product manager

member services representative

director of strategy

data entry clerk

customer support coordinator

Patelco Credit Union

I enjoyed working for Patelco Credit Union and learned lots of new and useful things during my employment. I was a teller who did basic transactions such as deposits and withdraws. However I took it upon myself to learn the process and procedures and execute; opening new accounts, inputing and funding loan and credit card applications, service IRAs and health savings accounts. I also helped my branch manager with operations and auditing.
The management at Patelco Credit Union was very iffy as we never had a manager that stayed more then a year so it was constantly a new person which I felt was very unstable. Be that as is may, my co-workers were outstanding individuals who were always willing to help one another and work as a team which I enjoyed very much.
The hardest part of my job was not having a stable management figure. If we ever needed to reach out for help or if members would like to speak with someone of a higher position we would have to get a manager from another branch on the phone. There were enjoyable aspects of my job as well. What I enjoyed most was the customer service portion and being able to help members with there needs to financially better themselves with products that would benefit them. I felt it to be very rewarding.

A typical day as a MSR will start with your pending, outbound email and phone calls. During the day you be required to cross-sell every product to every member that you help. If a member comes in to open a checking we have to offer credit card, auto loan, investment, and mortgage products. The reason we have to do this because it is part of our mystery shops. There will be days after work that you will have to do blind phone calling to members to cross-sell them credit union products. If you don't meet your goals you will receive a write-up.

There really is no formal training you just learn as go. Most departments in the back office do not like for you to call them unless you have a manager title. You are expected to know how to do everything even without any training.

The hardest part of the job is the stress you will be under from trying to meet your goals, and if you are able to meet your goals you will not be recognized for advancement instead they will just increase your goals. Patelco continually will look outside to hire employees than internally. Wages are low(for a credit union), no incentives for the sales, and benefits have gotten worse.

The most enjoyable part of the job is when you are able to help a member who is struggling with their finances or assisting a member with their first car purchase.

A typical day at Patelco being a teller/MSR entails the usual deposits/withdrawals that go along with banking as well as loans. There usually isn't a day without at least one member needing assistance on some sort of issue they are having with their account that are usually easy to solve.   

The great thing about Patelco is the company genuinely cares about it's members and NEVER try to push products on them they do not need. It is a not-for-profit organization which adds to the integrity they believe in.

My managers and co-workers are all great and very easy to get along with. They create a fun yet professional work environment. 

The hardest part of the job is dealing with member's financial woes as it can be very disheartening. California is an expensive place to live and being in the financial field reveals just how hard it can be for some people. 

My favorite part of the job is tied to the hardest part of it because there are so any opportunities to help members ease their woes and see light at the end of the tunnel. With a multitude of products, loan options ans financial analysts to assist our members, we almost always have some form of releif for our members, and this typically ends well for the members as well as the company. It's a win/win.

A typical day at Patelco would be helping out with the basic transactions on the teller line, working on audit compliance or other back office jobs in between helping members and sometimes (for me) processing new accounts and loans. 

The people of Patelco are great. I have met some life long friends in my time working there. As far as management goes.....it all depends on where you are located, I've worked at a couple locations and have gotten mixed reviews from my own experiences and from the experiences of others. You have some managers that are hard workers, they see their employees struggling with transactions they come help or they see the lines are getting a bit too long and they come out and help. But then you have other managers who delegate all their work to their employees and take all the credit for it.

The most enjoyable part of the job would be the people and the benefits. Most companies dont offer a 3% additional match to the max of 5% that they already give. Dental is free for some as well as low premiums on medical.

The hardest part of the job would be the fact that they have not modernized their systems. Everything is very slow and out dated but they are working on that.

What can I say, I worked for this company for almost 2 1/2 years and assumed tons of responsibility happily I might add. There was so much turnover there wasn't any chance to get any formal training. At the end I did operational duties, was a teller, opened new accounts, and did loans and IRAs not to mention I also helped out at multiple branches in the South Bay Region (yes I'm calling you out). We received a raise once a year around April (based on the prior years performance), needless to say I was so incredibly offended at the 1% yes 1% raise (received April 2014) that I received after doing what I felt like was a good job, going above and beyond what was asked of me.

This company will waste your time, the South Bay Region will waste your time, and the specific people within that region will waste your time.

I usually don't write reviews for places but after learning about the raises for this year (based on 2014 performance) I am happy that they are changing their attitude. It is still a popularity contest among the higher ups (regional managers) so don't speak out.

The only great thing about Patelco are the people who work there. Those non-managerial, non executive hard-working workers who never get promoted. The managers barely work half a day if executives aren't around to babysit or keep an eye on them. Managers and VPs are also synonymous with watching tv, surfing the web or sleeping at their desk. If you are a Manager, Director, VP or Executive at Patelco you have it made! CEO says no one can work from home except for the VPs who sometimes don't show up at the office for weeks.

In certain departments it's easy to get time off and that's because the managers are rarely mentally present to object or care. Patelco offers zero opportunities for growth and would rather hire interns and temps then to promote from within. Talent at Patelco is not recognized, valued or promoted. All permanent hard-working non managerial employees should leave so interns, temps, managers and executives can run the company as those are the only people who seem to matter here!

You get 5 weeks of training to learn how to handle inbound calls about banking, Federal Regulations and guidelines, and basic customer service. Then you have to take calls and use multiple systems and make sure that you provide excellent customer service in a timely manner (6-8 mins is the expected call length time). The job itself is good, co-workers make it more enjoyable, but the management and the way that guidelines change is ridiculous. The members would be calling in about changes or issues before the representatives knew. Not enough coaching or time to speak about issues with supervisors (only "team meetings" once every 3 weeks on Saturdays), and any coaching was when something was done incorrectly and needed to be changed immediately. There was no room for advancement within the company unless you have been there for years, or if you were friends with someone in another department within the call center.

What is the best part of working at the company?
BENEFITS
 BOTH HEALTH AND OTHER INCLUDING 401K 

What is the most stressful part about working at the company?
Most of the time short staffed and favouritism

What is the work environment and culture like at the company?
even if you want to learn they will only let u progress if they want you too and also micro managing .If you are at the just starting out even if you get the accounts opened and do sales THEY WILL NOT PUT YOUR NAME .oNLY THE PERSON CLOSING THE FINAL PAPERWORK HAS HIS/HER NAME ON IT. No matter how hard you have worked.

What is a typical day like for you at the company?
ITs checking in a meeting with your co workers and manager about what the day looks like including how many accounts need to be opened and loans opened and closed including breaks and any special situation or member that needs special attention.

Working there a normal day is going in at 9:45 have a meeting about our loans answer the questions for the day then open the doors at 10:00am. I learned about the whole banking world I had no idea about anything when I started so I learned a lot there. Co-workers were the greatest I've ever had they were always there willing to help and teach I'm still in contact with all of my co-workers. Management wasn't good pretty much a by the book kind of manager my branch manager would need help with way too many things he should already know even with little stuff like putting a hold on a check he wouldn't be able to think of a reason. Hardest thing about my job would have to be pushing loans down someone's throat that didn't need any. The most enjoyable would have to be talking to the members.

What is the best part of working at the company?
The environment was safe, the co-workers were friendly and supportive and my boss was a very fair manager. I couldn't have landed a better job!

What is the most stressful part about working at the company?
Having to do research and then explain to the member why they were still past due on their credit card when they had made the minimum payment already. Sometimes explaining just wasn't enough!

What is the work environment and culture like at the company?
It was a family oriented environment and everyone respected each other.

What is a typical day like for you at the company?
Straight to the inbound calls which were non stop most of the time and then the evenings were spent doing callbacks and researching issues for members and then following up with them.

Top Job Titles	Average Salary
Product manager 3 salaries reported	$132,667 per year
Member services representative 1 salary reported	$17.50 per hour
Director of strategy 1 salary reported	$159,093 per year
Data entry clerk 1 salary reported	$22,000 per month
Customer support coordinator 1 salary reported	$15,000 per month

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