job would probably some of the customers (as with any customer service positions) can be degrading, impatient, and condescending at times.

The most enjoyable part of the job would be the employee appreciation; which is through the roof! Somedays it honestly felt like I worked at Google.

As great of the culture this company has, there is a lot of issues here. Absolutely nothing is transparent. Ever since they started to monopolize, they lost their sense of family and have lost any communication efforts they had in place. You will not find out about anything happening until the public does. If you are looking for a company that pays well, this is not it. If you somehow manage to get a raise, which would only be once a year, it is usually just a couple of pennies. Your health care, though, goes up a decent percent each year so you in theory make less money the longer you work here. They really do not care about you as an individual sadly. So many people I see on a daily basis here having massive anxiety due to their workload and the company just does not care. As stated before, they have monopolized by buying out so many companies. This means workload has at this point tripled, but they have not hired to help with this increase. Due to the previous noted actions, they have absolutely horrible retention and you can see why. At one point, I absolutely loved working at this company, but now it is dreadful working here. 

Working here is stressful. The management doesn’t care about you in the slightest. Most of management does no work while demanding you do everything or they will fire you. Fired me two weeks before Christmas even after stepping up my performance goals. The break times are split into two 30 minute breaks but the scan metric truly means you get two 20 minute breaks to eat and then run back inside, clock in, get across the entire warehouse, get to your picking location, and scanning. Your last item scan and your first item scan are when they consider your break to be. Anything over you’ll be written up. And this is regardless of if your equipment doesn’t work, which was CONSTANTLY an issue or if other shifts and employees are sitting around talking in your way. They don’t care. It looks squeaky clean and wonderful at first but it changes FAST. 0/10 wouldn’t recommend. I loved this company and put 120% in and they threw me away like trash during one of the worst years of my life. Turnover is horrible. They have been looking for over 50 employees for the better part of the year I was there. 

A typical day in Institutions is pretty busy. I learned so much about administrative work in one year which was a great step in the right direction for my career.  

The best part of the job was the relationships I built with Spanish speaking customers, learning about the different softwares, and getting to work with people with different trades and titles. 

The least enjoyable part of the job was the team dynamic in Institutions. In my experience, all of my decision making autonomy was revoked. Who I spoke to including friends, members of my team, and members or managers of other teams was monitored.  I received calls and messages daily that I was not to talk with others within company and that I had to receive permission to do so. Lack of autonomy caused my mental health and performance to plummet, causing me to abruptly resign.
 A manager mentioned that I would not be terminated because “we need bodies,” which I do not believe fulfill the company’s core values or mission. 

 

I really enjoyed working here. I was here for a year and a half. I got to move up pretty fast. I met alot of wonderful people. 
The only reason I quit was because of personal reasons, I wanted to go part time but they did not offer flexiable day schedules anymore.
As this company continues to grow, the quota also grows. They do push hard but warehouse enviroments are generally hectic.
I know alot of people who had different experiences as me and alot who really enjoyed working here. I definitely would recommend trying it out for yourself and grow while you're here. 
Management has been good to me here and most try to help out others. They are not without fault but I have no complains. Coworkers are really friendly here for the most part.   
The company does try to make your experience here worthwhile. They offer free food, mileage reimbursement, and actually listens to employee surveys. 

Cons would be they need to work on their policies with people with disablities and health issues. 
Certain aspects will feel like just a number. 
They will place more and more on your plate.


This place wants you to think they're all happy and focused on Culture, and their core values, but most of the management know nothing about Integrity. They try to distract you with Pizza, and candy dropped off at your desk, but they do NOT care about your advancement. I was told for almost a year that I would transition to do the job I was hired to do, but was stuck reporting to a power hungry manager for my entire first year, to stay doing something completely different, which was not part of my original job duties. Even when I gave my 2 weeks notice I was still fed BS by manager to try to stay because they would be super short staffed on this team. Do NOT work here unless you love sucking up, being cut throat to get ahead and like being undervalued and not heard at work. At least the people I worked with, both in the office and warehouse were amazing, 

For the most part, like many organizations, the company as a hold is a good place to work with all the employee perks in place. Unfortunately, similar to other companies, if and when you place individuals with minimum experience with managing people and you give them authority, the chances of these managers investing in the career path of those whom they manage tends to take on some unnecessary (poor coaching / development) . In essences, some of the operational managers worked their way up line to management. Although hiring or promoting from within is healthy and needed. However, if the managers are "lacking" in their respective people skills and/or simple just don't possess the professionalism required, then coaching the supervisors or employees (ie. Rockstar's) is all in vein.


Unfortunately, I have had a displeasure of watching a "great company" fall to pieces. The management here is incredibly poor; They do not have communication between one another and tend to be left out of very important situations. This makes them look bad when we have questions they can't answer for us. They're all cliqued up too, just like back in high school. You would think a warehouse full of grown adults wouldn't have this issue, but it is rampant. They have no respect for you as a worker, let alone as a person. You can't use the restroom without being stalked or timed, you can't talk to anyone even on work-related subjects without risking a write-up, and so much more. 

Top Job Titles	Average Salary
Customer service representative 1 salary reported	$19.36 per hour
Warehouse associate 6 salaries reported	$17.33 per hour
Supervisor 3 salaries reported	$85,000 per year
Manager 3 salaries reported	$82,000 per year
Warehouse worker 1 salary reported	$3,407 per month

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